Working at the front desk, you get to see a lot of different guests in your lifetime. It's hard to keep up with the complaints that people have, it's ridiculous. Some people want a discount because the room wasn't the right temperature when they entered. Other people want a discount because you didn't smile enough. Then again, some people don't even want a discount, they just want to make you miserable. Honestly, I'm so glad my customer days are behind me… I don't know if I could put up with it…

Although, understandably, some policies can't be changed or eased, there should always be room for consideration. Sometimes, even though on paper the policy makes total sense, certain cases prove that there can be exceptions from time to time. Much like the case in this Reddit story. OP (original poster), booked a hotel room a year in advance for next week, which happens to have a solar eclipse event that is highly anticipated. Because of that, when OP booked their room, the room was practicall…

Let this person's story be a cautionary tale for any traveler . Do you use your hotel's safe while traveling? For a lot of people, they don't think they have anything valuable enough to store inside it, so they just don't use it. Other people use them every time in order to protect their wallets, keys, jewelry, and other valuables. This person was startled to learn that a hotel maid may have been trying to steal from them. In fact, it seems like the maid stole their money right in front of them…

There are all kinds of people that go to hotels. And as a front desk manager, you never know the kinds of customers you're gonna have to deal with. From kind and respectful folk to absolute Karen and Kevins , it's really just the luck of the draw. In this story, the hotel employee had to deal with a pair of entitled guests. The middle-aged couple sported sour looks on their faces from the second they walked in, and the employee knew they would be difficult to please. He even went out of his way…

There are few things less mildly infuriating when traveling than ending up with accommodation where the wifi doesn't work. For one thing, if you're traveling internationally you're going to be on one of various cellular data roaming plans, which are usually overly expensive for the limited amount of data they offer, leaving you dependent on reliable wifi to take care of data-intensive tasks—and for your daily TikTok doomscrolling session. With this in mind, it's wild how many top-tier hotels (a…

While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare. The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a towel for ‘his’ wife. He started screaming about the reportedly subpar customer s…

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all. In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most su…

People who work at the hotel front desk see a lot of interesting stuff. On a subreddit, hotel receptionists and managers alike have shared stories about entitled customers making all sorts of weird requests. But one story might take the cake. This one guest not only booked more people than allowed for 'single rooms' but he actually booked at the hotel next door. When he couldn't check in at the right time (because check-in wasn't for another few hours), he got upset and went to the OP's hotel...

When booking a hotel room, one typically has the expectation of privacy—that's actually kind of the whole point. You're paying a premium for the accommodating service and so that you have your “own” room for the duration of your stay—rather than booking a hostel or an Airbnb in someone else's home, where you'd get to hear a German tourist strum their acoustic guitar until early hours of the morning.

From glitter to an actual bear, it's truly shocking what hotel workers have discovered in rooms after guests leave. Not only is there a ridiculous number of folks who refuse to clean up after themselves, but also there is a startling number of guests who should at the very least alert the front desk that there has been an issue. Some of these guests may have been trying to get out of being charged extra, but in many of these cases, those extra charges are bound to come so you might as well just…

Hotels are supposed to be an escape to a great night's sleep…but not for this family. Whether you're on vacation or traveling for business , having a good night's sleep is crucial. You're used to your cozy bed at home, so it can be disorienting to be in a foreign place. Luckily, many hotels offer soft beds and cold rooms to get the best night's sleep possible. That allows you to wake up in the morning and be prepared for whatever the day throws at your, whether that's riding waterslides or givi…

You pay, you get a room, simple as that, right? Sometimes, people go to elaborate lengths to get a room for free, and it seems as though this was one of those times. OP was working as a front desk clerk at a hotel when they were approached by a young man who came to check in for the night. He showed OP his ID, but it turns out, the room he had booked was not yet paid for. So OP told him that they had to pay up, leading to a very suspicious turn of events that led OP to believe that they might j…

You know how it goes… Follow the policy, or you won't get a room. Apparently, not everyone got the memo. One elderly lady was staying at a hotel for quite some time following an operation she had at a local hospital, and the staff were happy to have her. They gave her free room service, a discount, great treatment, you name it… She got it all. But when the time came for her to reauthorize her card, she refused. Instead of signing a piece of paper and following the rules, she pulled the 'Don't y…

People think they deserve charity for simply existing as if that entitles them to free stuff and a pat on the back. This woman reportedly drove '3 hours just for her kids to be disappointed', but the real disappointment here is that she, as a mother, booked a hotel room she knew she couldn't afford. And not by a bit… by a LOT. But before I get ahead of myself, let's start at the beginning. OP was working as a front desk clerk at an expensive, high-end resort. A woman who had booked a $600 hotel…

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…