customer service

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'She gets three steps out of the store and drops the phone': 20+ Customers who got the instant karma they deserved

'She gets three steps out of the store and drops the phone': 20+ Customers who got the instant karma they deserved

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Top Tales From Your Server (October 2, 2023)

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'No problem': Belligerent customer insists on being refunded for their own mistake

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

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'Her food [got] as cold as my Frosty heart': Karen insults a fast food manager, forcing them to double check her refund; ends up getting $4.13 instead of $12.99

Jesse Kessenheimer

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'You can't use a shopping cart': Customer complies with disgruntled cashier's demands, leading to overfilled checkout counter hassle

'You can't use a shopping cart': Customer complies with disgruntled cashier's demands, leading to overfilled checkout counter hassle

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'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

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'I demanded an apology': Local barista gets back at an insolent customer by serving him and his coworkers decaf until he makes a public apology; it took 3 days

Jesse Kessenheimer

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'I've worked here for 25 years... watch me tank the company': Boss dangles 'firing' over veteran employee who left 19-hour shift 3 minutes early, veteran leads rest of employees down path of compliance, leading to boss getting fired

'I've worked here for 25 years... watch me tank the company': Boss dangles 'firing' over veteran employee who left 19-hour shift 3 minutes early, veteran leads rest of employees down path of compliance, leading to boss getting fired

'She immediately morphed into a Karen': Retail worker refuses to surrender her phone to a Karen customer, points her in the direction of ‘customer service’

'She immediately morphed into a Karen': Retail worker refuses to surrender her phone to a Karen customer, points her in the direction of ‘customer service’

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'[It] makes me happy': Cashier shares their brilliant strategy for dealing with phone-talking customers at checkout

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'Eye for an eye': Barista fights fire with fire when a customer throws her ‘incorrect’ coffee on the ground, finding the Karen at work and making a mess in her department as payback

Jesse Kessenheimer

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'Three cop cars pulled in and surrounded them': Cheap couple gets cops called on them for refusing to pay for a $9 salad bar

'People assume sound doesn't travel over the bar': 10+ wild stories as told by the bartenders who overheard them

'People assume sound doesn't travel over the bar': 10+ wild stories as told by the bartenders who overheard them

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'I apologize on behalf of my Dad': Children of Karens and Kevins share 20+ embarrassing stories

'I apologize on behalf of my Dad': Children of Karens and Kevins share 20+ embarrassing stories

‘His face said it all’: Vegetarian passenger backtracks on request for ‘veggie meal’ after flight attendant complies, serving passenger ‘first class salad'

‘His face said it all’: Vegetarian passenger backtracks on request for ‘veggie meal’ after flight attendant complies, serving passenger ‘first class salad'

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16-year-old caring for 14, 11, and 9-year-old siblings stops watching the other kids after parents dismiss his feelings: 'They said as the oldest, they have high expectations for me'

16-year-old caring for 14, 11, and 9-year-old siblings stops watching the other kids after parents dismiss his feelings: 'They said as the oldest, they have high expectations for me'

Landlord charges longtime tenants a $10,000 renovation bill for a 1989 California apartment after they move out, using minor damage to make them pay for a full unit upgrade he was planning anyway

Landlord charges longtime tenants a $10,000 renovation bill for a 1989 California apartment after they move out, using minor damage to make them pay for a full unit upgrade he was planning anyway

'I owe the HOA 1 cent': Resident of 20+ years in the neighborhood refuses to pay the $0.01 he owes in HOA fees on principle

'I owe the HOA 1 cent': Resident of 20+ years in the neighborhood refuses to pay the $0.01 he owes in HOA fees on principle

Manager gets a day of overtime pay for answering employee text when HR refuses to acknowledge their work-life boundaries, HR tries to get them fired, they counter with their own warning: '[If] they wanted to punish me for it, they could see me in court'

Manager gets a day of overtime pay for answering employee text when HR refuses to acknowledge their work-life boundaries, HR tries to get them fired, they counter with their own warning: '[If] they wanted to punish me for it, they could see me in court'

Employee refuses to contribute $50 to a coworker's retirement gift, despite pressure from her colleagues, because Linda was cruel to her for 3 years: ‘My decision is final’

Employee refuses to contribute $50 to a coworker's retirement gift, despite pressure from her colleagues, because Linda was cruel to her for 3 years: ‘My decision is final’

Homeowner shoveling snow for the neighborhood is confronted by neighbor who assumes he has been hired by the HOA and demands he clear her walkway: 'I've been waiting for my walkway to be shoveled out. Are you going to do it today?'

Homeowner shoveling snow for the neighborhood is confronted by neighbor who assumes he has been hired by the HOA and demands he clear her walkway: 'I've been waiting for my walkway to be shoveled out. Are you going to do it today?'

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