When you find yourself answering the same queries over and over, it can make you think, “There must be a better way.”

This customer woke up and decided everyone else should revolve their lives around his happiness. Some people wake up on the wrong side of the bed, and decide to ruin everyone else's day too. In customer service, this kind of entitlement is all too common. Some folks never seem to realize that they are one of 7.8 billion people on the planet. Instead, they think that everyone should wait on them like they're royalty. They lack the ability to put themselves in other people's shoes . The person in…

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…

Rules usually exist for a reason. Generally, they come into being because someone did something and learned the hard way that the way they chose wasn't the way that it should be done, so it's decided that this way should never be attempted again by either them—or those surviving them—depending on how poorly their attempt went. There is another type of rule, though, and these rules are generally made up by a bored busybody middle manager on a random Wednesday afternoon because they need somethin…

It's no secret that working in customer service exposes you to all kinds of bizarre behavior that wouldn't be acceptable in any other place in society. What is it that makes people think it's okay to treat someone any differently just because they happen to be wearing an apron or a name badge? Unfortunately, the act of being served gives petty tyrants the opportunity to feel as if they are better than the person serving them, with some individuals exhibiting levels of malice and cruelty that ma…

The original poster of this thread points out that working in customer service at a call center isn't quite the enjoyable gig one might imagine… But really, it's hard to imagine anyone holding the belief that working in a customer service call center is a thrilling job… rather, quite the opposite. The images that a call center evokes are synonymous with the most bland and beige of existences. Anyone who has worked in customer service is already all too familiar with how difficult people can be…

This woman made one key misstep while talking to a customer service representative . Calling customer service is not a task anyone looks forward to. Usually, you're contacting them because of a broken electronic or a warranty issue. Or perhaps, like this woman, you're calling about your broadband service. While customer service via phone has improved vastly over recent years, it's still a slog to wait around on hold for hours, especially if they're playing hold music. Worse still is when they p…

Hair stylists do an amazing job at making you look your best, but they aren't miracle workers. Not every hairstyle can be accomplished in one day, as this customer found out. Apparently, one recent hair trend has been women who want to have Kim Kardashian's long silvery-gray hair. What they don't know is that it's most likely a wig…and their own hair will take a lot of processing to achieve the same color as Kim. At least these women know what style they want for their hair! It's always good to…

It's not often you'll find the internet rooting for landlords. A group of people known for being dishonest and overly greedy, raising rents beyond reason, or neglecting necessary repairs in order to maximize profits—all the while enjoying an absurd amount of control over other people's lives—doesn't necessarily inspire a lot of compassion. And, yet—here we find ourselves. “Evil is evil… lesser, greater, middling. It’s all the same.” While some might prefer not to take sides when it comes to com…

Managers often bend over backward to make rude, entitled, and petty customers comfortable, and it makes the employee who originally denied the customer's request look pretty bad. Let's say you're a Karen, and you want to use an expired coupon. For the sake of our little experiment, let's say that this coupon has expired over a month ago. You're furious when the employee points out the obvious, because, well, you're a Karen, and demand to speak to the manager. Poof, the manager arrives and overr…

The brilliance of the manager putting the sport coat on before returning to the conversation as “the owner” is something that I wish I had been able to witness with my own eyes.

Restaurants see no shortage of demands for customization and demanding customers, with the latter uttering the former with surprising frequency. Dealing with these demands from the demanding is no picnic, but learning to handle them can be. Not in the literal sense in that you're going to sit down in a nice grassy spot with a blanket, basket, some nice cheeses, a bottle of prosecco, some ripe fruit, and your favorite pal—more so in the sense that like a picnic is a pleasing and relaxing experie…

So you think you know restaurant edict but have never worked in the service industry? HA! Don't make us laugh. You might know the basics, but there are so many things that can mark you as a crappy customer. The number one thing servers are currently discussing on Reddit? Complaining about free things. So you got a free basket of chips with salsa. Okay, so? You say, “thank you so much!” and move on. You do not complain about the chips being too salty, like the server can even fix that. You canno…

Navigating some companies' return policies can be an unnecessarily difficult experience that may drive you to look for ways you can circumvent their requirements and get a fair go at returning your unwanted item. At times it can feel like these policies are unnecessarily specific and cryptic: “Customer must return an item only when the thrush knocks on the last light of the third day of the second new moon—whilst wearing a hat made of cabbages." After a while of wondering what in the Tolkien yo…

Customers often demand items that aren't on the menu, or at the very least expect servers to reinvent entire dishes catering to their own personal preferences. OP relayed the time customers physically cornered them when they were on shift at a restaurant they worked at after the customers were denied ‘tea’, as it literally wasn't on the menu. The story begins with the three customers who came to the restaurant with no prior experience in eating sushi, the dish that the restaurant excelled at. O…

What would you do to get your preferred parking space? Some might say that towing seven cars is a little extreme—whether or not those cars are technically supposed to be parked there. This is especially the case when you're just a guest staying at a hotel and in no way have a stake in said hotel. This Karen took issue with the fact that there were a bunch of non-electric cars parked in the electric car parking spaces, but parking at the location was extremely limited, so it was essential that a…