Somewhere a man in a blue floral cape is tripping a jaywalker.
~Office Lackey Jack
Dishonest reviews that try to stain the reputation of perfectly good establishments with hard working employees just trying to earn an honest living, are a poison to the world. Fortunately, owners will step in and address these dishonest reviews with all the cold hard logic and facts that they have at their disposal. This particular scenario involves a nightmare of a dinner party that made a mess of everything around them, and then had the inconceivable audacity to leave a bad review, after the pub did everything they could to accommodate the year's most senseless customers.
Check out another case of a customer leaving a dishonest review, and then getting shut down.
Honestly this whole party sounds like an absolute nightmare to serve. They were loud, rude, horribly messy, and terrible liars. It's not uncommon for a Karen to lie to a restaurant owner's face, causing some revenge to unfold. When bad customers try to strike back in the reviews section, they don't realize that some owners have all the time in the world to respond.