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'What can you figure out about a guest just from the way they check in?': Front desk employees and hotel workers discuss different character traits about guests that tell them how their stay will be

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Guest demands explanation for hotel booking another guest in "her" room after she checked out 2 days earlier: ‘Really don’t know what to reply to such nonsense’

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‘Your job is not to coach people’: Boss tells front desk employee to stop helping customers with their mistakes, regrets it when chaos ensues with incorrectly filed forms

Giuliana Tiscioni

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Hotel guest accidentally books two rooms through an online booking site, then blames front desk worker for not reading her mind: 'Why did you think I needed two rooms?'

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Front desk agent stops assisting ungrateful coworker, Eric, until hotel manager takes note of Eric's incompetence: '[He] kept taking credit for closing tasks'

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Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest cancels card to avoid paying cancellation fee after not showing up for reservation, clerk charges card every day until it goes through: ‘I can play the long-game’

Hotel guest cancels card to avoid paying cancellation fee after not showing up for reservation, clerk charges card every day until it goes through: ‘I can play the long-game’

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Homeowner asks for a 20k credit limit, gets lectured by an associate but stuns them by getting approved: '[She said] “Start out with a low limit, like $100, while [you] learn how credit cards work”

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‘You could see the moment he realized he had caused his own mess’: Micromanaging manager reaps the consequences of his actions, forces him to become more hands-off

Elna McHilderson

15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

15+ Receptionists who got even with their entitled customers: 'It felt so good to stand up to him'

Client demands bank manager after letter claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

Client demands bank manager after teller claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

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New 22-year-old hire forced to work the front desk at luxury hotel on his first day after coworkers assigned to train him failed to show up: 'I feel so bad for the young man'

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Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson

Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson: ‘There will be consequences’

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Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel

Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel: ‘I just work here and I don’t choose which channels we get’

Hotel guest ignore the signs and park their car in blocked parking lot during construction, forcing front desk to wake them up at 6:00 to demand they move their vehicle

Hotel guest ignore the signs and park their car in blocked parking lot during construction, forcing front desk to wake them up at 6:00 to demand they move their vehicle: ‘They drove under the caution tape’