Enjoying life's little pleasures on the company dime is always more enjoyable than paying for them yourself. In fact, getting lost in the sauce over the freebies at work is a rite of passage for most employees. If your company has a weekly haul of snacks brought in every week, you'll likely be scarfing down your weight in honey roasted peanuts, while chugging the cold brew like it's water.

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while…

It must take a lot for a call center rep to call a conversation their “best call ever.” These call center workers deal with cranky customers all day long, 40 hours per week, and that's basically their entire job.

This woman told a whopper of a lie, but she wasn't expecting to be called out . Customers learn their behaviors by reinforcement. While it might seem obvious to you to be pleasant to the person on the other end of a phone call , not everyone acts that way. Some folks have been conditioned to believe that the louder and more demanding they act towards customer service reps, the faster their problem will be solved. In reality, as call center workers will tell you, this is almost never the case. M…

Working in a call center is a pretty thankless gig. Constantly dealing with less-than-kind customers who are frustrated at your company's refusal to help them with their problem with your product—which to be fair, is a known issue that the company has deemed to be too expensive to resolve. So, now you're bearing the brunt of that frustration on a daily basis because your wage for 20 years still costs far less than paying R&D to fix the issue.

Have you ever worked in a call center? If you have, you are stronger than I, good person. I salute you! That is a hard job. Sure, maybe they're sitting most of the day, but the kinds of people call center employees have to deal with phone call after phone call is just mind blowing. That takes some real patience and true inner strength. We're talking phone calls from people who are insulting your intelligence for literally no reason! The entitlement that seeps through the phone from these caller…

If you don't understand how extremely draining and annoying it is to be a customer service phone representative, then maybe it's time you take a good look in the mirror. Perhaps you're the Karen? This job requires you to sit on the phone all day long and listen to people complain, mostly entitled people demanding things they don't even pay for, and you're expected to keep your cool the entire time and be “helpful.” You think the service industry attracts super Karens, these call centers are bur…

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…

The original poster of this thread points out that working in customer service at a call center isn't quite the enjoyable gig one might imagine… But really, it's hard to imagine anyone holding the belief that working in a customer service call center is a thrilling job… rather, quite the opposite. The images that a call center evokes are synonymous with the most bland and beige of existences. Anyone who has worked in customer service is already all too familiar with how difficult people can be…

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…

Sometimes, working in a company or industry is a great way to ruin that brand or product for yourself completely… Almost always, looking behind the curtain reveals that there is no great and powerful Wizard of Oz, but rather just an old scammer defrauding their customers. The cynical and downright illegal ways in which some major companies service their customers is astounding. You might see this attitude presenting outwardly as policies designed to drown customer complaints and warranties with…

Companies that thrive on shady dealings rarely pay the price. But when a business is being sketchy and ripping off their customers, it feels pretty dang good to see it all go up in flames, watching them get exactly what they deserve. In this case, a lab technician for a scammy company gave his boss a taste of his own medicine instead of helping them pick up the pieces after their skullduggery schemes backfired.

There are a few rules you simply can't break when living with another person. Do your dishes, don't throw parties at 3AM, and you absolutely, 100% cannot eat their food out of the fridge. The refrigerator is sacred and, as a roommate, you aren't privy to every resource in the house just because you live there. It's not your mommy's house, you can't just eat whatever is in the kitchen.

Shoutout to this customer service representative for telling off Karen so beautifully.

The concept of monitoring an employee's bathroom breaks is perhaps the biggest waste of management's time.

Call centers often demand employees hit a certain number of calls per day, even when that isn't the actual goal of the company. In this case, OP was working at a call center for a collection agency, whose main target was to collect debts, generating revenue for the company. OP was doing really well, but sometimes they missed the daily target, and managers would dwell on their call count, instead of taking a look at the numbers OP was generating for the company. OP found out that the company was…