call center

Call centers sound like they can be quite the soul sucking kind of establishment to work at. You regularly deal with irrational and unwarrantedly enraged customers that just refuse to recognize that there is in fact a human being on the other end of the call. And then you throw into the mix a company like the one we have in this story of malicious compliance...yikes, indeed. We're just grateful that this particular story has a happy ending for the poor employee that had to deal with a company trying to screw them over. 

Some people just dig their own holes when it comes to credit card conundrums. Seriously, every now and again the clueless credit card customer will seemingly craft a mess from a situation that otherwise would've been completely peaceful. Or, you've got that level of profound ignorance that results in a credit card customer calling to complain about "interest" that was actually a charge from Payless Shoes. 

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Oh man, buckle right on up for a feels trip. This sweet old lady never met a mean and inconsiderate call center manager's attitude with anything but patience and understanding. It's amazing how, considering what she was going through with the love of her life. Fortunately, there was a particular call center employee on hand that prioritized helping make this lady's request come true, to just shine a little bit of light on the darkness of the situation. Beautiful stuff, really. 

This customer with absolutely no chill couldn't be bothered to be helped by any woman in the company. Eventually he got his wish, but it was far from helpful. For more customer stories, here's one where a boss reality checks awful customers and one where a Karen was defeated with overwhelming kindness.

On one hand, having to call customer service, especially for a telecommunications company, can be a time wasting slog. On the other hand, some customers just call customer service for an opportunity to scream at someone. In this case, this woman would rather scream and demand a 500 MB plan rather than actually listen, so things didn't exactly end in her favor.