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'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

What does management expect when they don't have the backs of their employees?
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'Guest demanded a room upgrade because "their aura didn't vibe" with the one they booked': 20+ Hotel receptionists who bit their tongues as guests asked for the most ridiculous requests

These hotel receptionists were giving guests the side-eye. Not everyone can act normal out in public, and these people are proof of that! Front desk workers do much more than just check-in guests. Many of them work long hours and supervise other workers and guests as well. If a guest needs a towel or a toothbrush, they're the one to provide it. Some guests will show up without a reservation and make it the receptionist's problem to solve. They're flipping out because they have a reservation in…
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‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Hotel receptionist: 1, Karen: 0
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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

What did the card machine ever do to you?
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Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

Just in time for Halloween!
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‘Turn off the birds?…’: Hotel staff members share the ‘weirdest’ questions guests have ever asked them

‘Turn off the birds?…’: Hotel staff members share the ‘weirdest’ questions guests have ever asked them

Hotel guests say the darnedest things!
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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

This hotel front desk worker is testing out their limits as an employee. It appears that a lot of hotel workers are allowed to turn away guests at their own discretion. For example, if a guest wants to check in, and they're clearly rowdy and disruptive after partying all night, the hotel worker is allowed to turn them away if they think that guest will be a disruption to others at the hotel. There are other times when guests treat the hotel staffers really poorly, shouting at them or berating t…
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'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Breakfast is for paying guests ONLY...
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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

We hear a lot about hotels being so noisy that guests can't sleep, but has a smell ever bothered you at a hotel ? Some hotels have pools with the strongest chlorine smell ever, and it wafts into the hallway even outside the swimming area. Other hotels offer complimentary breakfasts, but there's no way the smell can waft from the main lobby to the rooms in most cases, since there's usually a big space in between the two areas. If anything, the complaint that most unhappy hotel guests have is noi…
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'[I] was locked out of my hotel in 110°+ Florence heat': 20+ Travel trials and tribulations from tourists who couldn't catch a break

When it rains, it pours, as a few ill-fated travelers know all too well. Sometimes you can do literally everything right while en route to your destination , and things will still go wrong. One dude found that out when they left early for the airpor t. First, they got stalled by a train that decided to park on the tracks for a full hour! That was followed up by a comedy of errors, leading to them missing their flight. There was just no way to get around that train, and how could they have ever…
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'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

Make sure to read those online reviews before you book a hotel . It might save you some time and money! Or, like these people below, it might spare you the myriad issues that can occur in a hotel, from bedbugs to awful breakfast menus. I feel for the staffers at the “pool room” hotel (see #2). As you can see in the photo, there's a pool table on top of what looks like a covered-up swimming pool. The staffers must constantly have angry guests yelling about the pool room not having a pool. They c…
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Update: '[This] gave me the perfect opportunity to strike back': Hotel front desk worker refuses to speak Spanish when work denies their language bonus

This person made a bold choice while on the job , and it's shocking that they weren't fired over it. If you've ever been at a job that's strung you along as you wait for a raise or a promotion, you know what an awkward situation it can become. Instead of just focusing on your job, you have to spend time trying to get HR or your boss to give you updates about your salary. You don't want to push so hard that you seem impolite or get fired, but you can't just let them push you around forever! This…
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entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

Nobody is exempt from paying off their debts.
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'This is the story of how I got back at them': Impolite construction workers bother hotel staffers and guests, employee finds a petty way to retaliate

'This is the story of how I got back at them': Impolite construction workers bother hotel staffers and guests, employee finds a petty way to retaliate

This construction crew was, unsurprisingly, up really early. They tend to do that: construction workers often begin their days in the early morning hours before the sun rises. The crew staying at u/cavelioness's hotel was no different: they were starting their days before the hotel staff could even provide breakfast for them. Next, this retail boss wanted his employee to add a major responsibility to their job, but that employee refused, writing, “ I got fired and cost the store approximately $…
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'My first "influencer" call was the funniest thing ever': Hotel receptionist encounters micro influencer with over inflated ego, he requests "deals"

'My first "influencer" call was the funniest thing ever': Hotel receptionist encounters micro influencer with over inflated ego, he requests "deals"

This hotel receptionist was completely bemused by an aspiring influencer's request. As the job of “influencer” becomes a highly sought after career choice, more and more people are throwing their hats in the ring. It often starts with passion: an artist showing off their works in progress, or a cat-lover highlighting their pet's hijinks, or a parent giving child-raising tips. But some people just do it for the clout. They only care about having the eyes of as many people as possible on them at…
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'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

What's the deal with king-sized beds ? That's the question on the minds of the commenters on this story about a hotel that became overrun by executives and their bossy assistants. This front desk worker, u/KOd06, has a least favorite week of the year. They work at a hotel, and they dread a yearly convention of the hotel's Board of Directors. Where do these big wigs stay? Well, at the hotel they're on the board of, obviously. That means that managers are running around trying to make everyone's…
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