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Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'

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Karen threatens to get a call center employee fired because they won't refund $1.50, but after 15 minutes of getting yelled at, the employee just hangs up on her: ‘This call is no longer productive’

Jesse Kessenheimer

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

Call-center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

Call center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

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‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

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'The customer was upset but I told them my manger said so': Boss refuses to put anything in writing, employee follows verbal orders exactly and it blows up in his face

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

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‘I'll happily take your points': Resident takes a jab at the local roofing business after getting spammed with advertising despite demanding to be on a ‘No Call List,' he settles the score by stealing their rewards points at the pump

Jesse Kessenheimer

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‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

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Call center employees protest wannabe-CEO's meeting: 'In comes the Head Karen'

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Call center worker gets back at entitled customer: '[She] got frustrated and asked to speak with ANYONE else'

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'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

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'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

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New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Jesse Kessenheimer

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Employee backs out of their promise to cover coworker's shift after she also demands they take over all of her extra tasks of the day, gets called out: ‘Coworkers should help each other’

Employee backs out of their promise to cover coworker's shift after she also demands they take over all of her extra tasks of the day, gets called out: ‘Coworkers should help each other’

Employee informs manager he has to miss work due to medical emergency, HR reframes this as a resignation: 'I never resigned!'

Employee informs manager he has to miss work due to medical emergency, HR reframes this as a resignation: 'I never resigned!'

HOA fines condo owner $500/month over noise complaints and expects them to redo their flooring, despite not having owned the condo when the original floors were installed: ‘Retaliation mixed with incompetence’

HOA fines condo owner $500/month over noise complaints and expects them to redo their flooring, despite not having owned the condo when the original floors were installed: ‘Retaliation mixed with incompetence’

Marketing agency fires employee for AI usage after they signed a contract that forbade them from using it for work tasks: ‘His work from the past two weeks, also AI‘

Marketing agency fires employee for AI usage after they signed a contract that forbade them from using it for work tasks: ‘His work from the past two weeks, also AI‘

'Telling family members I scammed them': College student refuses to transfer back from Art History to Business major, after discovering her parents paid off her student loans on the "condition" she study business, turning a “gift” into emotional leverage

'Telling family members I scammed them': College student refuses to transfer back from Art History to Business major, after discovering her parents paid off her student loans on the "condition" she study business, turning a “gift” into emotional leverage

Manager asks employee to use their personal laptop to complete their job when their 5-year-old work laptop is too slow, is shocked when they refuse: 'This is my personal computer that I spent like $2400 on'

Manager asks employee to use their personal laptop to complete their job when their 5-year-old work laptop is too slow, is shocked when they refuse: 'This is my personal computer that I spent like $2400 on'

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