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'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

This call center worker is fed up. You can just tell that they've absolutely had enough of their job by the way they're talking to customers. Although this story doesn't come from the r/AmItheA****** subreddit, people on the interwebs had some strong opinions about this story. U/tharealmouse shared a tale that happened while they were working at a call center and had to deal with an impolite customer. Why was that customer not being polite? She didn't want to talk to someone on the phone (under…
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manager managers work workplace workforce employee employees worker workers call center health healthcare company business productivity goals reddit  quitmanager managers work workplace workforce employee employees worker workers call center health healthcare company business productivity goals reddit  quit

New manager ‘quits’ after forcing impossible productivity goals at a call center which ultimately implodes workflow: ‘Customers were NOT happy’

Why do new managers always feel like they have something to prove?
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'I tried to warn someone... they never listen': Beach town tourist refuses to pay hotel bill, calls front desk to gloat

'I tried to warn someone... they never listen': Beach town tourist refuses to pay hotel bill, calls front desk to gloat

Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You can start each morning with a hotel breakfast, then spend your days with your toes in the sand while the kids build sandcastles. After spending t…
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'You can't do this': Irresponsible dude abandons cat with friend, then refuses to answer calls for 3 months or pay for cat's vet visit

'You can't do this': Irresponsible dude abandons cat with friend, then refuses to answer calls for 3 months or pay for cat's vet visit

One dude was the worst kind of friend you could have. Let's call him Ken. See, Ken had a friend by the name of… let's say, Scott. Ken and Scott were buddies, and when Ken got himself into a tight spot at the ripe age of 28, Scott let him sleep at his place (for free), bought him groceries, and even took care of his cat. All of which he really didn't have to do. Ken didn't work, didn't want to look for a job, and one day, disappeared, leaving his cat with Scott, who didn't particularly want his…
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‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

People are always trying to get discounts. Wait, let me rephrase… Entitled people are always trying to get discounts. People who are bored, miserable, and like to play the underdog. Look, I don't see anything wrong with a discount, but I do see something wrong with the way folk tend to go about it. Instead of asking nicely, or speaking in a polite tone, they'll yell their heads off, be rude and condescending, and generally make the person on the other end feel awful. That's what this customer d…
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'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

This call center worker has a really great idea for dealing with their most irritating customers . When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits'…
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‘You could have programmed the correct number, but you didn’t': Woman gets back at person who fails to program correct number into phone while inquiring about horse

‘You could have programmed the correct number, but you didn’t': Woman gets back at person who fails to program correct number into phone while inquiring about horse

Sometimes you punch in a number on your phone to call someone, and a total stranger ends up on the other line. You called the wrong number, no big deal. Then you do it again, and again… and again. Until the person on the other side is wondering why it's so hard to call the RIGHT number. It's a fair question. This woman was contacted via text 5 times over the span of a year and a half, and it was always the same person inquiring about the same thing… A horse. The woman, OP, had no idea what they…
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'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while…
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'Have fun running the place without me': Coffee shop owner tells manager working 100 hours per week to take time off, manager blocks all work numbers and lets the business fall apart while they're gone

'Have fun running the place without me': Coffee shop owner tells manager working 100 hours per week to take time off, manager blocks all work numbers and lets the business fall apart while they're gone

The relief of taking two whole weeks off, after working 100 hour weeks , must be incredible. Humans aren't designed to work that much. Yet there are numerous career fields that require 16-hour days and working straight through the weekends. Doctors, nurses, and lawyers are among the groups of employees who tirelessly devote themselves to their jobs. But running on caffeine and energy bars isn't enough to keep a person going in the long run. This person shared their own story of when they worked…
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‘I’m not your assistant': Office Karen tries scoring points with upper management, calling a coworker her ‘assistant’ and attempting to revoke their work phone

‘I’m not your assistant': Office Karen tries scoring points with upper management, calling a coworker her ‘assistant’ and attempting to revoke their work phone

Imagine your coworker had the audacity to call you their assistant, even though they were far from being your direct supervisor and handing you out instructions. Seeing such a person on a day-to-day basis might be unbearable, but if you are working remotely, maybe you would not care as much. After all, if all you have is a voice on the other end of the line, things feel a lot less personal. One office Karen really liked making it all about herself. Constantly interfering with other people's job…
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'Have fun waiting for two hours': Crew member reveals that pilot held up flight after telling crew members to stop bugging him

'Have fun waiting for two hours': Crew member reveals that pilot held up flight after telling crew members to stop bugging him

Imagine your flight is hours late , and suddenly, someone announces the one person who is at fault for the delay. It would be awkward, and everyone waiting to board the flight would be livid. That's what happened to one pilot who thought he was better than another airline employee. Being a pilot can be a glamorized job, and clearly this dude thought that meant he could be impolite to everyone around him as a result. The OP, u/SolidFlow, shares that they worked to refuel the aircrafts and make s…
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'No one is above the rules': 'Rags to riches' CEO fires VP who broke the single rule that every employee must follow

'No one is above the rules': 'Rags to riches' CEO fires VP who broke the single rule that every employee must follow

This CEO takes his business super seriously---and what he says, goes. CEOs like this guy are one in a million. At many companies, the CEO is just some random dude who has his photo on the wall, and you'll never actually see him in person. At other places, the CEO comes in once a month or so to make themself known, chats only with other higher-ups, and leaves the office again by 3PM. None of this seems good for morale: it lets employees know that there's a job at their that pays 7 figures and in…
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'I don't have to answer your calls, but you have to answer mine': Employee gets punished for missing a non-urgent phone call from his boss, points out the hypocrisy of the boss's policy

Bosses tend to think that the rest of the workforce is contractually obliged to bow down at their feet. Whether it's the fancy suits or the overly dressy shoes, anyone in a position of power over their subjugates feels entitled to a certain level of respect in the workplace– even if they haven't earned it.
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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…
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'Is it ok if I fire you?': Boss fires employee for being late, then surprises them with offer

'Is it ok if I fire you?': Boss fires employee for being late, then surprises them with offer

If you're late, you're late — and your boss might not care about your excuses. A baffling thing that some people do is tell you that there are no excuses for your actions. Then, they still want you to explain yourself. So the conversation will start by your boss demanding to know why you're late. You then say that you were late because you had car trouble , or perhaps your nanny cancelled last minute, or any other good reason for not being on time. Even the best employees in the world won't mak…
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'There was one line [guests] should never cross': Hotel guests discover they won't be served

'There was one line [guests] should never cross': Hotel guests discover they won't be served after acting entitled toward customer service reps

This person learned an interesting tip from about getting what you want as a guest. As u/badgermann writes, their wife worked at the “central switchboard for a group of resort hotels in a tourist area." While you're vacationing, you want everything to run smoothly. Instead of dealing with the humdrum of daily life, all you really want is to be sprawled out on the beach with a good book and no responsibilities whatsoever. However, if you have traveled on vacation even a single time, you know tha…
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