hospitality

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'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

Jesse Kessenheimer

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'[She was] talking to me like I'm the idiot': Karen goes berserk when the hotel receptionist explains how room service works, realizes her misunderstanding and stalks off defeated

Jesse Kessenheimer

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'I calmly explained that that was not possible or legal': Entitled rich guy forced to slum it with the 'peasants' after being caught completely unprepared in the tropics

Jesse Kessenheimer

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'It came out to like $2,400 after legal fees': Hospitality worker sues boss after claiming he was underpaid, worker wins in court

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'People turn crazy at the airport': Entitled passenger refuses to store their bag in the overhead bin, getting himself arrested and forcing the entire plane to disembark

Jesse Kessenheimer

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'I just want what I was promised': Airline offers a passenger $700 to give up his seat then tries to dupe him into accepting 20,000 sky miles instead

Jesse Kessenheimer

'I was told I'd be making $15/hr, flat': Housekeeper blindsided by employer at resort after salary keeps changing

'I was told I'd be making $15/hr, flat': Housekeeper blindsided by employer at resort after salary keeps changing

'She messed with the wrong student; she never complained again': Barista student schools Karen customer after one too many coffee ‘remakes’

'She messed with the wrong student; she never complained again': Barista student schools Karen customer after one too many coffee ‘remakes’

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Camper refuses to bring daughter-in-law Jane on family kayaking trip: '[My son] has told me he can’t go if she isn’t invited, and I stuck to my decision'

Camper refuses to bring daughter-in-law Jane on family kayaking trip: '[My son] has told me he can’t go if she isn’t invited, and I stuck to my decision'

Client debates if they were wrong for not letting their solo event planner keep leftover retainer money as a tip, after the planner refunded it, later hinting that a positive review could make up the gratuity: 'First time it even occurred to me'

Client debates if they were wrong for not letting their solo event planner keep leftover retainer money as a tip, after the planner refunded it, later hinting that a positive review could make up the gratuity: 'First time it even occurred to me'

Dad pulls 15-year-old daughter out of gymnastics against his wife's wishes in order to protect her when he discovers why she wants to leave the sport: 'She is a sophomore in High school and wants to stop competing'

Dad pulls 15-year-old daughter out of gymnastics against his wife's wishes in order to protect her when he discovers why she wants to leave the sport: 'She is a sophomore in High school and wants to stop competing'

Museum curator takes credit for archivist's research, then embarrasses herself in front of major donor: 'I thought you were working on this together?'

Museum curator takes credit for archivist's research, then embarrasses herself in front of major donor: 'I thought you were working on this together?'

'Remember that everyone is replaceable': Arrogant boss threatens employees' job security out of nowhere at 8 AM in work group chat

'Remember that everyone is replaceable': Arrogant boss threatens employees' job security out of nowhere at 8 AM in work group chat

Grocery store manager treats employee like enemy #1 for no reason, so he secretly quits mid-shift and leaves her hanging: 'I didn't have to tolerate being talked to like that.'

Grocery store manager treats employee like enemy #1 for no reason, so he secretly quits mid-shift and leaves her hanging: 'I didn't have to tolerate being talked to like that.'

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