call center

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Oh man, buckle right on up for a feels trip. This sweet old lady never met a mean and inconsiderate call center manager's attitude with anything but patience and understanding. It's amazing how, considering what she was going through with the love of her life. Fortunately, there was a particular call center employee on hand that prioritized helping make this lady's request come true, to just shine a little bit of light on the darkness of the situation. Beautiful stuff, really. 

This customer with absolutely no chill couldn't be bothered to be helped by any woman in the company. Eventually he got his wish, but it was far from helpful. For more customer stories, here's one where a boss reality checks awful customers and one where a Karen was defeated with overwhelming kindness.

On one hand, having to call customer service, especially for a telecommunications company, can be a time wasting slog. On the other hand, some customers just call customer service for an opportunity to scream at someone. In this case, this woman would rather scream and demand a 500 MB plan rather than actually listen, so things didn't exactly end in her favor.