It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…

Every customer should remind themselves when they go into any type of store, that the employees are there for a reason. They have had training, they probably have been working there for a while, and you are not the first customer walking in. The bottom line is, they know what they're doing. So if you, a customer, come in and ask for a product and an employee tells you that they don't have it, chances are, they don't have it. Calling the employee names or asking to see the manager, will not chan…

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war? The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representat…

Many people find themselves rarely in need of using their credit cards anymore. With a digital wallet or a smartwatch, you can tap to pay pretty much anywhere you go. The need for a physical wallet with actual credit cards is basically non-existent. But still, some places will not accept payment without a physical credit card, and you do not want to get stuck being unable to pay them. Like hotels, apparently. This Reddit story can teach you a lesson or two about always taking a credit card with…

Some customers are so particular with their orders one has to wonder why they went to a restaurant in the first place. If you're going to be that difficult, it will be a much better use of everyone's time if you stay home and make your own food. Part of going to a restaurant means choosing from the options that have been presented to you (they call it a menu). It's one thing if you have an allergy or would like to make an easy adjustment to an order. However, it's quite another thing to request…

Did you ever break something in a store and the employees demanded that you pay for it? There used to be a time when every store had those big 'You break it, you buy it' signs, and it was terrifying trying to walk through the aisles without touching anything in fear it would break. I never broke something in a store and then had to pay for it, which makes me wonder if those stores actually enforce this rule or if they simply pity whoever broke an item and just let it go. This post office worker…

Every single person in the world had a package misdelivered at some point. It's a right of passage to adulthood, you simply can not argue with that. But, the question of who's at fault when that happens, and who is to blame, is a completely different issue. Well, 99% of the time it's the delivery company's fault, that is why people don't like them. But on some occasions, they actually do a decent job. Like in this Reddit story, in which a post office worker had to deal not only with a Karen, bu…

When a fight between two customers breaks out in a place like a restaurant or a bar, there are a few ways in which that scenario could end. Either both customers get kicked out, one of them gets kicked out, or none of them. In my time as a waitress, I had to ask a few customers to leave the restaurant, and it was never a pleasant experience. Most people just won't accept that they are in the wrong, no matter how much you try to calmly explain to them what is the problem. This Reddit story is ac…

If you want to receive, you must ask… nicely. That's especially true if the person you're asking a question to happens to work in retail ! The retail workers of the world spend a lot of time helping customers and answering their questions. At lost of jobs, workers quickly realize that customers ask the same two or three questions all day long, like asking where a specific section is, or asking about the same sales. But sometimes customers throw a question at you that you're not expecting. Then…

Two basic rules are taught to us when we work in customer service. First of all, we should never presume that consumers will read the small print at the bottom of our signage. The second universal guideline is to never, ever concede that you are correct and the client is mistaken. The story below is an account of a frustrated arts and crafts store manager. OP has been managing the store for a while, and quite frankly, presumably has encountered an endless amount of difficult customers. However,…

These customers didn't let their poor social skills keep them from dining at restaurants . Instead, they showed up ready to eat food and interact with wait staff as minimally as possible. We all have days where we want to be left alone. Sometimes you just don't feel like interacting with people, and instead, you just want to curl up on your couch, order food delivery, and watch a movie. It's odd that apparently lots of people decide to go to restaurants when they're feeling antisocial. Why woul…

Can you really call dibs on an item in a store? Like any typical shopper, if you aren't sure about an item, you usually hold on to it or put it in your cart while you walk around, just to give you a little more time to decide if the item is really worth it. Or you could come back to the item, but there's no guarantee it will still be there, as other customers may walk past it and snag it for themselves. This is even more true in a thrift store, where every item is unique and usually one of a ki…

And the award for Most Entitled Customer goes to...

Once you work in retail, there is no seeing the world as you once saw it, and it instead becomes a cold, bitter place, where people carry a sense of entitlement you cannot internally fathom is real. Customer service of any kind is at times, insufferable, but there are phases in life where you go through these frustrating jobs, only to find out that other jobs have those same people, except instead of customers, they are coworkers. OP told the all too familiar story of an entitled and snobby Kar…

So you think you know restaurant edict but have never worked in the service industry? HA! Don't make us laugh. You might know the basics, but there are so many things that can mark you as a crappy customer. The number one thing servers are currently discussing on Reddit? Complaining about free things. So you got a free basket of chips with salsa. Okay, so? You say, “thank you so much!” and move on. You do not complain about the chips being too salty, like the server can even fix that. You canno…

If you buy something that's specific purpose is to look like something else but not actually work, you shouldn't be surprised when it doesn't work. That's literally what it's for. I don't know what you'd actually want to buy one of these for—unless you were a retailer looking for a risk-free display dummy. Maybe as a prop for a film or stage set? Anyways—the point is that leaving this product a 1-star review for not working is mind-boggling. You should be leaving it a 1-star review if you were…