call center

'Mostly I just laugh and wave at the screen': Tech support employee shares ridiculous customer stories from the call center trenches

Isabella Penn

Comments

'I'M TRYING TO PROTECT YOU': Call center employee showcases top tier de-escalation tactics when handling Karen customers on the phone

Jesse Kessenheimer

Comments

'Employees weren't happy with their wage': Department head informs employees she'd deduct their wages if she could, demands they "be mindful"

Remy Millisky

Comments

‘One minute more and would have been time theft, right?': Employee hangs up a work call in the middle of his own sentence to teach petty manager a lesson

Elna McHilderson

Comments

'Even after our mistake, we had done exactly what he asked': Man demands his funds be transferred after $500k+ stock market loss, ignores advisor's warnings and loses more money

Isabella Penn

Comments

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

Remy Millisky

Comments

'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

Remy Millisky

Comments

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

Remy Millisky

Comments

‘[My supervisor] is going to have a very “fun” conversation with him’: Entitled customer demands personal phone number of auto insurance employee, gets threatened with jail time instead

Elna McHilderson

Comments

'I could get fired': Call center employee takes advantage the staff cafeteria to score cheap meals; jeopardizes the privilege for the rest of their coworkers then gets called out by strangers online

Jesse Kessenheimer

Comments

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

Remy Millisky

Comments

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from infuriated wife

Remy Millisky

Comments

'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

Remy Millisky

Comments

'I got paid for doing absolutely nothing': Call center worker unable to do their job due to technical error enjoys a paid day at home

Brad Dickson

Comments

'I decided to play supervisor': Call center employee pretends to be the supervisor 6x to troll client who would not stop calling and throwing a tantrum

Elna McHilderson

Comments

‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

Elna McHilderson

Comments