There's this interesting thing that happens with KPIs, targets, and business focus. Sure, putting impetus into these areas will usually result in increasing them, creating the image of a larger, healthier, more profitable business. But what is the cost? More, importantly, where is the cost? You're not looking for it, you're not tracking it, and you won't know what it is and probably won't even know where it was or how to measure it until it's too late. This happens all the time in businesses wh…

Even if the business has needs for weekend coverage or is experiencing an emergency period of high load and you did need your workers to work an additional day… it would be best to—no, anyone in their right mind would—approach the subject delicately, respectfully, and tactfully. Coming out and declaring to your workers that they should “Kiss their weekend hiking trips goodbye” or anything of that nature would be downright inadvisable… Especially when it's intended to be a pointed comment person…

They say the best revenge in life is success… That teacher who said you'd never make it? That bully in high school? Anyone who doubted you or tried to keep you down. Well, the best thing you can do is go on to prove that you're not as weak or insignificant as they're telling you you are. Of course, although not as often discussed, going on to leave a peaceable existence of mediocrity is also an acceptable option if that's what you prefer, though decidedly less exciting of a story. This employee…

When you have someone in your organization, or externally who your organization is paying, specifically to do a task… It makes sense to let them do that task; if you insist on your involvement and time being spent on that same task, all you're doing is double handling and wasting your own time and the organization's money. And, yet, so many managers struggle with this simple concept, refusing to relinquish even the smallest, most important things to those who should be responsible for them, bog…

In jobs and industries that operate off of shift work “The Schedule” is hailed by management as an ancient relic of extreme importance

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…

Working remotely has its advantages and disadvantages… While you no longer have to use your own time and money to commute into an office, which is probably open plan (which you loathe,) crammed directly adjacent to your other disgruntled coworkers (whom you abhor,) all that in order to have your time and productivity wasted by meaningless small talk and because you need to “look" busy even though that actually means you're being less productive. On the flip side, while remote working would cert…

Management doesn't have any idea what you do; let's just get that out of the way.

There's a pretty simple rule of management that leaders should follow: Don't mess with something that's working. Whether that's a single high-performing worker, an efficient team, or just a general flow of business, messing with something for the sake of it is always going to end poorly. It's a similar premise to “let sleeping dogs lie” but in this case, it's more of "leave

Landlords are just about one of the only things that could make us root for lawyers. The lesser of two evils really comes into play when those two parties are in the same room together. The powerful preying on the weak is one of the oldest tropes in storytelling. What's not to love about a story like this? A wily lawyer who wants to do the right thing—but still doesn't work for free—coming to the aid of a desperate owner of a local restaurant (that happens to be the lawyer's favorite.) The cart…

All throughout the 2000s and 2010s, we used to eat up “goodwill” stories about people banding together to help their fellow—coworkers by donating PTO to a sick team member and crowdfunding to help cover the cost and medical debt of sick community members. All this really begs questioning, questions that are finally being asked more frequently in discourse online. Where these types of stories are no longer viewed purely as “wholesome” or “heartwarming” but rather as a sign of the dystopian, soci…

Rejection is a hard pill to swallow, no matter what form it comes in. You can sugarcoat it any way you like, throw around the whole “It's not me, it's you,” “It's just not a good fit,” and your words are still going to have the same message: “You're not good enough for me." This, of course, is a brutal affront to anyone's ego

There's no surer sign that you might need to reassess your leadership "style" than having multiple people opt out, in quick succession, of being under that leadership. After all, as the old adage famously goes, “People don't quit jobs; they quit bosses.” There's no telling the level of miserable or monotonous job conditions some people will put up with just as long as they enjoy working with the people in their immediate team—especially their managers. Good managers are hard to come by, so when…

In writing, both for entertainment and for technical purposes, it's important that your reader be able to comprehend the meaning of your words. For example, if you happen to be writing a snazzy and engaging introduction to a discussion about a story that someone shared online, it would be foolish to begin using words that your reader is likely not to understand. In fact, it would be perspicacious for the author to eschew using a myriad of archaic verbiage that obfuscates the meaning of what the…

There's this old adage that takes many shapes and forms but usually goes somewhere along the lines of this: You should always be kind, or at least decent, to the people you meet as you never know when even the smallest act may have far-reaching consequences. You've probably heard of or read one of these stories before, and it's one of the oldest tropes for teaching the morale of being kind to others. Where old stories involved a frail old woman or man asking for assistance from a character, onl…

Bad experiences are a dime a dozen when it comes to interviewing for a retail role; in no other line of work are there so many desperate interviewing managers looking for such a high level of effort and experience for such minimal pay. Usually, if an interviewer takes issue with you, there's no coming back from it, no avenue of recourse; after all, they're the ones doing the judging, and you hold very little control over the situation outside of your ability to walk away. Yet, sometimes, a hidd…