What does management expect when they don't have the backs of their employees?

If you have ever worked in the service industry, then you have definitely met lots of people who could use this training service...

"The joy as I said, 'No thanks, I'm the manager and I will never book you again.'"

Hotel receptionist: 1, Karen: 0

If they shenan once, you know they're gonna shenanigan.

Well, that's one way to get the job done!

You better be a good hotel guest, or else all the hotels in the neighborhood will gossip about you.

Looks like they'll be receiving 600+ texts a day about the beautiful King County, Washington.

If you want to pull off a scam then you need to have charm—Karens simply do not have that.

'When Inspector came by, I told him, "I'm your guy!" Handed him a master key and lots of rooms and their issues and said, "Run wild." '

"They were, of course, unable to find adequate replacement..."

Nobody is safe from a Karen at a fast-food drive-thru window...

"What is wrong with people? You are in my space, where I am in control, and you want to escalate knowing full well you were wrong..."

These fast-food workers made some split-second decisions about the food they were making, and their customers had no idea. Up next, this HOA board member made a startling decision without telling any homeowners, writing, “The pool is closed… what you may not know is the reason.”

Immature and entitled seem to go hand-in-hand.

Every restaurant worker has at least one customer interaction that they'll never be able to get out of their head. Some are positive interactions, like having a regular who overtips, or a customer who goes out of their way to tell their manager how helpful the employee was. These positive interactions are always welcome, because many customers treat service workers like they're beneath them. Working as a server is just a job, but some customers treat these workers as if they're second-class cit…