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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'

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Karen threatens to get a call center employee fired because they won't refund $1.50, but after 15 minutes of getting yelled at, the employee just hangs up on her: ‘This call is no longer productive’

Jesse Kessenheimer

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18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

Call-center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

Call center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

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‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

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'The customer was upset but I told them my manger said so': Boss refuses to put anything in writing, employee follows verbal orders exactly and it blows up in his face

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

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‘I'll happily take your points': Resident takes a jab at the local roofing business after getting spammed with advertising despite demanding to be on a ‘No Call List,' he settles the score by stealing their rewards points at the pump

Jesse Kessenheimer

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‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

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Call center employees protest wannabe-CEO's meeting: 'In comes the Head Karen'

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Call center worker gets back at entitled customer: '[She] got frustrated and asked to speak with ANYONE else'

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'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

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New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Jesse Kessenheimer

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Customer throws a tantrum then a witty call center employee shuts them up by treating them like a toddler: 'Could I talk to your mommy or daddy?'

Jesse Kessenheimer

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Worker finally resigns after a five-year promotion stall, only for the company to offer the immediate role they claimed didn’t exist: 'Your loyalty should be to yourself, not to a company that won't hesitate to string you along'

Worker finally resigns after a five-year promotion stall, only for the company to offer the immediate role they claimed didn’t exist: 'Your loyalty should be to yourself, not to a company that won't hesitate to string you along'

Overworked employee refuses to keep spending Saturdays doing unpaid fake “volunteer” projects that secretly aim at benefiting her boss’s friends and family, causing tension at work: 'These Saturdays are “optional” but everyone knows they really aren't'

Overworked employee refuses to keep spending Saturdays doing unpaid fake “volunteer” projects that secretly aim at benefiting her boss’s friends and family, causing tension at work: 'These Saturdays are “optional” but everyone knows they really aren't'

'I'm not a computer person': IT department refuses to walk incompetent employees through basic tech issues, claiming it's 2025

'I'm not a computer person': IT department refuses to walk incompetent employees through basic tech issues, claiming it's 2025

15+ Employees who quit their jobs on the spot: '[Boss] said, "If you leave I can replace you..." So I did'

15+ Employees who quit their jobs on the spot: '[Boss] said, "If you leave I can replace you..." So I did'

Boss tells employee to be grateful she has a job after reprimanding her for taking her 30-minute unpaid lunch break, forcing her to make a hard decision about the future of her employment: '[I] sent out 5 applications during my lunch break today'

Boss tells employee to be grateful she has a job after reprimanding her for taking her 30-minute unpaid lunch break, forcing her to make a hard decision about the future of her employment: '[I] sent out 5 applications during my lunch break today'

Mid-40s coworker living on parents’ expense constantly brags about money and success, making 24-year-old colleague increasingly annoyed by the nonstop ego show: ‘For some reason, he sees himself as a mentor to me, giving me advice on life’

Mid-40s coworker living on parents’ expense constantly brags about money and success, making 24-year-old colleague increasingly annoyed by the nonstop ego show: ‘For some reason, he sees himself as a mentor to me, giving me advice on life’

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