There's a certain etiquette involved when it comes to enjoying public entertainment… even if you'd paid to view it, and no matter how much you have paid to view it, you should not do anything that detracts from others' enjoyment of the event. Not only has it become commonplace for concertgoers to eclipse the view of those behind them with cell phones and signs, but it has also become far more commonplace for concertgoers to shriek lyrics passionately at the top of their lungs, drowning out the…

Some heroes don't wear capes.

These managers had an empowering day at work when they got to tell their worst customers that they were in fact the person in charge. It must be an incredibly satisfying way to end a conversation with a nightmare customer. After that, read about two retail managers who worked together to get back at a completely irrational customer, telling them, “I've spoken with one of our experts .”

There's no better feeling than experiencing justice in action.

You shouldn't have to always be smiling at work, especially if you're having a bad day—why can't some customers get that through their heads?

Karens are going to Karen.

Working in the service industry really changes your brain chemistry.

Airport security can bring out the worst in people. Unfortunately for this passenger, he had to endure a packed security line where every flight was getting delayed and people were gracious enough to let folks with less time before their flights to get to the front of the line. Unfortunately, not everyone was gracious, and this passenger, who was already dealing with time constraints, was pushed and shoved by two impatient Karens, who just so happened to be on the same flight. After the Karens…

Don't mess with a hotel staff.

Fur babies are JUST as important...

Your inconvenience is not my problem.

Every so often, one feels the urge to write a review of a local restaurant online… If you're a good customer and a decent human being, you likely feel this urge when you want to shine a light on great food, great service, and all-around great vibes. Those kinds of reviews can boost the online profile of a small place and can really help draw in customers. Now, if you're an entitled Karen customer, you may feel the urge to write an online review because you just have to air your grievances to th…

And the internet thinks she's being a huge brat.

Let this story serve as proof that having a kind, older lady in your corner is the best way to get an entitled one off your back. Here, we have a nice young man in the parking lot of a grocery store who noticed a kind lady having trouble getting all of her groceries from her cart and into her car. She was trying to get the attention of an employee, to no avail, so the young man stepped in to help. She ended up insisting he take a $100 bill as payment, which he tried to refuse, but she insisted.…

"She said ‘No way. I was texting, and just as I put down my phone, the light was green.’"

"I'm just going back to my seat in row 2 so I can grab my water bottle and backpack. Like 10 other people, I have been in first class with you for this flight."