This person probably never imagined that a company would take their bad review so seriously. As a company, you rely heavily on your star rating . Lots of places maintain five stars, or sometimes four, but once your business has three stars or less, lots of people will avoid it just based off of that. After all, if enough people have had a negative experience at your restaurant or store, why would a customer bother going in there? Instead, they'd rather go to a place brimming with five star revi…