Jobs in customer service are never simple. Yet the task is made even harder when a client is trying to take advantage of you in order to earn a fast profit. An employee of customer service recounts his frustrations in the story below. The original poster (OP) has a long history of employment in the hospitality sector. Therefore, he acquired the ability to interact with an extensive selection of people. But after a particularly entitled customer sought a free supper for the third time in a row,…

The owners of this restaurant couldn't handle the truth! At this establishment, management was trying to figure out how to make their store “more professional and turn some things around.” That's an admirable goal: wanting to make a restaurant a better place for both staffers and customers alike is sure to benefit a business. However, some restaurant owners don't want to take the obvious (and free!) option to figure out what should change. They could ask their hardworking employees and managers…

Walk a mile in these non-slip shoes

“For anyone out there that thinks [working in a casino] would be a great job, well, I can tell you right now it's not as glamorous as it seems—especially when you are working in the kitchen.”

“I was asked for a tip at the SELF CHECKOUT at a self service frozen yogurt place. Who gets the tip? Me???”

"If you are the two girls that tried walking out on your hundred dollar tab yesterday, I hope you stub your toe on every piece of furniture you walk by."

“It’s very fun and I’m not gonna stop lol.”

Rule number one: Never come between someone and their pizza order.

Some people have a tendency of taking really low stakes situations way too far, making things that have no business being stressful very stressful indeed. When you work in customer service these situations will usually present themselves in the form of people making audacious demands and being impolite for no reason—sometimes even having meltdowns in the lobby of your restaurant or store. All that being said… Burritos are a serious business, so it's no surprise that people take situations like…

When it comes to the workforce, one thing you will never get promoted out of no matter how high up the ladder you climb is the constant inner battle between being petty or professional.

Nothing like having to work the job of 2 other people, amiright??

Coffee mugs rattle, silverware clinks, and the grill is sizzling. You weave your way through the packed tables, refilling customers' water and delivering steaming hot plates piled with burgers and fries. Ten years in the biz, and you've got this dance down to a T. Your muscle memory serves you well as the crowd thickens. You juggle orders, argue with the kitchen, and wish your coworkers cared about their tips as much as you do. Why does it seem like you're doing everything alone? By closing tim…

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…

A bunch of waiters and chefs revealed the funniest things they’ve ever heard in the workplace. While working in a restaurant’s back of house (BOH), employees quickly gain a playful rapport with each other.

Trying to beat that eepy feeling at work should count as overtime.

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…