front desk

‘You could see the moment he realized he had caused his own mess’: Micromanaging manager reaps the consequences of his actions, forces him to become more hands-off

Elna McHilderson

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15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

Remy Millisky

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Client demands bank manager after teller claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

Bar Mor Hazut

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New 22-year-old hire forced to work the front desk at luxury hotel on his first day after coworkers assigned to train him failed to show up: 'I feel so bad for the young man'

Ben Weiss

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Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

Lana DeGaetano

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Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson: ‘There will be consequences’

Bar Mor Hazut

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Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel: ‘I just work here and I don’t choose which channels we get’

Lana DeGaetano

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Hotel guest ignore the signs and park their car in blocked parking lot during construction, forcing front desk to wake them up at 6:00 to demand they move their vehicle: ‘They drove under the caution tape’

Bar Mor Hazut

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'Sir you can't park in front of the doors!': Demanding hotel guest refuses to move his parked car blocking the entire entrance, throws a tantrum at the front desk agent

Ben Weiss

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Loud family won't stop disturbing neighboring guests at hotel, leading one guest to get payback at 5:00 AM, forcing hotel staff to get involved: ‘As soon as they got to the front desk, it got heated’

Bar Mor Hazut

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Guest hacks into hotel's network and optimizes their entire system after seeing how slow the WiFi is, refuses to get compensated: 'Manager was torn between being grateful and concerned’

Bar Mor Hazut

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‘"I hope you have another job lined up!"’: Entitled customer demands hotel employee give him multiple discounted rates that he doesn't qualify for, then berates the employee, claiming he has ties to the hotel's corporate sector

Lana DeGaetano

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Hotel guest’s teen daughter demands staff downgrade and move other guests out of their balcony rooms so her parents could have one, but front desk employee refuses: ‘Rooms with a balcony are more expensive anyways, so we don't just give them out’

Etai Eshet

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Guest sues hotel after she forgets passport in her room, causing her to miss her flight when hotel staff struggle to find it: ‘She holds us legally responsible’

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Hotel guest throws tantrum at reception after finding out the breakfast buffet opened 15 minutes earlier than usual: ‘That is unacceptable’

Bar Mor Hazut

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Hotel guest takes another guest's car keys from the valet and drives away, refuses to give them back when hotel staff calls to ask: 'They stole our key'

Bar Mor Hazut

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