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'You want to put how much concrete in your Civic?': Customer insists on loading 1000 lbs. of concrete into the back of their small car despite employee's warnings

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being “The customer is always right in matters of taste” meaning that or that customer service representatives should seek “to satisfy the customer regardless of whether the customer is right or wrong.” Both lend to the idea that the customer is not necessarily right about all things, just a…
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'I forgive you': 20+ Customers who ordered absurd sandwiches

'I forgive you': 20+ Customers who ordered absurd sandwiches

While working in sandwich shops, these cashiers managed to lose their appetites. After creating some truly monstrous sandwiches, these ones were memorable enough to tell the world about. When you ask sandwich shop workers to share the “strangest order you've ever had from a customer,” you end up discovering what people's favorite ingredients are. For example, more than one person had to make sandwiches that were completely covered in olives! They're known for adding a bit of salty flavor to a s…
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Guy impolitely demands bartender cut his burrito in half, he gets what he asked for: 'I think he got the point'

Some people have a tendency of taking really low stakes situations way too far, making things that have no business being stressful very stressful indeed. When you work in customer service these situations will usually present themselves in the form of people making audacious demands and being impolite for no reason—sometimes even having meltdowns in the lobby of your restaurant or store. All that being said… Burritos are a serious business, so it's no surprise that people take situations like…
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'Out of touch with reality': Customer tries to order 800 pieces of chicken and 5 sheet cakes with zero advance notice

Poor planning on your part doesn't constitute an emergency on my end, as a wise person once said. That won't stop some people from doing that anyway, as this bakery worker was surprised to discover. While event planning, there's a lot to consider. Who should be invited? Where will the venue be? What kinds of decorations will we need? And of course, what will everyone be eating? That last one is pretty important. Having quality food can make or break an event. I'm sure we all remember a wedding…
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'The guy wanted that go kart': Go kart employee stunned by oblivious customer's odd request

'The guy wanted that go-kart': Go-kart employee stunned by oblivious customer's odd request

Never underestimate a customer's ability to be ridiculous. They'll always surprise you with new ways to misunderstand simple things. U/N1k1B1k1e understands that all too well after a Saturday night run-in with a baffling customer . The person sharing this story writes that they worked at an underground go-kart arena. Some people in the comments section seemed confused by this phrasing. But it's exactly what it sounds like: you head to an underground race track where go-karts zip around at top s…
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Manager asks barista to a pay fine for calling out sick: 'Is there any way you can pay $50'

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…
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'Look it up': Customer talks himself out of a price-match and has to pay more when retail associate looks it up and realizes it's against their policy

In retail, the number of customers who are convinced they know better than you is endless… Better than you when it comes to the products, better than you in terms of your store's policies, and better than you when it comes to the legalities under which you're trading. Having access to all the information with little understanding has emboldened people into thinking that they're experts after a few Google searches, even on impressively technical subjects. Of course, the rehearsed script often ru…
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'I'M TRYING TO PROTECT YOU': Call center employee showcases top tier de-escalation tactics when handling Karen customers on the phone

Cool as a cucumber
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'None of my managers rules apply to her': Barista irritated by manager's double standards towards customers' orders

'None of my manager's rules apply to her': Barista irritated by manager's double standards towards customers' orders

One barista is confused and annoyed by the rules their manager is making up. They took to r/mildlyinfuriating to share the story. But commenters informed them that they might be looking at things all wrong. Their issue revolves around making custom drinks for the patrons of their coffee shop. Some chains embrace the custom drink trend, including all of the Tiktok drinks with names like “Snickerdoodle Cinnamon Chocolate Chai Latte”
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'I was left speechless for the first time': Bank customer demands employees help him avoid "pressing 1 for English"

'I was left speechless for the first time': Bank customer demands employees help him avoid "pressing 1 for English"

There's no stopping customers from being their own worst enemies. They'll do that all on their own, with no help necessary, even from people who actually want to help them. Customer service representatives are no strangers to weird questions. People in the tech world are constantly having to remind people to plug in their electronics before getting upset that they're not working. Or for those working in food service, people love to ask questions like, “Is the chicken pot pie vegetarian?" It alm…
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Grocery Shopper Gets $.25 Cent Payback on an Entitled Karen by Commandeering Her Cart

The grocery store is a lawless place.
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Restaurant boss says all leave requests will be denied going forward, staff asks him if he's making an April Fool's joke: 'He was not'

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…
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'Their brain was left in the car': Customer gets roped into employee duties because he's 2 inches taller and can 'reach the top shelf'

It's a little humiliating when you can't reach something on a high shelf. So much so that short folks have been climbing onto countertops, using broomsticks to destabilize out-of-reach items, and standing on swivel chairs for centuries just to avoid asking for help. But if there's no broomstick in sight and no counters to climb, who can we look to?
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'Think of what the customer wants? Sure': Boss insists employee offer client half off order

'Think of what the customer wants? Sure': Boss insists employee offer client half off order

This person is often exasperated by their chatty boss . She never lets them get a word in edgewise! There are all kinds of conversation styles in the world. Many of us have groups of friends or family members who talk so fast and jump from topic to topic. If you can't interrupt anyone , you just won't ever get a chance to speak. However, when you bring someone new into that same group of people, they might find it off-putting that people are talking over each other. Some people have no toleranc…
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'I don't want your teller fired over this': Bank teller gives $3,000 to a random customer, good Samaritan restores faith in humanity

There are a few moments in every person's life where they're given the opportunity to do the right thing. Unbeknownst to sleeper-agent good Samaritans, these moments are usually veiled with the guise of self-serving outcomes, the ‘finders keepers’ principal, or, in the case of the guy in our next story, accidentally earning $3,000 cash.
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'10 words or less? OK': Customer rudely demands a shorter explanation from mechanic

These days we all think that everyone's out to get us and—to be fair, well… we're not always wrong and some people are. There are plenty of entitled and selfish people in this world, who won't hesitate to twist any situation to their benefit and gain, carefully manipulating their way into getting the upper hand—no matter the circumstances. And yet, it's still important to remember that there are still honest folk out there; folk who want to do the right thing for the simple good and honest fact…
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