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hospitality

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

What does management expect when they don't have the backs of their employees?
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‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Hotel receptionist: 1, Karen: 0
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‘Turn off the birds?…’: Hotel staff members share the ‘weirdest’ questions guests have ever asked them

‘Turn off the birds?…’: Hotel staff members share the ‘weirdest’ questions guests have ever asked them

Hotel guests say the darnedest things!
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‘He didn’t even challenge [me]’: Entitled hotel guest makes one false move and gets kicked out before he can even make it to his room, still gets charged

‘He didn’t even challenge [me]’: Entitled hotel guest makes one false move and gets kicked out before he can even make it to his room, still gets charged

Don't mess with the employee checking you in a hotel. They hold the power!
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'I just shrug and go back to my work': A Karen and a nice lady ask the same question, employee helps the nice lady, but sends the Karen on a wild goose chase

'I just shrug and go back to my work': A Karen and a nice lady ask the same question, employee helps the nice lady, but sends the Karen on a wild goose chase

A little patience can go a long way.
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Hotel employee cleverly complies with higher ups' demands to never use spare key, leaving millionaire client stranded on biggest event of the year

Hotel employee cleverly complies with higher ups' demands to never use spare key, leaving millionaire client stranded on biggest event of the year

Collaborating with managers is not always easy. There are situations in which workers should quietly submit to commands and obey them with humility, even if doing so might not produce the most favorable results. The story below is an account of a clever hotel employee. The original poster (OP) has worked in the hospitality sector for a considerable amount of time. Even under the best of circumstances, the management overseeing the hotel's day-to-day operations was, at best, subpar. To increase…
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'She took it way past a 10': Co-worker shows her true colors during a work trip when she throws a tantrum at the hotel staff, is now known as the office 'Super Karen'

'She took it way past a 10': Co-worker shows her true colors during a work trip when she throws a tantrum at the hotel staff, is now known as the office 'Super Karen'

Why can't “because they're a Karen” be enough to get someone fired?…
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'[Boss] picks NOW to treat me like a child': Hospitality worker gains 5x more sick time off after boss forces them to go to a doctor

'[Boss] picks NOW to treat me like a child': Hospitality worker gains 5x more sick time off after boss forces them to go to a doctor

Why do so many bosses choose to pick on their most hardworking employees? Maybe it's a power thing---the boss still wants to feel in charge, even though they see their employee working autonomously. As an employee in the hospitality field, this person had been enjoying the job for about 18 months before any issues arose. “I am a good noodle,” u/PughpunkBC insisted, adding that they would work nights and never miss their shifts. Their rapport with their boss was all good until the moment the emp…
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‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

You pay, you get a room, simple as that, right? Sometimes, people go to elaborate lengths to get a room for free, and it seems as though this was one of those times. OP was working as a front desk clerk at a hotel when they were approached by a young man who came to check in for the night. He showed OP his ID, but it turns out, the room he had booked was not yet paid for. So OP told him that they had to pay up, leading to a very suspicious turn of events that led OP to believe that they might j…
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reddit, r-hotels, failblog, happy-ending, wholesome-update

Update: 'This is my favorite update ever!': Son forced to deal with mother's $1,200 sticky fingers at a hotel ends up having the most wholesome twist

We recently came across a story of a frustrated son having to deal with the consequences of a supposedly irresponsible mother. ( Read here! ) The mother came to visit the son for the holidays and stayed at a local hotel. A few weeks later, the son gets a package with a vase and a note from his mom saying “call me.” Turns out his mom had stolen a fancy vase from the hotel and the hotel sent her a bill for $1,200 for it and now the mother wanted him to return it. A mortified son, but dutiful none…
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r-hotels, reddit-hotels, mom-drama, family-drama, adult-son, millennial-son

'My mom has sticky fingers': Mother steals $1,200 vase from hotel, gets caught and makes it her son's responsibility to get her out of the charges

Well, well, well, if it isn't the consequence of your mother's actions. Why is it that the older generation thinks it's fine to just steal from hospitality businesses? Like, yes, you're paying to spend a night or two there, but you're not paying to take home that wall art or tea kettle they put in there for your convenience. This Redditor's mom took it upon herself to leave the hotel with the a robe and crystal vase. She thought she'd get away with it too, if it wasn't for those meddling hotel…
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tales-from-the-front-desk karen karens hospitality customer customer-service service hotel motel front-desk reddit cheap pay free upgrade entitled

'It was like a clown car': Bullheaded Karen expects a free upgrade after booking a tiny hotel room for her whole family, finds out the hotel is completely booked

Imagine how audacious you'd have to be to expect a free upgrade everywhere you go? Like if you were heading to the mechanic for a tire rotation and expected a full new set of tires. Or if you had coach tickets for your flight home for the holidays and Jeff Bezos just showed up to the tarmac insisting you take his private jet instead. Feels silly, huh?
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karen karens karens-in-the-wild money pay reddit reddit-thread hotel front-desk desk hospitality service tales-from-the-front-desk

'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important.
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karen karens hospitality tales-from-the-front-desk reddit customer-service room-service service motel hotel

'[She was] talking to me like I'm the idiot': Karen goes berserk when the hotel receptionist explains how room service works, realizes her misunderstanding and stalks off defeated

Everyone's stayed at a hotel or motel at least once in their life. The magical wonders of continental breakfasts, freshly made beds, and clean white towels get cemented in your memory, making your hotel experience (even the non-luxurious kind), memorable simply because it may be the one time in your life that you're pampered with room service. Your hotel experience is designed to go quite smoothly, that is, unless you're a poor listener and a tyrannical Karen...
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travel travel-story hawaii peasants tales-from-the-front-desk reddit front-desk rich-guy entitled bougie unprepared deserved slumming-it hilarious funny lol story hospitality

'I calmly explained that that was not possible or legal': Entitled rich guy forced to slum it with the 'peasants' after being caught completely unprepared in the tropics

Rich people think they can buy the whole world– and sometimes they can afford it –but society doesn't always work like that. Although many 1%ers have gotten used to flexing their wealth in order to take leaps and bounds, while getting exactly what they want at warp speed, occasionally they get burned by the harsh reality of the word ‘no’. To the delight of us regular folks out there, a rich person's fall from graces can be extremely entertaining.
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salary boss Battle workplace-stories employee hospitality toxic-workplace legal raise underpaid workplace reddit thread Reddit - 23013637

'It came out to like $2,400 after legal fees': Hospitality worker sues boss after claiming he was underpaid, worker wins in court

Props to this OP! We all know it can be hard to advocate for ourselves in a work setting. Especially when the boss isn't having it. In this story, the OP knew he was being underpaid as a hospitality worker. So, he decided to tally up all of his hours, during AND after work hours, and then submit the evidence to his boss as a backing for why he deserves a raise or at least to be compensated fairly. Well, his boss just laughed him off.
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