This person didn't mince words when describing their “worst job I've ever worked.” It's a common sentiment among call center workers: people seem to either adore the job and stay for years, or loathe it and leave ASAP. Some people don't mind the grueling work of dealing with upset individuals who need their problems solved yesterday. These workers have patience and the ability to stay calm under pressure. This person found that it was hard to fake sympathy for people who were extremely upset, s…

This customer decided to throw a huge fit at the exact the wrong time. Not that there's a right time for a customer to throw a fit… Unless you're a literal toddler or baby, no one is going to care about your hissy fit. You've got to “use your words,” as they say to children. When you're an adult, you're expected to act like one, yet so many adults just have total meltdowns when they're faced with issues that require them to talk to customer service reps. Customer service reps should get a lot o…

Accidentally calling emergency services is basically a rite of passage for toddlers. It seems like almost everyone has a story about the time they or their sibling grabbed their parent's phone and managed to call 911. It doesn't take much effort to accidentally hit that emergency button. Instead of watching a YouTube video on Dad's phone or playing games on Mom's iPad, that toddler has magically discovered that they called an emergency helpline. They're delighted to have a new friend to talk to…

In decades past, getting constant phone calls was a real nuisance. I mean, it's still kind of an issue today, but at least now our iPhones tell us who's calling and if there's a likelihood the call is spammy. We now know exactly who's calling us, and the newest feature is that you can read a transcription of the voicemail someone is leaving you in real time! This is very cool and useful tech, and it would've dazzled people in the 1990s who were used to getting bombarded with phone calls . These…

One worker was accustomed to working 8 days on, then having 6 days off. That sounds like a pretty sweet gig if you can get it! By the 8th day of work, you must be very ready for a break, but you could plan all sorts of fun activities during those 6 days off in a row. This person, u/WyoPeeps, was actually trying to go “off grid” during one of their 6-day breaks. But their boss was continually interrupting them. When that happens, it makes you feel like you've sold your soul to the company. How c…

At this person's job, they were expected to make at least 120 calls per day. They're used to making more phone calls in a single day than I've made in my whole life. Despite all that hard work, their boss doesn't seem to appreciate how difficult it is to generate revenue off of them. At this person's job, they were expected to contact people who had debts , and try to get that person to pay them off. As you might imagine, the people who will answer a debt collector's call are usually the people…

This call center worker is fed up. You can just tell that they've absolutely had enough of their job by the way they're talking to customers. Although this story doesn't come from the r/AmItheA****** subreddit, people on the interwebs had some strong opinions about this story. U/tharealmouse shared a tale that happened while they were working at a call center and had to deal with an impolite customer. Why was that customer not being polite? She didn't want to talk to someone on the phone (under…

Why do new managers always feel like they have something to prove?

Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You can start each morning with a hotel breakfast, then spend your days with your toes in the sand while the kids build sandcastles. After spending t…

One dude was the worst kind of friend you could have. Let's call him Ken. See, Ken had a friend by the name of… let's say, Scott. Ken and Scott were buddies, and when Ken got himself into a tight spot at the ripe age of 28, Scott let him sleep at his place (for free), bought him groceries, and even took care of his cat. All of which he really didn't have to do. Ken didn't work, didn't want to look for a job, and one day, disappeared, leaving his cat with Scott, who didn't particularly want his…

People are always trying to get discounts. Wait, let me rephrase… Entitled people are always trying to get discounts. People who are bored, miserable, and like to play the underdog. Look, I don't see anything wrong with a discount, but I do see something wrong with the way folk tend to go about it. Instead of asking nicely, or speaking in a polite tone, they'll yell their heads off, be rude and condescending, and generally make the person on the other end feel awful. That's what this customer d…

This call center worker has a really great idea for dealing with their most irritating customers . When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits'…

Sometimes you punch in a number on your phone to call someone, and a total stranger ends up on the other line. You called the wrong number, no big deal. Then you do it again, and again… and again. Until the person on the other side is wondering why it's so hard to call the RIGHT number. It's a fair question. This woman was contacted via text 5 times over the span of a year and a half, and it was always the same person inquiring about the same thing… A horse. The woman, OP, had no idea what they…

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while…

The relief of taking two whole weeks off, after working 100 hour weeks , must be incredible. Humans aren't designed to work that much. Yet there are numerous career fields that require 16-hour days and working straight through the weekends. Doctors, nurses, and lawyers are among the groups of employees who tirelessly devote themselves to their jobs. But running on caffeine and energy bars isn't enough to keep a person going in the long run. This person shared their own story of when they worked…

Imagine your coworker had the audacity to call you their assistant, even though they were far from being your direct supervisor and handing you out instructions. Seeing such a person on a day-to-day basis might be unbearable, but if you are working remotely, maybe you would not care as much. After all, if all you have is a voice on the other end of the line, things feel a lot less personal. One office Karen really liked making it all about herself. Constantly interfering with other people's job…