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'A cashier bursts into the room, panicked... lines are getting backed up': IT employee tries to avoid shutting down retail registers, oblivious manager refuses

These grocery shoppers had an especially memorable shopping experience thanks to one store manager who couldn't be bothered to do her job. Up next, check out these utterly baffling home design choices, like one person who “spent $15,000 on this kitchen… It's been on the market for 415 days .”
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'I didn't make your drink wrong, Amy': 25+ Ridiculous tales from retail workers who can't get their customers to understand them

Retail workers should be paid, at minimum, $250k a year to deal with their silliest customers. Many low-paid jobs are underpaying their workers: the employees make minimum wage as they work incredibly hard and often under intense pressure from their managers. There are plenty of cushy office jobs that pay 6 or 7 figures each year, and these aren't even close to being as difficult as your average retail worker's job . Retail workers have to deal with the full range of humanity, from the super sw…
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'They confirmed... it was a top priority': Store managers decide customers should never have to wait more than 15 seconds before checking out, employee maliciously complies

Just how long should a customer have to wait for service when they're checking out at a store ? It depends on a lot of factors. For example, if you check out at a store at 6 PM and there are no cashiers to be seen for a minute or two, you might be confused and annoyed. At 2 AM at that same store, you'd probably take it in stride if there were no cashiers , knowing you may have to go find that person and tell them you're ready to pay. The same goes for family stores, or small shops where the sto…
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'I honestly felt bad for the guy': Cashier sides with frustrated customer who leaves store without buying his groceries

Remember the days before the self-checkout line? These days, you can do self-checkout at maybe half of the places you shop . When you go to a drug store for some shampoo and cleaning supplies, you can expect to ring that up and bag it yourself. At some grocery stores, they want you to scan and bag all your own purchases, not to mention weigh your fruits and veggies and type in the right code for them. It's an irritating thing to some people, but for those who hate waiting in line, a self-checko…
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To Save $1.55, Extreme Couponing Woman Holds up the Line at the Grocery Store for 20 Minutes, Making a Cashier Bend Over Backward to Pinch a Few Pennies

We got places to be, lady
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'It's always nice when a big boss... lays down the law': Entitled greeting store customer claims she knows the CEO, the CEO calls her bluff

'It's always nice when a big boss... lays down the law': Entitled greeting store customer claims she knows the CEO, the CEO calls her bluff

If you're going to claim you're BFFs with the CEO , you'd better be ready to prove it. First of all, has that line ever worked? It seems like some customers can't help but think that saying “I'm friends with the owner!” or “I know the CEO very well!” is a magical pass to getting whatever they want. This customer believes that just because they “know” the CEO, that the employees will suddenly start kissing up to them. That's not how it works, I'm afraid. Second of all, even if the CEO was her fr…
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'Call the owner because the customer is always right': Designer purse shopper tries to lie her way into a steep discount

'Call the owner because the customer is always right': Designer purse shopper tries to lie her way into a steep discount

There's drama at the designer purse store ! Fashion trends are constantly changing. What's popular right now will be so off-trend in three years. In ten years, it might be fashionable again! That's why a lot of people like to avoid all that hoopla and buy something timeless. Many designer companies like to tout that their bags and clothes are timeless pieces that are well crafted, and they're happy to ask their customers to shell out hundreds or thousands of dollars for that designer merchandis…
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'Karen thanks me and hangs up. It was so satisfying': Cashier has one-on-one conversation with demanding customer who doesn't recognize her voice

This is one of the reasons why being a manager is an amazing job. If you've ever worked retail, you know that dealing with irritating customers is par for the course. As a cashier, you'll spend your whole shift ringing people up, and a percentage of them are going to be crabby. So if you become a manager, you get to avoid the cash register more often than not. Along with a nice raise, it's a satisfying feeling to know that you only have to deal with customers when they're asking for a manager .…
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'There will be no more exchanges': Customer tries to return 24 "spoiled" salads

This deli manager is pretty fed up with her customer's repeated attempts to get free food . Everyone needs to eat, and not everyone can afford to do so. That's why there are food pantries and resources for those who need them. Some people who are having trouble making ends meet go to food pantries to stock up on basics, and then go to the grocery store to buy whatever else they can afford. But this customer seems to want free food from a grocery store… which aren't exactly known for doling out…
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 Retail cashier cash register coworkers working workplace retail worker shopping shoppers tales from retail tales-from-retail

'Karen was banned from the store': Customer insists on getting highly-sought-after book, battles retail worker to try and get it

Some customers literally cannot wait to get their hands on the next big product release. For a certain type of consumer, having the newest tech or best-selling book or new clothing line drop is absolutely essential. When it comes to electronics, why not wait a few months to let people review the product and make sure it actually works well? For other products, however, it does make sense to try to get it as fast as possible. If you lived through the original “Harry Potter” craze of the early 20…
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Customer gets owned when an employee gives back $85 of change in $1 bills for a funny retaliation

‘Such a boss move in my opinion’: Entitled customer throws tantrum over cashier checking their $100 bill, so employee gives back $85 of change in $1 bills

Customer service can be really draining sometimes. This employee decides to “give back” to an entitled customer who has a lot to say.
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Guy puts in headphones to tune out grocery store Karen who's demanding to cut in line: 'Probably the greatest reaction to an entitled boomer I've seen in years'

Going to the grocery store around rush hour is a universally dreadful experience. You have to maneuver your cart around the tens of people rushing in every which way direction, tired from a long day at work and just trying to get home for dinner. No one is having a pleasant experience. And then you get to the checkout lines. The lanes are never all open at once, with lines piled up at each open register. You think about going to the self-checkout, but those lines are even longer. So, imagine yo…
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'His friends are wheezing from laughter at this point': Customer tries to outsmart store policy, embarrasses himself in front of cashier and friends

'His friends are wheezing from laughter at this point': Customer tries to outsmart store policy, embarrasses himself in front of cashier and friends

You buy it, you break it … wait, that's not right. A lot of stores have the policy of making you purchase an item if you break it. It's often found at antique stores or vintage shops, or other shops that are crammed with fragile items. Some of them make you carry your backpack on the front of your body, or leave your bags up front, to make sure you don't accidentally swipe something off a shelf. Accidents happen, and sometimes things just topple to the ground, making for an irritating purchase…
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'One day, I had a belligerent customer come in': Teenage cashier gets back at impolite retail customer

'One day, I had a belligerent customer come in': Teenage cashier gets back at impolite retail customer

Some people have never considered that they can go for a shopping trip without bothering the employees. It's never crossed their mind that they could go grocery shopping without telling a teenage employee that the fruit “was better last week." This is the person who whines to a clothing store employee that the fabric seems cheap. Some customers get a thrill out of whining about unimportant, and sometimes unsolvable, first-world problems.
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'She was livid from the moment she walked in': 15+ Customer chronicles told by retail workers

'She was livid from the moment she walked in': 15+ Crazy customer chronicles told by retail workers

Retail workers could tell you a story or two about their most memorable customers . As a cashier, you may serve hundreds of people each day, so when someone throws a huge fit or is especially impolite, it sticks with you. Whether you're working in a clothing store or a popular spot in the mall or a fast food restaurant, you're bound to get some odd customers. Usually, customers ask the same few questions over and over. But there are exceptions. For example, one person shared that they had a cus…
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'I don't think you understand': Customer breaks into unopened store to shop for camping supplies

'I don't think you understand': Customer breaks into unopened store to shop for camping supplies

A customer was a bit too eager to shop at a new store in town. At some restaurants that are brand new, a “soft launch” will take place for the first few weeks they're open. During the soft launch, servers are being trained, the kitchen staff is learning how to make the food properly, and therefore the service might be a little slower than normal. That's all well and good for the restaurant industry, but there are no soft launches in retail. That didn't stop this woman from trying to break into…
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