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'I'M TRYING TO PROTECT YOU': Call center employee showcases top tier de-escalation tactics when handling Karen customers on the phone

'Employees weren't happy with their wage': Department head informs employees she'd deduct their wages if she could, demands they "be mindful"

'Employees weren't happy with their wage': Department head informs employees she'd deduct their wages if she could, demands they "be mindful"

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‘One minute more and would have been time theft, right?': Employee hangs up a work call in the middle of his own sentence to teach petty manager a lesson

‘One minute more and would have been time theft, right?': Employee hangs up a work call in the middle of his own sentence to teach petty manager a lesson

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'Even after our mistake, we had done exactly what he asked': Man demands his funds be transferred after $500k+ stock market loss, ignores advisor's warnings and loses more money

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

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'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

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‘[My supervisor] is going to have a very “fun” conversation with him’: Entitled customer demands personal phone number of auto insurance employee, gets threatened with jail time instead

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'I could get fired': Call center employee takes advantage the staff cafeteria to score cheap meals; jeopardizes the privilege for the rest of their coworkers then gets called out by strangers online

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from wife of cheater

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from infuriated wife

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'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

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'I got paid for doing absolutely nothing': Call center worker unable to do their job due to technical error enjoys a paid day at home

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'I decided to play supervisor': Call center employee pretends to be the supervisor 6x to troll client who would not stop calling and throwing a tantrum

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‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up