Working at a drive-thru means dealing with the full range of human behavior. That means handling customers who are everything from impatient to entitled to unkind. Every so often, you'll get a generous customer, but that's about as common as an eclipse, so you might as well figure out how to talk to these wretched individuals. Here, we have a new hire who was working her second shift ever when a group of entitled men were passing through and talking over one another while ordering. Naturally, t…

Well, if you're going to complain about it for no reason, why even have access to it??

It's remarkable what entitled people think they can get away with if they stir up enough of a fuss. Here, we have a male Karen customer who called up a sandwich place demanding for a refund after getting just “slabs of fat” on the brisket sandwiches he ordered at around 6:30 pm the day before. The manager with whom he was speaking asked for his order confirmation number so he could confirm the refund, and it quickly became that this was information the customer did not have not because he lost…

What does management expect when they don't have the backs of their employees?

If you have ever worked in the service industry, then you have definitely met lots of people who could use this training service...

Movie theater etiquette has certainly become a topic of conversation these days. Folks online seem to be split over the trend of theatergoers taking photos of the “Wicked” title card, with cinephiles finding this behavior to be distracting and obnoxious, while “Wicked” fans are finding their disgust to be pretentious and lame. Of course, unfriendly and selfish behavior at the movies goes beyond “Wicked." Here, we have a 24-year-old who treated herself to a solo date to the movies and picked out…

Difficult people often find themselves dealing with difficult consequences. At the end of the day, they have no one to blame but themselves for being, well, difficult . Here, we have an entitled Karen customer who didn't like the fact that the bank's printing machine smudged two numbers on her new debit card (this did not affect whether or not the card worked). Now, if this happened once and the customer politely requested to have it reprinted, that would have been fine. However, this lady coul…

"I know not all posts here have happy endings, so I figured I’d share this one for the holiday season!"

It's not every day that you get to call out an entitled customer after the fact. Most of the time when this happens, employees choose to be the bigger person and smile through the pain instead of giving the aggressor a piece of their minds. However, every so often, you get the opportunity of a lifetime to stand up for yourself and say what you couldn't say in the moment. Here, we have a bartender who was repeatedly never tipped (not even a cent) by an entitled Karen customer who worked at the n…

Fighting fire with fire.

Shopping for the Holidays often brings out the worst in people. This could not be more apparent than on Black Friday. Hopefully, we all survived this tumultuous day by staying home and doing all our holiday shopping online this year like a sane person. However, who can't resist hearing about the crazies who still run amok in retail stores the day after Thanksgiving as if their lives depended on that 40% discount? Here , we have a retail worker who was unfortunately scheduled at the start of Bla…

"The joy as I said, 'No thanks, I'm the manager and I will never book you again.'"

When dealing with landlords, make sure you get everything in writing!

Hotel receptionist: 1, Karen: 0

Apparently, it only takes 5-cents to trigger a Karen.

Dealing with bad customers is one thing, but trying to work with a coworker who can't stand you can make your workday hard to bear. Just ask this person, who realized at age 16 that some people are impossible to please, no matter what you do. Up next, read about what happened when a bowling group scolded a group of youngsters who wouldn't stay in their lane: “ My friends called me a Karen and said kids will be kids ."