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malicious compliance

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'A $200k mistake': Employee gets fired, costs their boss and the company $200k, employee is rehired with a raise and promotion

We're all going to make mistakes in the course of our lives, but it's pretty safe to say that we'd all hope that our mistakes not be immediately able to be quantified by a dollar value on a price tag directly attached to our error—and certainly not one equating to many (many) thousands of dollars. Still, usually when your superiors are the ones making a mistake like this, it's not often it works out in your favor, the typical response is for them to bury their heads further in the sand and cont…
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Update: '[This] gave me the perfect opportunity to strike back': Hotel front desk worker refuses to speak Spanish when work denies their language bonus

This person made a bold choice while on the job , and it's shocking that they weren't fired over it. If you've ever been at a job that's strung you along as you wait for a raise or a promotion, you know what an awkward situation it can become. Instead of just focusing on your job, you have to spend time trying to get HR or your boss to give you updates about your salary. You don't want to push so hard that you seem impolite or get fired, but you can't just let them push you around forever! This…
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'I chose not to mention that': University professor lets student fail himself after he never attends a single class

'I chose not to mention that': University professor lets student fail himself after he never attends a single class

Academia doesn't like liars, as one student found out the hard way. Colleges love to talk about how much they value original work: no cheating allowed! It's never been easier for students to lie about their work, letting computers write their papers for them. And a lot of those students get caught too, flunking their classes and sometimes having to drop out over that indiscretion. This student also lied to his professor, but it wasn't about a paper. Instead, this kid had gotten into that bad ha…
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Customer demands refund for 20 minutes of internet downtime caused by their own mistake, customer service rep maliciously complies: '[That's] a little under 2 cents an hour'

Dealing with an endless stream of customer complaints is no way to live your life... Repeatedly pushing that boulder of someone else's problems up to the tip of the hill only for it to roll down again every time the ungrateful person on the other end of the line hangs up. The futility and thanklessness of your efforts is only rewarded by statistics on a screen that you hope are high enough to keep your micromanaging supervisor off your back. Of course, the beauricratic inertia that customers fa…
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Cable company keeps charging for disconnected service, customer gets even by making 8 repeated callouts to his residence on their dime: 'After 8 tech support visits, finally they got the message'

Some organization's customer service departments are appalling for information to call into. Every time you call in, you're starting from scratch, telling the same story and documenting the same requests until you have the entire thing rehearsed down to a science. I've personally encountered this a few times in the last couple of years and it feels like it's only increasing in frequency with the rise of reliance on automated “AI” customer service systems.. After getting stranded in Houston last…
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'It is a mad dash for last minute appointments': Auto shop employee gets back at impolite customer by making him wait hours

This person has to do that dreaded annual task: getting his car inspected . If you have a good car, it only takes a few minutes out of your day to get it passed. But if you have a clunker or you've been hearing some suspicious noises as you drive, you may be in for an annoying time. Some people wait last-minute to get their car inspected or do other annual tasks because let's face it, we all have a million things going on in our lives. It seems like some people are better at planning ahead than…
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 'You're not capable of doing my job': Micromanager takes 3 months sick leave but refuses to let employees take over, they comply, resulting in manager drowning in work upon her return

'You're not capable of doing my job': Micromanager takes 3 months sick leave but refuses to let employees take over, they comply, resulting in manager drowning in work upon her return

A good manager should know how to delegate their tasks to the people who work for them. When a manager is unwilling to let some of their responsibilities pass on to their employees, both so that the employees can learn and so that the manager would be able to free up their own time, they are lacking some important leadership qualities. A crucial part of managing others is helping them develop and expand their horizons within the workplace. If my manager had to leave for three months, I know she…
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Factory workers denounce the 'Wall of Shame' in the workplace, showing up for mandatory headshots in CEO attire: 'I barely held in [my] laughter'

Ice cold in your penguin suit
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Micromanager demands workers track all actions, they drown him in endless data: 'The real data was also there, but it was practically unusable'

You'll encounter this often: Some middle manager in your organization decides to start tracking everyone's metrics and efficiencies, completely and obstinately oblivious to the irony that they themselves are doing nothing productive by doing so… They'll further add to the irony of their entire existence by implementing new procedures for staff to follow that do nothing but add to the inefficiency and make every task more painful and less efficient. Common examples of this would be, say, replaci…
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'Sorry, sir. Just doing what you asked me to': Photography newbie insists that his camera is broken, ignores photoshop employee's advice

'Sorry, sir. Just doing what you asked me to': Photography newbie insists that his camera is broken, ignores photoshop employee's advice

No one likes a know-it-all all! I know it's tempting, especially if you're a really bright person who picks up on things quickly. While working at a photo shop, u/CatDadMilhouse talked to quite a few customers who thought they knew everything there is to know about cameras and photography. In current year, almost anyone can take fantastic photographs while barely trying. You can hand your phone to a three-year-old and they can take a great picture ! There isn't much hand-holding needed when the…
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'She was mortified, caught in the act': Employees Share Satisfying Revenge Stories of What Happened to the Office Food Thief

Let this be a warning to never steal a coworker's lunch
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'Just print out the order. Don't mess with it. At all': Specialty printer agrees to print customer's order after he insist he knows what he's doing

'Just print out the order. Don't mess with it. At all': Specialty printer agrees to print customer's botched order after he insist he knows what he's doing

This print shop employee has a peculiar way of talking to their clients that not everyone is on board with. Next, this kids' softball referee got even with an irate parent who wouldn't calm down, telling him, “Remove your team from the field. I am going to have a hot dog.”
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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

In your first customer service gig, you will be shocked at how readily people manipulate and bend the truth in their favor while recounting events with what seems like complete and absolute sincerity. The first time you encounter one of these sad sob stories, your first instinct will be to do everything in your power to help them out. But the first time one of these stories starts to not quite add up, unraveling before your very eyes, you're going to end up with trust issues and not take anythi…
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'Remove your team from the field. I am going to have a hot dog': Referee kicks out irate parent for "two reasons"

'Remove your team from the field. I am going to have a hot dog': Referee kicks out irate parent for "two reasons"

Please, don't be that parent at the kids' softball game who's flipping out over the game. It's not that serious, my friend. The kids who are here just want to play the game, hang out with their friends, and celebrate a win or two. Although every parent wants to believe their kid is going to be a star athlete, 99% of the children playing on a kids' sports league aren't going to go pro any time soon. Some of the young people are just there to hang with their friends, and most probably don't take…
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'What do you think you're doing? You're not one of the big shots': Employee books expensive flight to abide by stingy boss's travel rule

'What do you think you're doing? You're not one of the big shots': Employee books expensive flight to abide by stingy boss's travel rule

After their boss vetoed their preferred method of travel, this worker got the last laugh. Next, check out these folks who were rather uninformed about some crucial things in life, like the cook who “once served ‘rare’ chicken.”
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Customer refuses to accept quote estimate, complains when developer refuses to haggle and instead rejects their business:'You don't wanna pay the estimate, that's fine ma'am enjoy your day'

Earlier in my career, working for a retail organization that also had a workshop providing maintenance and break-fix work, I received some sage advice from a wizened and weary mechanic who had been dealing with unruly customers for far too long. “Bend over backward to solve their problem today, and they become your permanent problem.” See, there are plenty of people in this world just looking for the attention of someone, and if you make it your problem to help them, they'll identify you as som…
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