When you're working in fast food, not a day goes by without some kind of customer shenanigans . You can head into work in the most peaceful mood, ready to do your best and provide quality customer service, and yet by the end of your shift, the customers will have sapped all of your patience. That's because a lot of fast food customers have the attitude that their order is the most important thing in the whole world. I know, they're hungry, but it's more than hunger: entitlement will have them g…

Ahh, retail… a fine industry where middle manglement regularly tries to shove a dirt sandwich down your throat while whispering sweetly to you it's actually honey. The story shared in this post is a tale as old as time in retail, where management will happily tell you with a smile that the company's official policy is that the customer comes first… but that the unofficial policy is that making sure staff never claim or report overtime also comes first. So, then, what happens when you're working…

Navigating your way through a crowded store is one of those experiences you won't soon forget, squeezing through cramped aisles between situationally unaware strangers who have made it their prerogative to move as erratically as possible. To make matters worse, you always seem to be in a hurry when this happens, and you need to get in and out as fast as possible while everyone else is moving like the walking dead. As whenever queueing—or any basic social order and decorum—is expected there's al…

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being “The customer is always right in matters of taste” meaning that or that customer service representatives should seek “to satisfy the customer regardless of whether the customer is right or wrong.” Both lend to the idea that the customer is not necessarily right about all things, just a…

Some customers don't have any sense at all. No one knows that better than people who work in customer service jobs , like retail work and food service. Just ask u/SpiteChickens7. They shared two stories from their gig at a popular cookie spot . On this particular shift, they had a person come in and insist on a refund. Why? Well that's because they'd bought a couple of chocolate cake cookies. Instead of eating both of them, they'd tossed one to their dog! Unsurprisingly, that chocolate cookie m…

You are accountable for your child. Stated simply, you will be liable for the cost of replacing any products that your child breaks while you are shopping. Given this perspective, what would you do, therefore, if two well-to-do parents allowed their child to run wild and then declined to pay for the hundreds of dollars in damages? The story below is an account of a frustrated pet store employee. The original poster (OP) worked at the pet store for an extended period of time. Everything went wel…

In retail, the number of customers who are convinced they know better than you is endless… Better than you when it comes to the products, better than you in terms of your store's policies, and better than you when it comes to the legalities under which you're trading. Having access to all the information with little understanding has emboldened people into thinking that they're experts after a few Google searches, even on impressively technical subjects. Of course, the rehearsed script often ru…

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…

At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there. Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, ab…

If there's one person you don't want to mess with, it's an EMT who has just finished their shift… EMTs are some of the hardest working individuals with a job that necessitates sleep deprivation, self-sacrifice, and trauma that reaches far, far above their pay grade. Even a shift for them that is “not bad” would be enough to send the rest of us looking for another line of work. While they're some of the nicest people, every EMT I've ever known personally gets through their job by being partially…

These customers didn't let their poor social skills keep them from dining at restaurants . Instead, they showed up ready to eat food and interact with wait staff as minimally as possible. We all have days where we want to be left alone. Sometimes you just don't feel like interacting with people, and instead, you just want to curl up on your couch, order food delivery, and watch a movie. It's odd that apparently lots of people decide to go to restaurants when they're feeling antisocial. Why woul…

It's kinda sorta hard to dress too casually for a job you don't have. For one thing, it's not your job, and, for another—well, it's not your job. As long as you're wearing a shirt and shoes, you can pretty much go anywhere you'd like… Although those signs usually fail to mention any requirement for pants, so that one's up to you.

Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a “servant" and beneath t…

The only people more confused than these customers were the befuddled employees trying to help them. If you've ever worked in customer service for any amount of time, you already know that some customers just need to rant and vent and get all their anger out. You can offer them solutions to their problems, and that's not good enough for them. Sometimes they'll just reject your ideas outright and demand a manager. As you can read about in one story about a block of cheese, some customers have no…

Some days at work will stick in your head more than others. If you're working hundreds of days each year, you probably won't recall what you were doing on some random Tuesday in April. What you'd definitely remember are the days that caught you off guard . Maybe you walked into the office and suddenly saw that the big boss chose that day for a surprise visit. Perhaps you'd recall the day that a customer made a giant deal with your company, leading to a huge celebration. When u/Voraxia had an un…

No matter how clear the rules of your business are, some customers just won't abide by them. Even when these rules are utterly crucial, some folks either won't understand, or they'll forget. Or, they might just choose to ignore them, like the guy in this malicious compliance story. It doesn't necessarily matter how strong you are when it comes to moving giant bulky items like couches or refrigerators. You certainly need to have some big muscles to move those things, but it's easier if you can u…