I'll bet he let it slide and pretended his name was "Speaking." That's what I would've done. #awkward
"Yeah, I've been on the phone with this fing piece of s ass loser Mc**face for over an hour now!"
"So, like, the "AC" adapter cools the computer off, right?"
"Wow, Mom. Really?"
It's safe to say that most IT guys are power Googlers.
Thanks, HP. Good to know you're there for your customers.