customer service

'No problem': Belligerent customer insists on being refunded for their own mistake

Brad Dickson

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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

Remy Millisky

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'Her food [got] as cold as my Frosty heart': Karen insults a fast food manager, forcing them to double check her refund; ends up getting $4.13 instead of $12.99

Jesse Kessenheimer

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'You can't use a shopping cart': Customer complies with disgruntled cashier's demands, leading to overfilled checkout counter hassle

Eleonora Bader

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'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

Brad Dickson

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'I demanded an apology': Local barista gets back at an insolent customer by serving him and his coworkers decaf until he makes a public apology; it took 3 days

Jesse Kessenheimer

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'I've worked here for 25 years... watch me tank the company': Boss dangles 'firing' over veteran employee who left 19-hour shift 3 minutes early, veteran leads rest of employees down path of compliance, leading to boss getting fired

Eleonora Bader

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'She immediately morphed into a Karen': Retail worker refuses to surrender her phone to a Karen customer, points her in the direction of ‘customer service’

Eleonora Bader

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'[It] makes me happy': Cashier shares their brilliant strategy for dealing with phone-talking customers at checkout

Brad Dickson

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'Eye for an eye': Barista fights fire with fire when a customer throws her ‘incorrect’ coffee on the ground, finding the Karen at work and making a mess in her department as payback

Jesse Kessenheimer

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'Three cop cars pulled in and surrounded them': Cheap couple gets cops called on them for refusing to pay for a $9 salad bar

Brad Dickson

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'People assume sound doesn't travel over the bar': 10+ wild stories as told by the bartenders who overheard them

Ben Weiss

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'I apologize on behalf of my Dad': Children of Karens and Kevins share 20+ embarrassing stories

Ben Weiss

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‘His face said it all’: Vegetarian passenger backtracks on request for ‘veggie meal’ after flight attendant complies, serving passenger ‘first class salad'

Eleonora Bader

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'The worst customer service we've experienced': AirBNB stiffs customer when host double books them and cancels their reservation AFTER check-in

Elna McHilderson

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'I ripped off a terrible client': Guy overcharges to help clear out Kevin's furniture, collects $25,000+

Ben Weiss

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