Call centers often demand employees hit a certain number of calls per day, even when that isn't the actual goal of the company. In this case, OP was working at a call center for a collection agency, whose main target was to collect debts, generating revenue for the company. OP was doing really well, but sometimes they missed the daily target, and managers would dwell on their call count, instead of taking a look at the numbers OP was generating for the company. OP found out that the company was…

This woman got an amazing opportunity, thanks to a helpful call center rep. That's certainly not a phrase you hear every day. Having to call any large business means you're going to be put on hold while the folks in a call center handle your issue. It's an odd experience — you get put on hold, sometimes you can't tell if you're talking to a robot or a human, and you often have to listen to the worst music ever made, punctuated by someone telling you “how important your call is to us.” Ugh. It c…

Malicious compliance can quickly get ugly and lead to you getting fired… if you're not careful. This employee made sure he had a long paper trail to cover his own tracks when the inevitable ‘You’re fired' meeting arrived. He made sure he had someone to point the finger at, and in this case, it was his boss, who didn't hesitate to throw him under the bus when HR got involved. The employee worked at a call center that had a ticketing system they used to escalate cases to different teams. Sometime…

This department head is unbelievably out of touch with her employees . It seems like the more money people make in their jobs, the more they forget how hard it is to live on a low salary. This Head of Department Karen really hit a nerve with the employees working under her guidance. As she gave an employee update, she managed to say some truly baffling things to the call center team. U/peacesalaamz took to the r/talesfromcallcenters subreddit to share this story of their Head of Department , wh…

Call center employees have to deal with one bazillion Karens, but this one in particular left the call operator with a huge grin. In the r/talesfromcallcenters subreddit, one brave phone operator shared this tale of stunning ignorance . Maybe if Karen reads this story now, she'll finally understand how badly she botched the math in this equation. As the OP tells it, this Karen went on vacation and ran up a lot of money in roaming fees. Say you're on a tropical island and you check Facebook – no…

There's nothing more mind-bending than discovering how intricate the inter-workings are of every little thing around us. We spend so much time focusing on our own careers and lives that we couldn't possibly take in and process everything that is going on. It's a bit of a terrifying realization; we miss and don't observe infinitely more than we actually do. Our understanding of this world that's happening all around us is incredibly limited by the scope of our perspective and learned experiences…

The employees who answer this girl's call don't even care what her motives are, she's so nice they'd give her the brand's entire stock if they could.

The call center couldn't have played it any better.

It can happen to the best of us.

Buddy got exactly what he asked for.

Pretty much an impossible scenario to navigate.

All kinds of shady behavior from the company.

He found one eventually.