Whether we would like to admit it or not, some people have been blessed with endless patience—or at least, what passes for boundless in our minds when we have the patience of a ten-year-old. However, does that suggest that those people are suddenly better than us mortals? No, it does not. It does, however, imply that we still have room for growth. In the story that follows, a displeased waitress talks about having to cope with a continuous flow of rough customers. However, OP explains that she…

Working in customer service is both a blessing and a curse. While it is true that you interact with a variety of individuals throughout the day, you also sort of roll the dice and hope that the people you meet will greet you with a smile and a friendly attitude. Well, the story below is of a girl who hosted/managed the restaurant she has been working at for the last five years. On that particular night, though, in contrast to other nights, OP encountered one of the worst couples she had ever me…

The wider world of the internet is filled with stories of ill-mannered customers, making life unnecessarily difficult for the humble working-class customer service rep who had the misfortune of serving them. Still, it's important for us to take a step back and realize that, while it may be nice to root for the everyman, we can't blindly assume that the workers themselves are infallible. There are entitled people on all sides and from all walks of life—and there are certainly plenty of people wo…

We're always told, 'Don't judge a book by its cover', but that doesn't deter people from judging people based on how they look anyway. This sales rep made the mistake of her life when she refused a casually dressed customer service. OP was walking by a designer store when she noticed a cool backpack that caught her eye. She went inside and asked one of the employees if she could bring it out so that she could take a closer look before purchasing it. The sales rep basically scoffed at her and to…

We're silently judging each other all the time. Like it or not, it's a part of being human. Most of the time, these are calculated judgments, and they're made for good reason in order to avoid conflict and preemptively determine whether or not it is a good idea to broach particular topics of conversation with the person you're talking to—like deciding whether or not a political conversation is appropriate at your family's Christmas gathering. Even the most tolerant saint-like individuals among…

If you give unclear, contradictory instructions to your employees, you're just asking for problems. It makes you wonder how these supervisors got promoted in the first place. Clarity is pretty much the most important part of the job, and if you can't do that, you have no business expecting your team to follow you blindly. This thread was posted to Reddit's r/MaliciousCompliance subreddit by u/Correct_Campaign3707 , who worked on the Member Service team at a retail company and was tasked with ch…

It's not uncommon for those in petty positions of power to vastly overestimate the reach of that power. Whatever the words of the message, the point this manager is trying to convey is clear: we know that you need us more than we need you, so we're going to see how far we can manipulate the conditions of your employment in our favor and you're just going to have to deal with it.

Consider this: You have been working for what seems like forever. Just as you are about to clock out, a couple enters the restaurant and asks to be seated. You obviously attend to the unwelcomed couple, and then just like that you realize that you're not going home anytime soon. As if that weren't awful enough, the couple now treats you like they own the restaurant, giving you the run-around, yelling at you, and expecting you to treat them like royalty. Well, that's exactly what happened to our…

In hard times, our worth and value become evident. The way a person handles others in trying circumstances speaks volumes. So, while I don't want to jump the gun, I'm quite sure that I'm a terrible person. There is no patience in me when I'm nervous or angry. The story below is of a front desk worker who unfortunately meets the Karen of the century. The Karen in question enters the room totally oblivious of what is going on. OP, however, doesn't let her insults get to him; instead, he keeps cal…

We have likely dealt with a Karen at some point in our lives, particularly if we have extensive customer service experience. But what matters is how we deal with the wild Karen. Karens are here to stay, whether we like it or not, as they existed before the dawn of time and will probably exist for decades to come. If you look past their various nicknames over the years, Karens are just the same old entitled personality we love to hate. Nothing particularly unique or innovative about them. The st…

Running around the restaurant trying to take orders, pick up dirty plates, and grant ridiculous requests such as ‘Give me a literal bowl of ketchup’ is exhausting. Especially when your entire wage depends on the kindness of strangers, also known as customers. Are they going to tip? How much are they going to tip? Will I be able to afford to fix my car this month, or am I going to cry when I see my account balance instead? You never know. Around the holidays, people are often a little more gener…

Have you ever demanded to speak to a manager, only for the employee to turn on their heel and come back with, 'But I AM the manager'? Because I have not had the pleasure of experiencing that level of awkwardness. But this dude did… And he was not happy about it. What happened is the following: One employee by the name of OP was working at a toy store back when they were in college. You know, trying to make a buck or two while they studied furiously the rest of the time. A customer decided that…

Dealing with entitled customers is one of the most challenging parts of customer service jobs, especially when those entitled customers continue to come back despite insisting they're not going to. Handling their behavior just isn't worth it, no matter how much money they spend. That's why we love to see when a business owner stands up for themselves and sets the record straight—responding matter-of-factly to an unjust 1-star review from an entitled customer.

When a client makes an oversight, the service provider usually swoops in and saves the day, but this time, being the hero meant coming in on a Saturday… And nobody wants to come in on a Saturday! Unless they're getting paid a million bucks, and that definitely wasn't the case here. The client worked at a medical center, and had had some builders come in and do some work. OP, the person providing service for the client (who we'll call CB) was setting up some equipment for them. CB forgot to call…

We will always be affected by favoritism. Parents make an effort to convince us that there is no such thing as favoritism and that people evaluate us based on our qualifications or lack thereof. As someone who has worked at over a dozen jobs, attended roughly six different schools during her life, and is one of twenty grandkids, I can vouch for the fact that favorites exist. The story below is of a strong single mother who is having a hard time providing for her kid. OP is a hard-working waitre…

One thing's for sure: there's no greater relief than quitting a bad job, especially when you already have another one lined up and ready to go. Everyone, at one point or another, has dreamed of doing this—preferably in explosive fashion. One day, walking and just letting your honest feelings fly before walking out —never to be seen again—while everyone is still sitting there stunned and processing what has just occurred.