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'I'M TRYING TO PROTECT YOU': Call center employee showcases top tier de-escalation tactics when handling Karen customers on the phone

Jesse Kessenheimer

'Employees weren't happy with their wage': Department head informs employees she'd deduct their wages if she could, demands they "be mindful"

'Employees weren't happy with their wage': Department head informs employees she'd deduct their wages if she could, demands they "be mindful"

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‘One minute more and would have been time theft, right?': Employee hangs up a work call in the middle of his own sentence to teach petty manager a lesson

‘One minute more and would have been time theft, right?': Employee hangs up a work call in the middle of his own sentence to teach petty manager a lesson

Elna McHilderson

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'Even after our mistake, we had done exactly what he asked': Man demands his funds be transferred after $500k+ stock market loss, ignores advisor's warnings and loses more money

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

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'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

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‘[My supervisor] is going to have a very “fun” conversation with him’: Entitled customer demands personal phone number of auto insurance employee, gets threatened with jail time instead

Elna McHilderson

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'I could get fired': Call center employee takes advantage the staff cafeteria to score cheap meals; jeopardizes the privilege for the rest of their coworkers then gets called out by strangers online

Jesse Kessenheimer

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from wife of cheater

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from infuriated wife

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'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

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'I got paid for doing absolutely nothing': Call center worker unable to do their job due to technical error enjoys a paid day at home

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'I decided to play supervisor': Call center employee pretends to be the supervisor 6x to troll client who would not stop calling and throwing a tantrum

Elna McHilderson

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‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

Elna McHilderson

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

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Entire staff maliciously complies with the controlling manager's demands to follow exact contract hours, leaving mid-meeting at exactly 4:30, getting her fired after complaining to HR: 'She sends meeting invite for 4.30 pm, everyone rejects it'

Entire staff maliciously complies with the controlling manager's demands to follow exact contract hours, leaving mid-meeting at exactly 4:30, getting her fired after complaining to HR: 'She sends meeting invite for 4.30 pm, everyone rejects it'

Employee sends an email criticizing management to the entire company by accident, causing other coworkers to come forward and sound their complaints: ‘I'm probably getting fired tomorrow’

Employee sends an email criticizing management to the entire company by accident, causing other coworkers to come forward and sound their complaints: ‘I'm probably getting fired tomorrow’

'Have a good life': Employee quits toxic job on the spot after entitled boss texts that they're "not appreciating your attitude"

'Have a good life': Employee quits toxic job on the spot after entitled boss texts that they're "not appreciating your attitude"

'He called me back in about 3 minutes': Mechanic goes $300 over agreed repair budget and threatens to keep customer’s truck, customer refuses to pay and calls his bluff

'He called me back in about 3 minutes': Mechanic goes $300 over agreed repair budget and threatens to keep customer’s truck, customer refuses to pay and calls his bluff

'I do all the work for him to get all the credit': Employee discovers he's leaving the company after boss announces his departure at a company-wide meeting

'I do all the work for him to get all the credit': Employee discovers he's leaving the company after boss announces his departure at a company-wide meeting

Escape room employee stuck with a condescending coworker who makes shifts miserable and undercuts her confidence, documents his behavior in search for a way out: ‘I LOVE this job, but he is like a dark cloud in the work place’

Escape room employee stuck with a condescending coworker who makes shifts miserable and undercuts her confidence, documents his behavior in search for a way out: ‘I LOVE this job, but he is like a dark cloud in the work place’

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