Jobs in customer service are never simple. Yet the task is made even harder when a client is trying to take advantage of you in order to earn a fast profit. An employee of customer service recounts his frustrations in the story below. The original poster (OP) has a long history of employment in the hospitality sector. Therefore, he acquired the ability to interact with an extensive selection of people. But after a particularly entitled customer sought a free supper for the third time in a row,…

All is fair until customers start throwing stuff at you.

When traveling, whether it's for business purposes between states or a long-distance trip to the chilly alpine slopes of Switzerland, it's necessary to adhere to airline etiquette. The story below is an account of a frustrated traveler. The original poster (OP) had just returned home to Seattle from Florida. In the story that follows, OP describes his interaction with an entitled couple who attempted to steal his designated seat. They tried to claim the seats as their own at first, but when tha…

When you're working in fast food, not a day goes by without some kind of customer shenanigans . You can head into work in the most peaceful mood, ready to do your best and provide quality customer service, and yet by the end of your shift, the customers will have sapped all of your patience. That's because a lot of fast food customers have the attitude that their order is the most important thing in the whole world. I know, they're hungry, but it's more than hunger: entitlement will have them g…

Running a business is challenging, especially once you expand to the point that you need to hire people to help you manage the workload. Turns out you have to pay people to have them do work for you… Can you believe that??? The irony of wanting someone to do something for you for free that you yourself do as a profession is palpable, requiring leaps and bounds in logic that bottle the mind. These types of “choosing beggar” posts seem to almost always consist of some kind of child-care or pet-si…

Navigating your way through a crowded store is one of those experiences you won't soon forget, squeezing through cramped aisles between situationally unaware strangers who have made it their prerogative to move as erratically as possible. To make matters worse, you always seem to be in a hurry when this happens, and you need to get in and out as fast as possible while everyone else is moving like the walking dead. As whenever queueing—or any basic social order and decorum—is expected there's al…

We all know that managers and employers can come up with the wildest rules so that they might feel like they control their employees on the job. Even if it is simply nonsense, managers will do everything in their power to create an unpleasant working experience, all because of their own insecurities. This Reddit threat is the perfect example of this kind of micromanagement and need for control over employees. The rules that you are about to read are so ridiculous, we cannot blame you if you fee…

One of the first things a young person should learn and become proficient at before embarking on the road to adulthood is plane etiquette. There are three main guidelines that one should always abide by. Window etiquette comes first, followed by aisle etiquette, and finally—possibly the most crucial—baby/parent etiquette. The original poster (OP) is traveling with her 19-month-old son on a three-hour flight. As instructed by the airline, she only purchased one seat, hoping the baby would drift…

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being “The customer is always right in matters of taste” meaning that or that customer service representatives should seek “to satisfy the customer regardless of whether the customer is right or wrong.” Both lend to the idea that the customer is not necessarily right about all things, just a…

Customer service is never an easy task. It's even more difficult when you have to fulfill your responsibilities as a customer service representative while a guy is trying to win over his girlfriend. If you are familiar with what I mean, I apologize for the experience you had to endure; if not, consider yourself fortunate. The story below is an account of a frustrated front desk clerk. The original poster (OP) has a long history of employment in the hospitality industry. The job has challenges,…

Not everything in life goes as planned. There are moments when you just have to go with the flow and hope for the best. Having said that, how would you feel if you intended to do a kind deed but were distracted by the arrogance of one individual? In the story that follows, a man who is waiting in line to pay for his coffee expresses his frustration. As the original poster (OP) put it, he had earned a great cup of coffee after receiving the raise that he had been chasing for what seemed like a l…

Some customers don't have any sense at all. No one knows that better than people who work in customer service jobs , like retail work and food service. Just ask u/SpiteChickens7. They shared two stories from their gig at a popular cookie spot . On this particular shift, they had a person come in and insist on a refund. Why? Well that's because they'd bought a couple of chocolate cake cookies. Instead of eating both of them, they'd tossed one to their dog! Unsurprisingly, that chocolate cookie m…

You are accountable for your child. Stated simply, you will be liable for the cost of replacing any products that your child breaks while you are shopping. Given this perspective, what would you do, therefore, if two well-to-do parents allowed their child to run wild and then declined to pay for the hundreds of dollars in damages? The story below is an account of a frustrated pet store employee. The original poster (OP) worked at the pet store for an extended period of time. Everything went wel…

Some people think and act like the world revolves around them, and something must be done to get them off the pedestal they have put themselves on. Just because you act like you are better than everyone else, does not mean you actually are. The Karen in this Reddit story has a main character syndrome that should seriously be addressed, because how she acted in a hair salon was simply unacceptable. OP (original poster) was getting her hair done when a woman walked into the salon, 4 hours late to…

The use of technology is not enjoyable for everyone. An automated system will never be able to completely replace human-to-human communication. How would you respond, though, if a client asked for technical support but refused to follow through on the necessary steps? The story below describes an IT worker who is irritated. Working in IT, the original poster (OP) came across one of the most absurd requests to date. The client attempted to justify their noncompliance with the guidelines by citin…

“We laughed about it but it really was the craziest encounter with entitled people…”