If you're going to be this confidently incorrect about something and then be rude when the person who knows what they're talking about tries to correct your mistake—you deserve whatever is coming to you. In this case, what's coming to you is a horrifically inconsumable sugary drink of the likes your tastebuds have never encountered before. When working in customer service, you end up dealing with these people quite often. Over time, instead of bending over backward to correct their mistakes (ge…

“Tom was a royal PITA from the start,” lamented a fed-up car dealer, sharing the story of a nightmare customer.

When this woman's phone memory filled up, she knew exactly where to go — back to the store she bought her phone from. Customers are usually convinced that they're correct, and that they know exactly what they're doing. So then the employee, who does this all day every day, is at the mercy of the customer, who is utterly unflappable. It's not fair to these retail workers , and of course, this happens in every industry. This employee shared their story to r/talesfromretail about a woman who showe…

Dealing with a demanding customer can be a nightmare—ask anyone in customer service. It's not as straightforward as you might think either—the more you bend and break for them, giving in to their demands, the more they will ask for in return. It's like a lion attacking a herd of wildebeest; the hunter can sense the weakness, and showing any will make you a greater target. Plus, if you actually manage to close a sale with these people, there is an infinitely greater chance that they will become…

When you deal with customers, no matter how big or small your operation is, there's the inevitable risk that, at some point, you'll stray across an unreasonable one. It's incredibly likely that your experience with this someone with culminate with them blaming you for problems and unhappiness of their own making while gesturing wildly in a manner reminiscent of a wacky waving inflatable arm-flailing tube man—just to be sure they've gotten their point across. If the experience doesn't end in an…

It can be incredibly frustrating when you repeatedly ask someone to do something, only for it to remain still undone or incorrectly finished… (or so my girlfriend tells me, at least.) Most of us will also agree that an incorrect or ruined food or drink order can ruin the one thing that was going to be great about your day. Now, most of us will probably be too diffident to do or say anything about our spoiled beverage, instead be resigned to our cup of overheated milk that has just the slightest…

Anyone who has worked retail or otherwise dealt with customers knows all too well that customers generally will try anything and everything to get their way. This includes (but is not limited to) quoting irrelevant pieces of legislation, being generally aggressive, hurling insults, demanding a manager, and name-dropping the owner (or some other executive.) In the case of name-dropping, if you actually bother to bother the person whose name is being dropped, they'll usually have no idea who the…

Every retail or service person has learned the hard way why you don't make exceptions for customers and guests. It's always the customer you think is level-headed, sane, and “gets it” who ends up being a woefully entitled complainer, review bomber, and exceptionalist. These people will go feral on you and make your life a verifiable living hell for a few weeks until they've done the damage they're seeking and disappear into the void of their miserable existence to ruin someone else's day. The c…

It’s quite possible that servers and retail workers have dealt with more unhinged behavior than just about anyone else on the planet. Sure, you might say, “But what about therapists? Don’t they deal with a wide range of behavior from their clients?” Certainly, but in comparison with these brave souls? Nope! We’re pretty sure that even therapists and psychiatrists have nothing on folks in the retail and service industries. Just think about it for a moment: all the entitled Karens, all the annoyi…

Once upon a time, my second job ever was as a merchandizer (vendor) for an unnamed beer company TM . At the ripe age of eighteen, I'd travel around from site to site in a barely functioning van, ensuring that our product was better stocked and more nicely presented than our competitors. I was somebody finally doing something on my own without an adult breathing down my neck and, with a fairly rural route, I spent a significant chunk of time driving and reflecting on whatever thoughts an eightee…

One restaurant owner won't stand for customers who treat his staff poorly, and we wish the world had more leaders like him. U/aaanon5402 had a great story to share with r/TalesFromYourServer. The event happened on their first day of work at a pizza place . It happened to be a busy day, but the OP was handling it well until one cranky couple came in to ruin their shift. The manager's response is perfect here — he manages to protect his server, gaining their respect, and saying good riddance to b…

Some companies have stupid rules, there's just no way about it. Like Gamestop buying a game back for a miniscule percentage of the price they turn around and sell it for… or being told that “You have to wear pants at Target.”

Mistaking another customer for a worker can be an embarrassing, humbling experience… but not if you're so entitled that you are completely incapable of realizing you've made a mistake. In a thread posted to Reddit's r/IDontWorkHereLady subreddit community by Redditor u/Tactical-Pixie-1864, the original poster shared their tale of being accosted by a wild Karen when they were trying to pick up dinner after a shift. They worked as an EMT and were already at the frayed ends of sanity after their s…

This employee works for a retail store with an online presence on eBay.

There's a prevalent school of thought that prevails when it comes to client servicing: Do anything (and everything) possible to keep them happy and contracted; having worked in these sectors in the past, upper management never likes seeing a contract cancellation notice pass across their desk, even if that contract was costing the business money. I've seen sales departments signing clients at unserviceable rates—with wildly unfulfillable resource estimates. Why? Because the sales team got a com…

A botched pizza order fueled this parent to write to r/TalesFromTheCustomer to share her story — and figure out what to do. U/momnation was just trying to throw a nice birthday party for her son . She preordered what should have been some easy food — pizza. It's a great party food; everybody loves it and ordering it is supposed to be super fast and painless. However, when the OP sent her husband to pick up the order for five pizzas, the pizza joint had some bewildering news to tell him. They di…