When you work in the service industry, you really get to see a different face of mankind, and it ain't pretty. The entire human population should work at least one week in customer service, in the hopes that it would influence them (AKA drive them crazy) enough that in the future, they treat people with kindness and respect. Alas, a lot of dude/ttes treat others miserably regardless of how rich and famous they are, because the fact of the matter is, people suck. If we're to talk about the custo…

For once, we've got a perfectly reasonable 1-star review and an incredibly unreasonable business owner!

Cheaters may never win—but crying and gaslighting an entire workplace in order to cover their tracks is well within their capabilities. This post does beg an important question: If you had the chance to hit your boss repeatedly in the head with paintballs, would you take it? Then, if they tried to lie and gaslight your entire office in order to save face, would you let them? There are certainly the bold among us who would have been sitting right there in that meeting, ready to commit to a scorc…

If someone is going out of their way to do your job for you, it would probably pay to be kind and appreciative towards that person. Alas, the types of managers who are putting their subordinates in this position probably also lack the basic people skills necessary to make this realization. The thing is, there are all kinds of clever ways that you can “delegate” your own tasks to subordinate workers; as a manager, I've worked for certain organizations in the past that would dangle the carrot of…

One grocery store manager had an exasperating experience with “Ray,” a young employee with a lot of entitlement at his very first job.

New year, new me!.. — new job? If your employer is pushing out tone-deaf policy changes like this to start off 2023, then this might be the year that you look for a fresh start to your employment. Let's be real; it's been a rough few years; if you had told me that it had been three years since the start of the hot mess that was 2020 — I just simply wouldn't believe you. Two years? Maybe. But three years!.. What has happened in that time? Not much to speak of… that's why we all need a win in 202…

Communication is a key part of any business. Being able to have simple conversations with staff and other workgroups is an important part of being a manager. Communication can be a tricky thing, the discrepancy between what you intend to say and what other people hear is vast, so it's important to be clear and concise with your message. Communication is so easy to get wrong, but the sure way to fail at it is not to do it at all. The worst thing you can do — as a manager or at any level of an or…

This was a rare instance in which the lady who asked to speak to the manager was not a Karen!

Here's a friendly reminder that when you're off the clock, you don't owe anyone anything!

Sometimes enough is enough, and you simply cannot take anymore… It sounds like this is exactly what happened with this guy's niece with her job at the accounting firm. These sorts of workplaces have a reputation for being "old boy's clubs," so it's no surprise that they continue to harbor relics of a past age who continue to live their lives as if they're within the pages of a "Mad Men" script. It's honestly disappointing how prevalent these types of attitudes are. This guy's niece absolutely s…

There is no shortage of delusional and angry people in this world, and when you're working retail it can sometimes feel like all of them have decided to visit you on the same day.

When you work at a company for over a decade, you would likely expect your long-lasting effort and commitment to be appreciated. There is a reason that the plot of so many movies begins with the protagonist throwing his or her hands up in the air, at a loss for why the universe must be so cruel after the company hires a new boss. When new management enters the picture, it often ain't pretty. After all your hardworking efforts are plowed into the ground, your labor is overlooked, and you are tos…

In any relationship, if you're not appreciated for your efforts, there's no better time to walk away than now. Of course, when it comes to employment, there are always considerations to be made for maintaining a source of income, but if an opportunity has presented itself for something better, you really should just go for it. That's what this worker decided to do when they had had enough of their terrible job. They received an offer for a big increase in salary and more flexible working condit…

When Karens go full Karen, their tantrum is even worse than a terrible-two-year-old's. So why stoop to their level? Don't let the hate from entitled and rude customers get you all worked up and yelling at someone who obviously doesn't have the capacity to own up to anything. One man recently shared his technique in dealing with Karen customers without having to stoop to their level and it is absolutely genius.

Tough luck.

Over the years many different versions of the notorious “Karen” has come to light. The monstrous entitled person has evolved to be many fearful beings—like someone yelling at you to get out of “their” parking space, even though it is a public spot. Or someone yelling at you because you work in the service industry and obviously every problem is your fault. Or maybe you're unfortunate enough to come across a Karen while working retail and they're trying to return something that isn't even from t…