customer service

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‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

Drive-thru customer refuses to ‘pay it forward’ by paying for the order of the customer behind them, gets called selfish as a respond: ‘I smiled and drove off with my free coffee’

Drive-thru customer refuses to ‘pay it forward’ by paying for the order of the customer behind them, gets called selfish as a respond: ‘I smiled and drove off with my free coffee’

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'It's a bad idea to get cute with my mom': Mom files insurance claim after Karen customer service rep rejects her request cancel service, malicious compliance ensues

'It's a bad idea to get cute with my mom': Mom files insurance claim after Karen customer service rep rejects her request cancel service, malicious compliance ensues

‘He just didn’t want to be happy’: Impatient customer berates grocery store staff because they aren't checking him out quick enough, cashier ‘bit[es] back’

‘He just didn’t want to be happy’: Impatient customers berate grocery store staff because they aren't checking them out quick enough, cashier bites back

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'I've stuck around to see everyone suffer': Customer gets revenge for terrible bar service by playing 26-minute rage-inducing song on jukebox and leaving

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‘You just cash it, right?’: Customer attempts to pay with a handwritten check that isn't filled out properly, suggests the cashier go to the bank and deposit it for her

‘You just cash it, right?’: Customer attempts to pay with a handwritten check that isn't filled out properly, suggests the cashier go to the bank and deposit it for her

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'I just wasn't feeling snarky last night, so I tried something new': Server's wholesome revenge turns a raging Karen’s tantrum into a heartfelt apology

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16-year-old working first job as restaurant busgirl told to work faster by manager, slips breaking over $100 worth of plates: 'I was doing what you said'

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Entitled Karen customer gets chased out of Chick-fil-A parking lot after she skips the drive-thru line and dumps a shake all over patient employee: ‘You REALLY called the police?’

Entitled Karen customer gets chased out of Chick-fil-A parking lot after she skips the drive-thru line and dumps a shake all over patient employee: ‘You REALLY called the police?’

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Client says contractors are working "too fast" demand they work slower, making project cost four times more: '$200,000 for a job that should have realistically only been worth about $45,000'

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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

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'I am not allowed to do anything': Retail worker faces down angry parents after colleague sells parents the wrong computer for kid's gaming ambitions, prevented from helping them by silly company policy

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‘I got extra pay, a box of chocolates, [and] an apology': Karen gets fired after screaming for 40 minutes at a customer service rep because they refuse to break company policy

Jesse Kessenheimer

Restaurant employees share the good and the bad in a tell-all about the best and worst customers they've ever had

Customer service employees share stories about the best and worst customers they've ever had: ‘They got the wrong omelette and . . . stomp[ed] it on the carpet’

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'I loooove you': 38-year-old embarrasses mom in public after years of enduring the reverse

'I loooove you': 38-year-old embarrasses mom in public after years of enduring the reverse

Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded