tales from tech support

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Boss demands IT engineer write "more words" on ticket resolutions, they begin writing a novel hidden in the reports: 'You're averaging well over a 1000 characters per ticket, keep it up!'

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Woman tells roommate she's going to charge him for any future IT help due to his "learned incompetence": '[He] just sits there and wait[s] for someone else to fix it'

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Coworker complains about tech support worker getting credit for their unfinished jobs, forced to finish them himself: 'So now, he’s doing twice, sometimes 3 times the work, all because he wanted full credit for partial results'

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Employee denied raise and told they're replaceable after becoming sole engineer on a project, costs the company big when they quit: '$500,000 and two years of productivity over a $40,000/yr raise'

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Developer embarrasses new boss and gets foolish "no overtime" policy overturned by adhering strictly to it: 'Well, it's 4:30. That's my 8 hours. I'll see you tomorrow'

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Software giant fires last developer capable of servicing $25M contract in short-sighted cost-cutting measure, he successfully negotiates $1M/yr consulting fees:'Never fire the last legacy knowledge guy...'

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HR refuses to give developer raise by downplaying their work, forced to eat their words when their software stops working

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Major client foolishly insists tech support delete all data, tech support refuses to comply saving the client's business: 'Their entire company basically shut down for an afternoon'

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Lead programmer insists there's something wrong with their computer to system admin, ends up being their own code: 'I tried not to laugh, but I just couldn't hold it in'

‘Guess I’ll delete everything': Employee retires and deletes all of client's files, company doesn't have a backup

‘Guess I’ll delete everything': Employee retires and deletes all of client's files, company doesn't have a backup

'You should have paid us on time': Boss sends IT employees to recover all their tech equipment from a company that failed to pay their dues

'You should have paid us on time': Boss sends IT employees to recover all their tech equipment from a company that failed to pay their dues

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‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

‘Dude, the printer is toast, just order a new one’: Tech employee reports printer that went up in smoke to IT contractor who strictly follows company script, refusing to order a new one

‘Dude, the printer is toast, just order a new one’: Tech employee reports printer that went up in smoke to IT contractor who strictly follows company script, refusing to order a new one

'You did what?': Employee breaks laptop on purpose after IT team refuses her request for new equipment, company ends up changing their entire policy

'You did what?': Employee breaks laptop on purpose after IT team refuses her request for new equipment, company ends up changing their entire policy

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'This was how they thanked me': IT employee saves company from fines amounting to millions, they reward him with a $20 voucher

'This was how they thanked me': IT employee saves company from fines amounting to millions, they reward him with a $20 voucher

‘You can’t delete my emails': IT employee informs coworkers he cannot retrieve old emails due to company's mail retention policy, they turn to upper management

‘You can’t delete my emails': IT employee informs coworkers he cannot retrieve old emails due to company's mail retention policy, they turn to upper management

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Boss hires inadequate daughter to replace top employee, employee refuses to train daughter and quits job instead: ‘She's not fit for the job’

Boss hires inadequate daughter to replace top employee, employee refuses to train daughter and quits job instead: ‘She's not fit for the job’

Employee discovers that IT is monitoring his every move via his work phone, confronts boss immediately: 'They're trying to listen and track everything we're doing'

Employee discovers that IT is monitoring his every move via his work phone, confronts boss immediately: 'They're trying to listen and track everything we're doing'

UPDATE: 'The store... treated me like I was not a potential client': Furniture store customer gets unfairly judged by employees, contacts manager to share their experience

UPDATE: 'The store... treated me like I was not a potential client': Furniture store customer gets unfairly judged by employees, contacts manager to share their experience

Stepdad forces kids to pay rent and bills while living under his roof, stepkid does to same to him years later after stepdad loses his house: ‘Now he lives under my rules’

Stepdad forces kids to pay rent and bills while living under his roof, stepkid does to same to him years later after stepdad loses his house: ‘Now he lives under my rules’

26-year-old Master's graduate in her first job reports her 27-year-old coworker to HR for not doing her job for her: 'I felt that she was creating an overly hostile work environment that was affecting my productivity'

26-year-old Master's graduate in her first job reports her 27-year-old coworker to HR for not doing her job for her: 'I felt that she was creating an overly hostile work environment that was affecting my productivity'

Company forced to pay $6000 to fix tech issue after boss demands sole IT employee deletes his account on his last day at the job: ‘You asked me to do this’

Company forced to pay $6000 to fix tech issue after boss demands sole IT employee deletes his account on his last day at the job: ‘You asked me to do this’

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