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'They wouldn't listen': Employee places $6k order for equipment, receives a $500k server instead, resulting in customer service fraud investigation

'They wouldn't listen': Employee places $6k order for equipment, receives a $500k server instead, resulting in customer service fraud investigation

Did you ever get a package of something you ordered, and what you got was a different item, but a slightly better one than what you were supposed to get? If you did, what was your thought process at that moment? Did you contemplate whether or not to contact the store that sent it and let them know? or did you decide that if they made the mistake, it was theirs to pay for it? I'd like to imagine that each and every one of us has a good conscience and a bad conscience, like an angel and a demon s…
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'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

This call center worker has a really great idea for dealing with their most irritating customers . When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits'…
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'Lo and behold... they had no mail service': Community handyman digs up an entire neighborhoods' mailboxes

'Lo and behold... they had no mail service': Community handyman digs up an entire neighborhoods' mailboxes

One retiree realized he had the time and resources to make a difference in his neighborhood. As his grandkid wrote in a post to r/maliciouscompliance, “it's pretty amazing what you can get done with 8 business hours of free time.” Being retired is great in that way---you can do anything you please, including getting well acquainted with your neighbors. Next up,
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‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…
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'I hung up': Caller learns an important lesson after impolite words to service rep

We should have the expectation as a society that it's ok to deny someone service for being impolite to staff. This might actually teach people to be respectful and treat other people with common decency rather than with abject entitlement. Of course, as with anything else, there are grey areas and blurred lines and you might just end up talking to some egotistical service manager who is having a bad day. Still, professional courtesy should prevail even if they're not giving you the same. This c…
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'You put zero tip and I can see that upfront': Customer's order gets held up for hours after shopper decides to teach them a lesson about tipping

'You put zero tip and I can see that upfront': Customer's order gets held up for hours after shopper decides to teach them a lesson about tipping

One customer was ‘held responsible for their actions’ by a full-service shopper who felt it was their mission in life to teach them a lesson. What was this lesson about? Well, tipping. Look, people are awful, I get it. I was a waitress once for many, many years, where I met people from all walks of life. Some were kind, some were petty, and some were downright entitled human beings. Working in the service industry really gets your hatred for humanity going, but still, by law, you don't need to…
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‘There were dolls staring at us from the window’: Realtors share the most bizarre reasons why potential buyers decided not to buy a house

‘There were dolls staring at us from the window’: Realtors share the most bizarre reasons why potential buyers decided not to buy a house

If you are ever so fortunate to be in a position where you are able to buy a house, the house you buy must be perfect for you, or at least has to have the potential of becoming perfect. You spent so much hard-earned money on this property, you want to look at it with pride, not disappointment. That is why it is unsurprising to learn that many buyers back out of buying a house even for the smallest of reasons. That being said, there are many other times when the reasons are downright ridiculous,…
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'You said we should follow the system, and we did': Micromanager boss insists he knows better than staffers, leaving restaurant in 'chaos'

'You said we should follow the system, and we did': Micromanager boss insists he knows better than staffers, leaving restaurant in 'chaos'

Customers only knew that their food was delayed , but this kitchen worker shared what happened behind the scenes. Professional chefs have a job like no other. There's a strict hierarchy, and a lot of shouting happening, but there's a sense of comradery as well. At many restaurants, each chef tends to one type of food or one area. When all goes smoothly, it ensures that customers get the food they ordered fast. And the longer the team of chefs works together, the better their workflow becomes. T…
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'She tried to get her money back': Woman buys a laptop to use solely on vacation, then attempts to get a full refund when she arrives home

'She tried to get her money back': Woman buys a laptop to use solely on vacation, then attempts to get a full refund when she arrives home

If you've ever sold something online, you know that the customers aren't ideal. They text you, 'Is this available?', only to ghost you when you answer in the affirmative. Or they promise to pick it up, set up a date and a time, and then never show up. Or they actually show up with half the money and give you a sob story on why you should give them the item for free. Yes, I'm speaking from experience. One man decided to sell an old laptop he had back from his University days, posting it online,…
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'Well at least he pays his bill': Karen customer throws tantrum at employee over cell phone disconnection after not paying her bill

Is it ever acceptable for a customer to exhibit entitled behavior, also known as "Karen" behavior? You can argue different ways on this one, but in this story, the customer's behavior was unwarranted. When you pay for a service, such as electricity, Wi-Fi, dry cleaning, or any other service for that matter, you are obligated to pay in return. If you stop paying the company, you cannot expect them to continue catering to your needs, which is what the entitled customer in this story believes.
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'Fine, do your job then': HR puts a stop to employee's office tradition of bringing in bagels from family-owned business due to ‘HR policy’

'Fine, do your job then': HR puts a stop to employee's office tradition of bringing in bagels from family-owned business due to ‘HR policy’

HR is infamous for its strange and often frustratingly rigid ways. Their job is to serve the company, which is fair, as that's what they're getting paid to do. On the other hand, they can overlook employee's complaints in the process, or enforce petty rules that nobody really cares about. For instance, what's wrong with an employee giving their coworkers bagels? Apparently, this HR lady did not appreciate being 'one-upped', although it's hard to understand how exactly she felt inferior in the s…
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'Ok then, I won't talk back': Fast food manager scolds new employee for 'lazing around,' gets upset when another employee calls her out

'Ok then, I won't talk back': Fast food manager scolds new employee for 'lazing around,' gets upset when another employee calls her out

This fast food worker could've avoided trouble, but instead, they decided to stick up for a teammate . Working in fast food means knowing exactly when you'll be busy during your shift. If you clock in at 11 AM, you can bet that the lunch rush will be starting within the hour. Some places plan for this, and add in additional staff members to help with the rush. Another popular strategy is bringing in the newest members of the team to work during the mealtime crunch. Apparently they think that le…
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Entitled Costco Kevin cuts the line, gets booted to the back: 'When your enemy is making a mistake, let them'

Entitled Costco Kevin cuts the line, gets booted to the back: 'When your enemy is making a mistake, let them'

There is nothing like watching a line-cutter get some much-deserved karma. As much as we'd like this kind of circumstance to be a regular occurrence, the reality is that these moments of justified comeuppance are few and far between. So when these rare but special moments do arise, we have to embrace them wholeheartedly and remember the feeling of warmth that we feel when entitled people feel the wrath of karma rearing its head. This thread was posted to Reddit's r/MaliciousCompliance subreddit…
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'Best $60 I ever made': Steak-eating diners get caught in torrential downpour after refusing to dine indoors

'Best $60 I ever made': Steak-eating diners get caught in torrential downpour after refusing to dine indoors

These diners bet against Mother Nature and lost badly. That's what happens when you think you know better than everyone around you! The weather is not something any of us can control. If we could, we'd happily stop hurricanes and tornados in their tracks. But of course, human beings can't stop hundreds of thousands of raindrops or snowflakes from falling to Earth. It's halfway through the 2020s, if we could have this technology, someone would've invented it by now. No, all we have for now is um…
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'Not my problem, now leave': Retail manager puts Karen in her place when she blames him for her cancelled and unpaid cell service

At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there. Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, ab…
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Entitled Karen demands delivery driver shovel her snow-laden driveway: 'I left her a message in the snow'

While all customer service is tough due to the challenging task of dealing with the unpredictable members of the public, delivery drivers have it particularly rough, owing to the fact that they have to consistently interact with these same people whose absurd entitlement is amplified by the proximity of their homes. If you thought that Karen was a doozy to deal with at the customer service desk at Home Depot, just wait until you see how she treats the poor bloke who has to deliver something rig…
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