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customer support customer service insurance workplace-stories job malicious compliance retail work customers customer workplace Customer Service - 38469637

Insurance company denies phone claim over strict policy until customer reminds them it will only cost them more: 'So how likely is it that a cracked screen could lead to water damage?'

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'Over $150 every time': Server rings up fake to-go orders every night at closing so she can eat luxuriously for free, gets caught red-handed and then fired on the spot

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'My boss kept cutting my hours more and more': Sandwich shop employee discovers he's been training the new hire to replace him, cue malicious compliance

'My boss kept cutting my hours more and more': Sandwich shop employee discovers he's been training the new hire to replace him, cue malicious compliance

Factory worker follows manager's orders, costing the company thousands of dollars, managers gets fired: ' I was ordered to direct all questions to the "senior" worker'

Factory worker follows manager's orders, costing the company thousands of dollars, managers gets fired: ' I was ordered to direct all questions to the "senior" worker'

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Company holiday party flushes out family drama when step-kids catch their MIL in a lie when she uses a ‘family emergency’ to bail on future NYE plans: ‘I don’t think [we've] ever laughed so hard'

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Teenager weighs down entitled customer's car with 30 bags of concrete: '[They're] on your car, just like you asked'

Employee grows tired of unknown coworker stealing their lunch, so they cleverly replace it with disguised dog food, forcing coworker to stop: ‘Sure enough, the theft stopped within a week’

Employee grows tired of unknown coworker stealing their lunch, so they cleverly replace it with disguised dog food, forcing coworker to stop: ‘Sure enough, the theft stopped within a week’

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Employee refuses to follow boss's instructions: 'I won't apologize for it'

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Employees pressured by HR to pitch in $20 for the CEO's Christmas present: '[He makes] at least 5x what I make!'

Employees pressured by HR to pitch in $20 for the CEO's Christmas present: '[He makes] at least 5x what I make!'

Employee offers to fix store's computer, boss refuses and calls a professional, only to reach the same employee and pay X4 the rate: ‘You fool, I am the professional’

Employee offers to fix store's computer, boss refuses and calls a professional, only to reach the same employee and pay X4 the rate: ‘You fool, I am the professional’

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'I made my boss over $1.5 million... he got me a $25 gift card': Employee quits job after receiving present from boss

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'Worst Secret Santa ever!': Boss "gifts" employees a Febreeze plug-in, mismatched pens, and a used gift card for office Secret Santa

'Worst Secret Santa ever!': Boss "gifts" employees a Febreeze plug-in, mismatched pens, and a used gift card for office Secret Santa

Boss demands employee ‘stay in their lane’ after they help manager with his projects, employee complies, resulting in manager drowning in work: ‘Not my circus’

Boss demands employee ‘stay in their lane’ after they help manager with his projects, employee complies, resulting in manager drowning in work: ‘Not my circus’

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'I smiled and chuckled and held back my tears': Entitled boss’s Secret Santa 'gift' leads employee to quit and HR to step in

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'I'm going to be struggling stuck in a cold truck for Christmas': Truck driver abandoned with no money or gas after boss ghosts him during the holidays

'I'm going to be struggling stuck in a cold truck for Christmas': Truck driver abandoned with no money or gas after boss ghosts him during the holidays

Overworked employee requests coworkers take on some of her workload, they refuse, leading her to take a month-long sick leave instead: ‘Now her tasks are being reassigned to us’

Overworked employee requests coworkers take on some of her workload, they refuse, leading her to take a month-long sick leave instead: ‘Now her tasks are being reassigned to us’