Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…

Overnight shifts are brutal. You clock in at midnight and go home when the rest of the world is just starting to wake up. If you're not nocturnal, the 7am slump hits harder than Rocky Balboa after his training montage, and you're desperate to get home as soon as your shift is over. In this case, one overnight employee was brought to the brink after losing her patience with a coworker who was supposed to relieve her at the end of her shift.

Working in the hospitality industry is painfully awkward at times, and oftentimes leaves you with a bitter aftertaste, pining for a vacation that would preferably last over a year. Karens are commonplace, and make your job much harder than it needs to be. In this case, a Karen approached OP when they were working Night Audit at a busy hotel, demanding to be checked in immediately, rolling her eyes at OP in the process. OP knew right away that something was off, and asked for Karen's full name a…

This person is trying to share their amazing vacation plans , but their family is acting utterly bizarre about it. Vacationing is a real privilege. Lots of people never travel further than a few states away due to financial constraints or workplaces not giving much vacation time. So if you do get the chance to travel — and travel by plane to a pricey amusement park , in this case — you'd be crazy to turn down the opportunity! In the story they told to r/AmItheA**hole, u/Safe_Ad_6111 has some in…

Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the people checking you in. You don't know what kind of a day they've had! Keep scrolling below for a look…

There are glorious times in customer service when doing what the customer has asked necessitates doing technically nothing. It's a rare occurrence but oh-so-good when it happens to chance upon you. When this worker promised to give an angry Karen a refund, they did so by promising to refund the amount that it would cost them to park on the street: Nothing. This left the Karen happy to go merrily on their way, and with the problem now out of sight and out of mind, she was never the wiser. It's g…

When you get engaged, there's apparently a high possibility that you come to believe the world has stopped and started revolving entirely around you.

You might see some wild things on the job as a hotel security guard.

Does anyone have it harder than the front desk agent in this age of horrific Karens, annoying teenagers, and entitled folks?

There are some people you just don't want to mess with, and front desk workers at hotels are definitely among those people.

Some folks will lie, cheat, and steal to get a cheaper rate, even if the difference is just $8.

If this isn't the premise for the next best horror comedy, I don't know what is.

Entitled people take any chance they get to make others feel like they personally work for them, and tend to be a tad controlling regarding people's personal lives. This hotel guest was aghast that a front desk employee dared go out with friends and have fun off the clock, AKA when he wasn't actually working (nor was he about to be on shift). Apparently, the employee was recognizable due to their work clothes (minus the nametag) and beard. How dare employees have a life?! The hotel guest also m…

This long-time hotel clerk was familiar with his employer's rules — and he got the chance to use them against one customer who was entitled and rude. As u/Ancient_Ice shared to r/ProRevenge, he worked at a hotel franchise for some time. One day, he happened to come in for his shift and saw his coworkers were upset over the way a guest treated them. Surely guests can be demanding and harsh, but apparently this guest went above and beyond by screaming at the young employees. Since he'd been worki…

Hotel clerks have to deal with so many stupid questions. This front desk manager wrote about how they work in a national park at a hotel, and as with most customer service roles, they have some guests that can never be satisfied with their surroundings. One guest approached the OP to ask this gem of a question: "I know the county has a burn ban going on right now, but since the lodge is on federal land, it doesn't apply. So I can start a fire on the grass just outside my cabin , right?" The poo…

Eating food that has touched unsanitary surfaces is revolting for some people and, as far as gross environments go, motel bathrooms are arguably the most disgusting communal areas known to man. Motel bathrooms are basically a receptacle for all human excretions and it's not always cleaned (or nuked?) appropriately. However, for one non-discriminating foodie has combined the horrors of motel bathrooms with the culinary arts, building his entire social media platform on creating elaborate recipes…