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'I made a list of "Every other hotel"': Clever hotel receptionist creates a custom list to answer customers' questions

When you find yourself answering the same queries over and over, it can make you think, “There must be a better way.”
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'Bolt in my food': Top 15 one-star reviews from irate customers and Karens

'Bolt in my food': Top 15 one-star reviews from irate customers and Karens

Some of these customers were justified, some were Karens, and some were simply not the sharpest knives in the drawer. Regardless of the varied experiences of these customers, thankfully, we are in the privileged position to be able to entertain ourselves with their ridiculous one-star reviews from a distance. I would certainly not want to be in their positions. For instance, the thought of ordering fajitas and then having them delivered only to discover a literal bolt in my food is beyond me. H…
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'You, sir, are a Karen': Guy wants to speak to grocery story manager for food bank partnership, employees assume he is a Karen, gets thrown out of the store

'You, sir, are a Karen': Guy wants to speak to grocery story manager for food bank partnership, employees assume he is a Karen, gets thrown out of the store

This seems to be a tale of the boy who cried Karen. Of course, the real culprits in this situation are the actual Karens of the world who have made it nearly impossible for most employees out there who have been so disturbed by entitled behavior to distinguish the real Karens from the rare well-intentioned and kind-hearted customer who just has a question. In this case, the customer who requested to speak with the manager simply wanted to know if food donation boxes had been set up for an upcom…
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'It was my personal bag and it wasn't for sale': Shoplifting Karen claims employee's handbag is hers after employee tells her she cannot purchase it

'It was my personal bag and it wasn't for sale': Shoplifting Karen claims employee's handbag is hers after employee tells her she cannot purchase it

There are some people in this world who have been raised and reinforced with such entitlement that when they want something, no amount of reason will convince them that they can't have it. One has to wonder how one's mind can be so brainwashed to be able to think that you can have just about anything. Unfortunately, enough people out there seem to be mentally engineered this way and there's not much we can do to stop them. It's only a matter of time before you just have to get the cops involved…
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'You can't count to five': Grocery store Karen gets shut down whilst going through express checkout with too many items

Express checkouts exist purely to improve the flow of checkout by allowing a greater number of persons with a minimal amount of items to move quickly through the checkout process, freeing them from having to wait behind those with full carts… It's a pretty simple concept, really.
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'We quickly picked up the car end by end': High school kids prank selfish guy for stealing old lady's parking space

'We quickly picked up the car end by end': High school kids prank selfish guy for stealing old lady's parking space

People seem to be split about the ethics of this prank. On the one hand, these high school kids were defending the little old ladies who apparently everyone knows unofficially have these parking spots so that they can be close to the accessible ramps. However, on the other hand, you can't exactly move someone else's car without their permission. Even if he's not a stand-up guy for taking this one lady's spot. Technically, they don't own the parking spot, as great as it is that the community res…
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'She's now known as the Kangaroo Karen': Top Karens of the Week (October 10, 2023)

'She's now known as the Kangaroo Karen': Top Karens of the Week (October 10, 2023)

This week, it seems like the Male Karens (or Kevins and Kyles, as they've been called) came out to play. Once again, this just further proves our point that anyone can be an entitled Karen, just like anyone can aspire to achieve anything in this world. So no matter who you are, you too can fulfill your dream of being a Karen. This week's list incorporates various settings, from a Wendy's to a pet store. And, of course, we have another classic customer service phone call story. Look, we've all b…
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'[I] deactivate their keys': Front desk agent discovers special method to get even with Karen customers

'[I] deactivate their keys': Front desk agent discovers special method to get even with Karen customers

It's always astonishing to me why the Karens of the world decide to pick battles with the people who could make their lives difficult. When I check into a hotel, I try to make a point to be almost overly polite because I know from experience that front desk agents can make your stay easier, better, or more challenging. This Redditor shared that they discovered the best way to get even with Karen customers at the hotel in which they work: simply deactivate their room keys after they leave the fr…
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'McKaren thinks fast food worker doesn't deserve less than a living wage': Karen loses it online because they forgot to put ketchup in her delivery bag

'McKaren thinks fast food worker doesn't deserve less than a living wage': Karen loses it online because they forgot to put ketchup in her delivery bag

It takes a special kind of person to throw a fit about the lack of ketchup in their McDonald's delivery order. Look, in fairness to McKaren over here, we all know the disappointment of ordering delivery from McDonald's late at night when you're having a craving and not getting exactly what you ordered. But here's the thing: the food has already been delivered and unless you absolutely cannot eat it, choosing this battle is simply not worth anyone's time, money, or energy. This Karen , however,…
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'Feel free to get into the regular line': Entitled Disney family gets owned by the same rules they're trying to circumvent

The most important lesson I learned in customer service was that you should never give an entitled person exceptions to rules or allow them to get away with gaming the system. The thing is, it's hard to stand your ground and face a possible complaint, but if you're firm and fair with them once, that's the only time they'll be a problem . But, as soon as you let them have their way, they're going to keep coming back and be a repeat problem for you because now they know that you and your organiza…
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'This was our problem "because it worked before"': Phone customer hears her own words told back to her

'This was our problem "because it worked before"': Irate phone customer hears her own words screamed back at her

Customer service workers deal with a lot of people who are at their wits' end. Maybe you've even been that person: you spend hours trying to fix or set up your phone or computer, and it's just not working. So finally, after exhausting all your online options, there's only one thing left to do---call up the place and speak to a real person. This dude, u/Glenndiferous, is one of those customer service reps who specializes in phone tech care, so they know firsthand what it's like to do this job da…
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Top Tales From Your Server (October 2, 2023)

Welcome to server life, where you get paid next to nothing to deal with entitled customers and power-tripping managers while working on your feet for seemingly endless shifts. You can just imagine the cast of characters that everyday servers are forced to encounter, confront, work with, and work for day in and day out. So let the following stories, which were compiled from Reddit's r/TalesFromYourServer subreddit, ~serve~ as yet another reminder to be kind and generous with your servers. Tip th…
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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…
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'Go somewhere else!': Karen makes a scene about the prices at the nail salon, refuses to pay, other customers defend the owner

'Go somewhere else!': Karen makes a scene about the prices at the nail salon, refuses to pay, other customers defend the owner

This Karen had absolutely no idea that she was making a scene at the wrong nail salon. Not only was the business owner adamant that the prices are made crystal clear before services are provided, but also the other customers were fiercely loyal and defensive of the business owner and the establishment in general. Clearly, this Karen was not paying attention when she kept asking for additional services while getting a manicure and threw a fit when she learned how much those services cost after t…
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'He paid for a pound, he's going to get what he paid for': Customer claims his wing order wasn't a full pound, turns out it's over a pound, server tosses extra wings

'He paid for a pound, he's going to get what he paid for': Customer claims his wing order wasn't a full pound, turns out it's over a pound, server tosses extra wings

Entitled customers need to be careful with the battles they choose. If they are not certain that they're in the right, the result could be embarrassing and, in this case, far less than what they wanted. When you order a pound of wings at a restaurant, do you fully expect everything to be carefully weighed to the exact desired amount? What kind of establishment do you think this is, sir? You're ordering wings , not caviar! This Redditor , who worked as a cook at said wing establishment, watched…
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'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

Rules usually exist for a reason. Generally, they come into being because someone did something and learned the hard way that the way they chose wasn't the way that it should be done, so it's decided that this way should never be attempted again by either them—or those surviving them—depending on how poorly their attempt went. There is another type of rule, though, and these rules are generally made up by a bored busybody middle manager on a random Wednesday afternoon because they need somethin…
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