call center

Entitled Kevin gets put in his place by customer service representative: 'Sir, there comes a time in every man's life when he must [...] take full responsibility for himself'

Ben Weiss

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Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

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Call center boss demands that workers read long script for every single call, doubling customer wait time: 'The message said "no exceptions"'

Remy Millisky

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Karen threatens to get a call center employee fired because they won't refund $1.50, but after 15 minutes of getting yelled at, the employee just hangs up on her: ‘This call is no longer productive’

Jesse Kessenheimer

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18-year-old call center worker reprimanded for deviating from the script, maliciously complies to prove her point: 'You told me to stick to the script!'

Ben Weiss

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Call center manager, Janet, tells employees they can only use restroom outside of breaks if it's an emergency, so employee acts out dramatic scenes every time she needs the restroom: 'I make sure to treat it like the medical emergency she wants it to be'

Emma Saven

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‘She said I was heartless and hung up’: Entitled customer demands a refund for a ‘stolen’ package belonging to her neighbor

Lana DeGaetano

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'The customer was upset but I told them my manger said so': Boss refuses to put anything in writing, employee follows verbal orders exactly and it blows up in his face

Isabella Penn

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Boss at call center sends vague call to action, then reprimands employees for conversing about it, the whole team maliciously complies: 'If you have a problem with my direction, you come to me!'

Ben Weiss

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‘I'll happily take your points': Resident takes a jab at the local roofing business after getting spammed with advertising despite demanding to be on a ‘No Call List,' he settles the score by stealing their rewards points at the pump

Jesse Kessenheimer

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‘"I need to escalate this right now"’: Entitled customer boldly tries to return a stove he purchased 12 years ago, call center employee adamantly refuses to oblige

Lana DeGaetano

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Call center employees protest wannabe-CEO's meeting: 'In comes the Head Karen'

Remy Millisky

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Call center worker gets back at entitled customer: '[She] got frustrated and asked to speak with ANYONE else'

Remy Millisky

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'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

Remy Millisky

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'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

Remy Millisky

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'Do you take me for a fool?': Call center workers share their most memorable encounters with entitled Karen customers

Ben Weiss

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