IT support teams usually thrive on order. This employee recalled an annoying story about workers who refused to open a ticket. Forget phone calls, emails, or surprise visits. He wanted a ticket, or it didn't happen. Enter chaos. A frantic email landed in his group inbox: 'Can't save files! See screenshot!' Attached was a picture of an 'access denied' error message. No details about the file's location, just a list of user IDs needing access. Well, great. Granting access wasn't exactly his and h…