‘Karen wants her rangoons!’ writes u/OneTrueClassy in this hilarious story of a Karen who majorly overreacted to a tiny mistake. Karens do often seem to do that. They're upset by one little thing — in this case, some missing soy sauce — and then they decide to be even more entitled and demand extra food to make up for it. This Karen really wanted the restaurant staff to grovel over their mistake! After getting her soy sauce replaced, she decided she was also missing another dish. Even though th…

The ability to listen and follow directions is often important when it comes to your performance in the workplace. The last thing an employer wants is someone who is going to go rogue and take matters and process into their own hands. Of course, if your job is to be creative and think of new ideas, you'll usually be encouraged to do so, but I'm willing to bet there are still processes and guidelines to follow. The problem is that process is never ironclad unless you're building something like a…

One high schooler asked r/AITA a question about her job conduct: was she in the wrong for playing a ‘mean prank’ on a customer who berated her?

Be careful what you wish for! If what you desire is urgent medical assistance (for a non-urgent injury) from someone who isn't qualified or even capable of providing that assistance. The real truth of the matter is that this family felt entitled to receive attention from this customer service representative simply because they were a customer service representative — and that's what they're there for, right? To justify your need to feel important. I don't know if I can really stand by this coll…

The people who left this one-star review should pick a different bar to hang out at… or was it actually their bartender who was out of line? Commenters were totally split on who was technically at fault in this situation. Twitter user @MyNameIsAmy shared a funny anecdote from her job. Customers left a one-star review at her place of business, calling her out for a pretty petty reason. In their review, the customers were annoyed that their group wasn't permitted to change the music. However, I t…

Working in customer service, retail, and the service industry is exhausting. Long hours spent almost entirely on your feet, with inconsistent scheduling and shift work being incredibly disruptive and making it hard to get a routine going in your personal life. Despite this, there's one thing that makes these jobs particularly hellish: people. People are why workers in these lines of work have such a problem with people, and there's really no explaining this to someone who hasn't experienced it.…

Restaurant staff serve all kinds of people, but it isn't every day a waitress comes across customers who make her question her sanity. It takes a special kind of customer to do that, and these two utterly confused women really took their dining absurdity to the next level. In this long read post shared to r/TalesFromYourServer, one waitress shared an experience that left her exhausted and confused. Two women came in and were having trouble ordering, not understanding what restaurant their food…

After this indie bookseller posted about an unthinking mystery customer, the internet read this rude customer to filth. On her Twitter account, bookseller Rebecca George shared the real-life background of what goes on behind the scenes at a small business. It's not like the mega-stores and online giants — every penny counts in small business, and people's livelihoods are on the line. George tweeted about a customer who unthinkingly returned a large order, and wrote about the cost it was having…

Without a doubt, the most soul-sucking industry in the world is customer service. You get firsthand access to the portion of the human population that hasn't quite evolved yet. The ones who lack an alarming amount of brain cells. Those with a very low IQ. The chunk that thinks they are God's gift to the world. Lord knows I don't miss it... I offer my sincere condolences to those of you that are still in this daily fight. There are too many human beings, strutting about with their nose high up i…

There is no shortage of delusional and angry people in this world, and when you're working retail it can sometimes feel like all of them have decided to visit you on the same day.

Doomed from the start, dude. Don't bite off more than you can chew.

Over the years many different versions of the notorious “Karen” has come to light. The monstrous entitled person has evolved to be many fearful beings—like someone yelling at you to get out of “their” parking space, even though it is a public spot. Or someone yelling at you because you work in the service industry and obviously every problem is your fault. Or maybe you're unfortunate enough to come across a Karen while working retail and they're trying to return something that isn't even from t…

Do unto others as you would have them do unto you… There are times in our lives when someone does us wrong; usually, the best thing you can do in that situation (and the thing you should do) is walk away. There are times, though, when an opportunity to even the scales presents itself that just can't be passed up, and you give in to your most basic instinct. That's what this games cabinet seller experienced when a customer, who had scammed them out of both payment and a cabinet, attempted to sel…

The service industry offers its workers a myriad of shitty experiences: Terrible customers, terrible employers, terrible coworkers, and an (often) unpredictable income that relies upon strangers' ethics and understanding of their social obligations.

How can I make an employees day even more miserable? Oh, I know. Demand a discount without fulfilling the requirements!

This Orwellian nightmare is brought to you by: Modern misinterpretation of people management. What do you do when your woefully unqualified-to-manage-people employer is combing through surveillance footage to assess whether or not you're giving good customer service based on whether or not they can make out a pixilated smile ? Well, smiling more seems like the obvious solution, but that's just playing into their Bezosian entrepreneurial wet dreams — that's why the more creative solution is the…