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Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'

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Karen threatens to get a call center employee fired because they won't refund $1.50, but after 15 minutes of getting yelled at, the employee just hangs up on her: ‘This call is no longer productive’

Jesse Kessenheimer

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

Call-center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

Call center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

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‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

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'The customer was upset but I told them my manger said so': Boss refuses to put anything in writing, employee follows verbal orders exactly and it blows up in his face

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

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‘I'll happily take your points': Resident takes a jab at the local roofing business after getting spammed with advertising despite demanding to be on a ‘No Call List,' he settles the score by stealing their rewards points at the pump

Jesse Kessenheimer

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‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

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Call center employees protest wannabe-CEO's meeting: 'In comes the Head Karen'

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Call center worker gets back at entitled customer: '[She] got frustrated and asked to speak with ANYONE else'

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'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

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'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

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New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Jesse Kessenheimer

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'I sat on my kitchen floor and cried': Overwhelmed single mother breaks down in gratitude when an anonymous neighbor leaves homemade meals and kind notes at her doorstep, after a week of dealing with sick children alone

'I sat on my kitchen floor and cried': Overwhelmed single mother breaks down in gratitude when an anonymous neighbor leaves homemade meals and kind notes at her doorstep, after a week of dealing with sick children alone

Boss fired employee but demands they continue working for commission, employee firmly refuses and files for unemployment instead: ‘Why would I go back?’

Boss fired employee but demands they continue working for commission, employee firmly refuses and files for unemployment instead: ‘Why would I go back?’

CEO reprimands employee after his 5-year-old appeared in the background during a work call, employee resigns after pressure: 'I don't feel I can work here anymore'

CEO reprimands employee after his 5-year-old appeared in the background during a work call, employee resigns after pressure: 'I don't feel I can work here anymore'

Owner wrongfully suspends top server, then regrets it when the restaurant falls apart and server refuses to come back early: 'I had the best week off of my life'

Owner wrongfully suspends top server, then regrets it when the restaurant falls apart and server refuses to come back early: 'I had the best week off of my life'

33-year-old woman quits job to become "tradwife" without informing her husband first, now he's threatening divorce: 'I don't think it makes sense for our current family situation'

33-year-old woman quits job to become "tradwife" without informing her husband first, now he's threatening divorce: 'I don't think it makes sense for our current family situation'

Overworked employee happily resigns and refuses to complete new tasks, against their employer's wishes: ‘This is not going to happen’

Overworked employee happily resigns and refuses to complete new tasks, against their employer's wishes: ‘This is not going to happen’

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