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A hotel manager tells staff to attribute delays to unexpected demand instead of deliberate understaffing

Hotel staff reports constant understaffing, which is causing high check-in wait times and issues with impatient guests—the manager has a solution: 'My manager pulled me aside and told me to change "understaffed" to "unexpected high guest volume"'

Hotel receptionist steals phone from mother of 4, manager refuses to fire receptionist despite video evidence: 'The lack of accountability here is staggering'

Hotel receptionist steals phone from mother of 4, manager refuses to fire receptionist despite video evidence: 'The lack of accountability here is staggering'

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Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel

Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel: ‘I just work here and I don’t choose which channels we get’

‘The look on his face… PRICELESS': Entitled German tourist gets a reality check after hotel staff sides with American tourist who tells him to take a hike

‘The look on his face… PRICELESS': Entitled German tourist gets a reality check after hotel staff sides with American tourist who tells him to take a hike

Elna McHilderson

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‘All the red flags of idiocy is there': Local Karen calls hotel pretending to be HOA to threaten them about a car parked in their parking lot, gets laughed off

‘All the red flags of idiocy is there': Local Karen calls hotel pretending to be HOA threatening to tow a car in their own parking lot, gets laughed off

Elna McHilderson

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‘"I hope you have another job lined up!"’: Entitled customer demands hotel employee give him multiple discounted rates that he doesn't qualify for, then berates the employee, claiming he has ties to the hotel's corporate sector

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‘Since you're ahead of your tasks, why didn't you text me asking me for more work?’: Overworked employee quits on the spot after their manager reprimands them for taking a 10-minute break

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Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Elna McHilderson

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Elna McHilderson

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25 Mildly infuriating guest experiences: 'Hotel guest's dog chewed up the remote control'

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‘My kids can stay in the hotel pool we pay a lot of money here’: Arrogant mom expects employee to keep hotel pool open for her kids against hotel rules, employee refuses to give her special treatment

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

Elna McHilderson

Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Elna McHilderson

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Sisters debate whether to book hotel through a 3rd party or direct, busy front desk proves who's right: ‘Sometimes big sis DOES know what she is talking about.’

Elna McHilderson

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

Elna McHilderson