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tech support

lady buys wired mouse and gets angry at tech support when it isn't wireless

Lady Buys Wired Mouse, Is Angry It Isn't Wireless

It takes all kinds.
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Professor wants Chrome installed on their computer, gets Chrome installed, still asks for Chrome.

IT Guy Assumes Professor Understands Technology, Professor Proves Otherwise

Come on, Prof.
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A knowledgable boss is underestimated and proceeds to win tech support. | r/talesfromtechsupport u/syninthecity 17h sometimes need stroke 1 2 4 1 3 1 1 day my boss won Tech Support. Medium mostly lurk, but this..this boys, girls and enbie friends this story had be told. Some minor context do software support thing 's used by essentially everyone may go call with mom and pop running everything on an underpowered ancient SBS 11 multinational running ten thousand server instances their own cloud

Knowledgable Boss Is Underestimated, Proceeds To Win Tech Support

Some bosses are actually pretty good at their jobs.
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A regional director doesn't understand how a computer reboot works, so IT enlightens them. | r/talesfromtechsupport Join u/Oricu 1y shut computer down every single night Long Whenever user puts ticket about their computer being slow first thing do is check uptime. Nine times out ten, there's system uptime (on Windows 7 at well over 40 days and reboot clears up all their problems. Occasionally user argues about this and today one those days.

Regional Director Doesn't Understand Computer Reboot, IT Patiently Enlightens Them

The patience of an actual saint.
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Company insists on server not being fixed, so a massive fallout ensues. | r/talesfromtechsupport Join u/MorpheusJay 1d 3 3 S 7 1 8 1 Don't want fix servers? Fine. Long First time posting this sub. Cross-posting because told might enjoy this. Background some time around 2000 worked major finance/brokerage company department.

Company Insists On Server Not Being Fixed, Massive Fallout Ensues

It was bound to shake out like this.
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Multiple senior network engineers are unable to resolve CEO's easily fixable tech issue. | Rule Zero Long 's an average post-holiday weekday afternoon at my work, which means am mostly hanging out, answering various questions our first line contact, clarifying department rules and updating procedures am also checking up on various ancient work orders gathering dust our queue, usually lack customer or management response, and indiscriminately nuking ones can close due lack customer response while

Senior Network Engineers Fail To Follow Rule Zero, Company Wastes Thousands Of Dollars

Rule number zero, or don't trust the customer.
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Man insists that he knows IT better than the actual IT, and then learns otherwise. | r/talesfromtechsupport u/airzonesama Am Not Good With Comp know better than Epic r/ALL So few years back working manufacturing company as manager. Like many industries had number machines with embedded computer systems sake convenience called these "production machines because they produce stuff. By and large, these PC's are just normal desktop PC's have bunch data acquisition cards them connected PLC

Man Insists He Knows IT Better Than IT, Learns Otherwise

Had to get humbled at some point.
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Customer changes their phone password, and then thinks that their phone's dead. | r/talesfromtechsupport u/E_n_z_z_o changed my password and my phone died did do Short work Technical Support call center major smart phone manufacturer and received following call last night. C Customer H Customer's Husband M 3D M: thank calling major phone manufacturer, my name is OP can help ?

Customer Changes Phone Password, Thinks Phone's Dead, Asks For Manager

Some people are truly lost.
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A collection of times that tech support people faced unimaginably dumb situations. | My nana said her laptop hasn't charged over month, and looked see problem saw she had plugged an iPhone 4 charger into SD card slot. | bent computer that got kicked in

Times Tech Support Faced Waking Nightmares

The files are "in" the computer.
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A computer user calls tech support because they don't understand how tabs work | r/talesfromtechsupport u/Gsmith2885 User states can only open 1 program at time my browser Short work large multinational call center as level 1 tech support. At peak times have between 20 30 thousand employees connected our network. Our users use various applications many which run browser. Some programs require Chrome some require Internet Explorer been doing this long enough have pretty good

Computer User Calls Tech Support, Doesn't Understand How Tabs Work

Oh, to be in tech support.
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Tech support responds to broken mouse but computer is off | r/talesfromtechsupport Posted by u/Vetusexternus 2@2 3 21 hours ago My mouse is broken Medium This is years ago but is still favorite used work west coast branch an east coast company only tech support my office and started work at 9 east coast tech support handled tickets my office came 5 9 am. Our business based around bunch complex databases and every single employee did their job on computer.

Employee Is Stalled for 4 Hours Over "Broken Mouse"

Holy moly.
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Boss demands new password and employee makes it impossible to type | r/MaliciousCompliance Posted by u/foobar754 17 hours ago Just change password and write down Sure thing. oc s Back working at small company company didn't really have ton support staff so take break various programming tasks doing and would help out manager support team completely unqualified and basically got job because he also head sales and customer facing team

Lazy Boss Demands Password Change, Gets Incomprehensible Password

Be specific.
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customer realizes they've been scammed 6 years later | u/kingsooraj 7 hours ago TIFU by realising got scammed 6 years ago M So this happened 6 years ago. My laptop with 8 GB RAM stopped working so showed repair guy. He took laptop, repaired and returned after 2 days laptop started working again and really happy. However speed felt slower than before. Previously could open multiple chrom tabs and still be able play games while they were open but now would drop lot frames and my laptop would start

Customer Realizes They Were Scammed 6 Years Later

Better late than never?
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Tech Support calls Karen's bluff and deletes her account | r/talesfromtechsupport Posted by u/goatwomble 18 days ago O 3 3 3 DELETE MY ACCOUNT *NOW Medium This story took place about 6 years ago, and my second week into new job with web hosting company taken call customer call her Karen about some problem with hosting service she had with us took look and determined whilst there an issue fault lay with her CMS and wasn't anything would fix.

Tech Support Calls Karen's Bluff, Deletes Her Website

Ask and you shall receive.
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Funny work story of tech support guy asked to stay busy | r/MaliciousCompliance Posted by u/kc1328 4 days ago Cant be visibly doing nothing affects employees morale. No problem. oc M My buddy and were hired be glorified help desk, support, hand holders special project. Senior management at large corporation had their laptops upgraded including new software they had never used and major upgrades software they had previously used are talking maybe 20 people spread across 3 buildings downtown, all

Admin Tells IT Guy to Look Busy So He Runs Errands

That's being busy, right?
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Computer and tech support fails | samsung smartphone with a nail stuck inside the headphones jack | computer electrical circuit board covered in bright pink goo slime

Nightmarish Moments of Tech Support Gore

Have you tried turning it off and on again?
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