One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen gue…

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important.

Everyone's stayed at a hotel or motel at least once in their life. The magical wonders of continental breakfasts, freshly made beds, and clean white towels get cemented in your memory, making your hotel experience (even the non-luxurious kind), memorable simply because it may be the one time in your life that you're pampered with room service. Your hotel experience is designed to go quite smoothly, that is, unless you're a poor listener and a tyrannical Karen...

"All of this is happening while she is allowing her dog to free roam the hotel..."

Sometimes you get wonderful general managers to lead you and have your back and sometimes you don't. Too often on Reddit and other sources online you read about upper management being completely incompetent and pushing employees to quitting. But not this time! Finally, we have a story from Reddit that shows just how awesome a manager can actually be. A hotel employee was working the front desk, doing her job like normal. She has worked there for over 40 years, so they're basically an expert at…

Traveling can take its toll on the senses. After twelve hours cramped into a flying tube net to a snoring odorant stranger, you arrive at your hotel only to discover that you've been booked into a room next to a family of unruly children whose shouting and banging on the shared wall threatens to sever your last thread of sanity. To make matters worse, you're right across the hall from the ice and vending machines, and each time either is dispensed, it's as if each cube of ice, each soda, is dro…

A guest at a hotel couldn't believe the way the front desk clerk was talking to her. She thought it was rude — so she tried to get the employee fired. There's that old saying that goes, “You catch more flies with honey than vinegar,” meaning you should be nice to people in order to get what you want. It's that simple, and it works a lot of the time! People who work in customer service are far more familiar with the kinds of customers who are quick to anger, and this hotel guest is a great examp…

Malicious compliance is one of those rare, juicy opportunities that don't exactly present themselves very often. But once you get that golden ticket, bets are out you're gonna use it. In this case, OP was one of the few employees in this world that actually liked their job. That is, until his firm merged with another CPA firm, and other managers entered the picture. These managers were the exact opposite of what OP was used to… they were heavy believers in micromanagement (we all know how that…

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…

Dodging Karens while working in the hospitality industry is an unattainable dream for optimists. After working with a wide variety of guests and their entitled attitudes, the word optimist disappears from your dictionary. In this case, OP was working the front desk at a hotel, enjoying her night when an unreasonable potential guest entered the lobby. The man, who we will dub Karen, asked OP for a room that night, and was told by OP that they would need to put a refundable $100 deposit on his ca…

This long-time hotel clerk was familiar with his employer's rules — and he got the chance to use them against one customer who was entitled and rude. As u/Ancient_Ice shared to r/ProRevenge, he worked at a hotel franchise for some time. One day, he happened to come in for his shift and saw his coworkers were upset over the way a guest treated them. Surely guests can be demanding and harsh, but apparently this guest went above and beyond by screaming at the young employees. Since he'd been worki…

Some customers just can't take no for an answer, and can't understand why they're being turned away in the first place, even when there's a perfectly good explanation. That's what happened to one hotel front desk person who was working the night shift and encountered an entitled self-proclaimed world traveller . As they worked the night shift , the OP recounts that this Ken called up and tried to make a reservation . When he encountered issues, he just truly couldn't wrap his mind around what w…

A rude guest demands that the front desk agent of a hotel deny other potential paying customers a room so that he can check into the hotel early. People these days...