Some people think that feigning ignorance and waving their entitlement around would get them far when in reality, it just makes them look bad, or even worse, it simply encourages people to write stories about them on Reddit. Much like this hotel guest, who tried getting her way even when she absolutely knew she was in the wrong. The hotel's front desk clerk was working a night shift when a woman approached and asked to check-in. When the clerk tried to do so, they saw that the woman's reservati…

Hotel disputes aren't uncommon, and dare I say it's usually the guest who starts them? Imagine working your shift, minding your own business, when a guest comes right up to you and demands a full refund because they are in fact, leaving now. The thing is, you just checked them in, 45 minutes ago. You know you can't give them a refund… It's against the hotel's policy. On the other hand, you don't really want to start an argument, and anyway, it's late. What would you do? Well, this front desk wo…

Are you the type of people who book a hotel room at whatever website has the lowest rate, or do you always book it from the hotel's official website? Even though it is appealing to pay less, there could be a lot of issues with booking through a third-party website. For example, if the booking somehow falls through, the actual hotel can't do much to help, and they would most likely tell you to contact the 3rd-party's customer service, which can be a lot of pain. Another example is what happened…

Some people think that if they will just ignore a problem, it will go away on its own. And as much as we all would have loved it if that was the case, it is often not, which means that if you want something to be sorted, you should probably do it yourself. The guest in this Reddit story thought that all his problems would be sorted by themselves, and then had to deal with the consequences when it turned out that they didn't just go away. The story was written by a hotel clerk, who was approache…

If you want things to get done, 9 out of 10 times, you are going to have to do them yourself. Nobody else will do them for you. If you want to go on vacation, you have to be the one who books the flights, hotels, and attractions. If you are just waiting around for somebody else to do all the hard work for you then–guess what? you are probably not going to go on vacation. I don't know what this customer thought in this Reddit story, but she is the perfect example of these kinds of people who do…

Any front desk employee can tell you that more often than not, some fishy things are happening behind that counter. Even the most prestige establishment can get entangled in some ugly business. With that being said, it can be worrisome to think about the fact that many of these establishments have repeated access to extremely personal information of their clients. Like the hotel in this Reddit story. A front desk clerk wrote to Reddit with the concern that her hotel was doing wrong by its guest…

Many people find themselves rarely in need of using their credit cards anymore. With a digital wallet or a smartwatch, you can tap to pay pretty much anywhere you go. The need for a physical wallet with actual credit cards is basically non-existent. But still, some places will not accept payment without a physical credit card, and you do not want to get stuck being unable to pay them. Like hotels, apparently. This Reddit story can teach you a lesson or two about always taking a credit card with…

Working a graveyard shift when you are at a front desk type of job is always… interesting. The stories that those employees tell in the break room afterward are always the funniest and most unhinged ones. The combination of the late hour, lack of sleep, the manager not being present, and weird customers always creates the best tales to be told. A lot of those tales end up on Reddit, much like this one. The OP of this story worked at the front desk of a hotel on a night shift during Mardi Gras.…

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all. In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most su…

If you've ever worked at the front reception of a hotel, you will have heard it all. From, ‘This is the first time I’ve ever been asked to do this', to ‘I have never heard of city fees’, people will say anything to convince you to let them off easy. The funniest, most ironic part of it all is they usually say something along the lines of, ‘I’ve traveled ALL AROUND THE WORLD, and I've never heard of such a policy'. Immediately you roll your eyes… If they really are so ‘well-traveled’, then this…

What a world we live in where kindness is something we have to “sneak” into our place of employment. It takes a truly caring person to risk their job in order to do the kind thing—especially when it comes to the U.S. and its homeless population. Most of the rules and regulations go against helping a houseless person. You constantly see employees “shooing” away homeless people from their property as if they were nothing less than a rodent who wandered in. It's heartbreaking. But what are you sup…

Why is it so hard for people to just read a sign and follow what it says? I agree, some signs can be really confusing. I once spent 15 minutes in front of a frustratingly unclear sign that was supposed to tell me whether or not I could park my car in that spot. Eventually, after consulting with some passersby, I decided it was not worth the potential parking ticket, and continued to look for a different parking spot for another 15 minutes. Even so, if there is a sign that says “Private Parking”…

The holiday season is hardly the time to prank poor unsuspecting souls in the middle of the night, but that is exactly how these youngsters decided to spend theirs. Also, they enjoyed bothering their neighbors with loud music, but let's start at the beginning. One hotel guest who we'll call OP, was staying at the 'Milton' for most of the festive season. He was tired and was not in the mood to party. But there were lots of parties going around, which makes sense, because we're halfway into Decem…

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…

One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen gue…

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important.