FAIL Blog
Advertisement

talesfromretail

customer support customer service workplace-stories talesfromretail server retail waiter karen-customer customers waiting karen-customers april fools customer talesfromyourserver food service service tales-from-retail tales from your server service industry - 25279749

Restaurant boss says all leave requests will be denied going forward, staff asks him if he's making an April Fool's joke: 'He was not'

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…
View List
'I don't think you understand': Customer breaks into unopened store to shop for camping supplies

'I don't think you understand': Customer breaks into unopened store to shop for camping supplies

A customer was a bit too eager to shop at a new store in town. At some restaurants that are brand new, a “soft launch” will take place for the first few weeks they're open. During the soft launch, servers are being trained, the kitchen staff is learning how to make the food properly, and therefore the service might be a little slower than normal. That's all well and good for the restaurant industry, but there are no soft launches in retail. That didn't stop this woman from trying to break into…
View List
Advertisement
'In your dreams...': Queue jumper waits 3 times as long for assistance after demanding store manager grant him VIP access

'In your dreams...': Queue jumper waits 3 times as long for assistance after demanding store manager grant him VIP access

Serving customers is not always an easy task. However, you don't have to work in customer service to profit from the advantages that come with the position. For example, in the story that follows, the Original Poster (OP) talks about his experience with a demanding client who won't wait his turn to be serviced. OP works as a security guard at a well-known phone company in Dublin City Center. The Original Poster (OP) sets the scene by claiming that most staff members are reluctant to offer their…
View List
jobs job work customer service talesfromretail idontworkherelady retail retail worker karen-customer tales-from-retail - 2386951

'I don't work here': Guy gets accused of slacking at a job that isn't even his and accosted by another customer

Retail is brutal for a number of reasons, but one of the worst is the fact that you get absolutely no respect from the public whom you're servicing. This is clearly evidenced by the audacity and sheer entitlement they feel in being able to bark orders at you and admonish you for “slacking” as if they're your boss. The thing is, when they're at their own job, they probably browse Reddit and spend ample time gossiping with their own coworkers but for some reason, these sorts of customers seem to…
View Article
customer support customer service karens workplace-stories talesfromretail entitled parents job retail karen-customer work customers karen-customers customer karens in the wild workplace entitled tales-from-retail karen entitled people - 24475909

'Not my problem, now leave': Retail manager puts Karen in her place when she blames him for her cancelled and unpaid cell service

At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there. Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, ab…
View List
Advertisement
customer support customer service supermarket workplace-stories talesfromretail idontworkherelady retail karen-customer customers karen-customers tales-from-retail - 23971845

Karen chases customer out of store, employees lock her out with her stuff still inside: 'They just closed and locked the doors'

If there's one person you don't want to mess with, it's an EMT who has just finished their shift… EMTs are some of the hardest working individuals with a job that necessitates sleep deprivation, self-sacrifice, and trauma that reaches far, far above their pay grade. Even a shift for them that is “not bad” would be enough to send the rest of us looking for another line of work. While they're some of the nicest people, every EMT I've ever known personally gets through their job by being partially…
View List
'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

Two basic rules are taught to us when we work in customer service. First of all, we should never presume that consumers will read the small print at the bottom of our signage. The second universal guideline is to never, ever concede that you are correct and the client is mistaken. The story below is an account of a frustrated arts and crafts store manager. OP has been managing the store for a while, and quite frankly, presumably has encountered an endless amount of difficult customers. However,…
View List
customer support customer service workplace-stories talesfromretail idontworkherelady retail karen-customer customers karen-customers tales-from-retail - 23972101

Karen tells shopper they're dressed too casually for a job that isn't even theirs: 'I'm not at my job right now'

It's kinda sorta hard to dress too casually for a job you don't have. For one thing, it's not your job, and, for another—well, it's not your job. As long as you're wearing a shirt and shoes, you can pretty much go anywhere you'd like… Although those signs usually fail to mention any requirement for pants, so that one's up to you.
View List
Advertisement
customer support customer service workplace-stories talesfromretail retail karen-customer customers karen-customers tales-from-retail - 23969285

Off duty retail worker plays along when Karen mistakes him for an employee: 'Stop harassing other shoppers'

Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a “servant" and beneath t…
View List
customer support customer service talesfromretail petty-revenge-reddit retail revenge customers revenge-stories petty revenge tales-from-retail revenge-stories-reddit - 23755525

'She avoided eye contact with me': Customer gets back at presumptive sales associate for judging them based on appearance

We're silently judging each other all the time. Like it or not, it's a part of being human. Most of the time, these are calculated judgments, and they're made for good reason in order to avoid conflict and preemptively determine whether or not it is a good idea to broach particular topics of conversation with the person you're talking to—like deciding whether or not a political conversation is appropriate at your family's Christmas gathering. Even the most tolerant saint-like individuals among…
View List
‘She expected us to chase him’: Karen leaves her purse outside a store, then blames entire staff inside when it's taken

‘She expected us to chase him’: Karen leaves her purse outside a store, then blames entire staff inside when it's taken

Do people just leave their valuable belongings at random places hoping no one will take them, or is it just this one Karen? When I worked in retail, I had a few regular customers who would occasionally ask me to put some shopping bags behind the counter while they went to get their car. Some even asked me to keep an eye on their kids while they ran to a different shop or took a phone call outside. Either way, I am no stranger to weird requests from customers. But I have to say that when I read…
View List
Advertisement
karens games talesfromretail holiday season grandkaren retail demanding video game holiday karens in the wild entitled grandparents video games tales-from-retail karen story wii karen holidays entitled people - 23376901

'Then came the Karens': Video game store offers too-good-to-be-true offer on gaming console, store floods with confused customers

“I immediately wanted to call in sick,” this video game store employee wrote. What made them feel so ill? An advertisement! For those who have spent time in the trenches of retail work around the holidays, you know exactly how this person feels. No matter how much you enjoy your retail job during the year, when the holiday season comes around, customers begin to act feral.
View List
workplace discussion employment issues antiwork workplace-stories talesfromretail jobs employment-discussion job retail work workplace Horrible Bosses tales-from-retail employment service industry in the workplace - 22839813

'They sent me home due to low workload': Manager forces workers to use PTO after sending them home early

Certain organizations, especially within certain industries, love to save on labor, and one of the ways they do this is by sending workers home from a scheduled shift when things are quiet to try and keep from being overstaffed. Of course, predictably, as soon as the manager has sent someone home, you'll end up with the biggest rush of customers you've ever experienced, ensuring that the rest of the day is going to be a living nightmare—and no one will be getting any breaks.
View List
customer support customer service karens workplace-stories talesfromretail entitled parents idontworkherelady retail karen-customer customers karen-customers karens in the wild entitled tales-from-retail karen entitled people - 22817285

'The cops were called': Karen arrested for accosting customers she mistook for employees, who play along to send her over the edge

Supermarkets are already a relatively overwhelming experience for most of us, akin to navigating a labyrinth that's been starkly lit by harsh-white fluorescent lighting while a string of the most infuriatingly mundane acoustic covers of songs that were popular ten years ago play omnipresently throughout.
View List
Advertisement
customer support customer service karens talesfromretail entitled parents retail retail worker karen-customer customers karens in the wild entitled tales-from-retail karen entitled people - 22895877

'She was the most delusional customer I ever had': Karen tries to return costume the day after halloween, five years after she bought it

Typically, purchasing something means that you intend to keep that thing for the duration of its life or until you pass it on. This directly contrasts with renting something, where you lease it for a set period of time for a fee with the expectation that you will be returning that thing by the end of the period you have paid for it. Both arrangements have their advantages, by owning something it's yours and you can do whatever you want with it, but this usually requires a much higher buy-in cos…
View List
playstation talesfromretail console wars retail gaming gamers online gaming pc gaming xbox video games wii nintendo - 22700293

'I got written up for preferring Playstation over Nintendo': Retail associate gets reported and reprimanded for recommending wrong console to kid

The 00s “console wars” were absolutely nuts, looking back… with fervent fanboys rabidly backing the corporation that they had elected to give their disposable income to as if they had a personal stake in the success of the company. Forums were filled with arguments over which console was better, and what features or exclusive games were offered that made the console of their backing. Love it or hate it (and I'm sure even today, this statement will spark controversy) the Wii was a clear winner.…
View List
1 2 3
Advertisement

Hot Today

Advertisement