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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'

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Karen threatens to get a call center employee fired because they won't refund $1.50, but after 15 minutes of getting yelled at, the employee just hangs up on her: ‘This call is no longer productive’

Jesse Kessenheimer

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18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

Call-center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

Call center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

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‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

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'The customer was upset but I told them my manger said so': Boss refuses to put anything in writing, employee follows verbal orders exactly and it blows up in his face

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

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‘I'll happily take your points': Resident takes a jab at the local roofing business after getting spammed with advertising despite demanding to be on a ‘No Call List,' he settles the score by stealing their rewards points at the pump

Jesse Kessenheimer

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‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

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Call center employees protest wannabe-CEO's meeting: 'In comes the Head Karen'

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Call center worker gets back at entitled customer: '[She] got frustrated and asked to speak with ANYONE else'

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'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

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New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Jesse Kessenheimer

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Customer throws a tantrum then a witty call center employee shuts them up by treating them like a toddler: 'Could I talk to your mommy or daddy?'

Jesse Kessenheimer

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15+ Workers who quit on the spot: 'It was worth it to watch [the manager] stand up to the VP like that'

15+ Workers who quit on the spot: 'It was worth it to watch [the manager] stand up to the VP like that'

Colleague berates employee and falsely accuses them of workplace mismanagement, then files a formal complaint with HR: ‘She lost it’

Colleague berates employee and falsely accuses them of workplace mismanagement, then files a formal complaint with HR: ‘She lost it’

Burt-out employee trains her helpless coworker for 9 months, quits just to get away from her when she still won't stop asking questions, leaving her helpless: 'Everything I had taught her seemed to go in one ear and out the other'

Burt-out employee trains her helpless coworker for 9 months, quits just to get away from her when she still won't stop asking questions, leaving her helpless: 'Everything I had taught her seemed to go in one ear and out the other'

‘Sweetest taste of justice I ever experienced. I [will] never let any of my future employers walk all over me after that’: Employees team up to expose a heartless boss, triggering an inspection that shuts their agency down and delivers hard-earned closure

‘Sweetest taste of justice I ever experienced. I [will] never let any of my future employers walk all over me after that’: Employees team up to expose a heartless boss, triggering an inspection that shuts their agency down and delivers hard-earned closure

Employee gets fired after they leave 1-star review on the landscaper who works with the company due to their poor service: ‘My business isn't with them’

Employee gets fired after they leave 1-star review on the landscaper who works with the company due to their poor service: ‘My business isn't with them’

Worker gets laid off, told that they're "expendable," gets hired by their former employer's biggest client and watches as the former employer loses clients and even contacts them for "advice": 'Feels good knowing they made a mistake undervaluing me'

Worker gets laid off, told that they're "expendable," gets hired by their former employer's biggest client and watches as the former employer loses clients and even contacts them for "advice": 'Feels good knowing they made a mistake undervaluing me'

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