The patience that front desk employees possess is truly admirable and is definitely not talked about enough. They have to deal with an unbelievable amount of people who simply cannot understand the smallest of things, and overlook everything for their own benefit, and they do that on a daily basis. I tried being a front desk employee in a local hotel in my town, and I managed to do it for about a month. I just couldn't handle the guests' endless complaints and demands, and after a month of non-…

Rules are rules, and at hotels, they exist for a reason. One guest checked into a hotel in the middle of a forest, and a while later, came up to the front desk clerk to enquire about campfires. This guest thought it would be a brilliant idea to light a campfire right outside his cabin so that he could enjoy it from his porch. Dude… do you know anything about fire safety? The front desk clerk stared at him and informed him that 20 yards away, were a bunch of leaves, dry as the desert. He couldn'…

Some people think that feigning ignorance and waving their entitlement around would get them far when in reality, it just makes them look bad, or even worse, it simply encourages people to write stories about them on Reddit. Much like this hotel guest, who tried getting her way even when she absolutely knew she was in the wrong. The hotel's front desk clerk was working a night shift when a woman approached and asked to check-in. When the clerk tried to do so, they saw that the woman's reservati…

Working at the front desk, you get to see a lot of different guests in your lifetime. It's hard to keep up with the complaints that people have, it's ridiculous. Some people want a discount because the room wasn't the right temperature when they entered. Other people want a discount because you didn't smile enough. Then again, some people don't even want a discount, they just want to make you miserable. Honestly, I'm so glad my customer days are behind me… I don't know if I could put up with it…

Have you ever been jonesing for a coffee so much that you lash out against hotel staff, risking your reputation, well-being, and your livelihood? Yeah, me neither. While coffee beans are delicious and revitalizing, they can also turn hotel guests into bitter Betty's, keen on taking their frustrations out on the staff.

There are few things less mildly infuriating when traveling than ending up with accommodation where the wifi doesn't work. For one thing, if you're traveling internationally you're going to be on one of various cellular data roaming plans, which are usually overly expensive for the limited amount of data they offer, leaving you dependent on reliable wifi to take care of data-intensive tasks—and for your daily TikTok doomscrolling session. With this in mind, it's wild how many top-tier hotels (a…

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note… One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staff…

You know how it goes… Follow the policy, or you won't get a room. Apparently, not everyone got the memo. One elderly lady was staying at a hotel for quite some time following an operation she had at a local hospital, and the staff were happy to have her. They gave her free room service, a discount, great treatment, you name it… She got it all. But when the time came for her to reauthorize her card, she refused. Instead of signing a piece of paper and following the rules, she pulled the 'Don't y…

People think they deserve charity for simply existing as if that entitles them to free stuff and a pat on the back. This woman reportedly drove '3 hours just for her kids to be disappointed', but the real disappointment here is that she, as a mother, booked a hotel room she knew she couldn't afford. And not by a bit… by a LOT. But before I get ahead of myself, let's start at the beginning. OP was working as a front desk clerk at an expensive, high-end resort. A woman who had booked a $600 hotel…

The holiday season is hardly the time to prank poor unsuspecting souls in the middle of the night, but that is exactly how these youngsters decided to spend theirs. Also, they enjoyed bothering their neighbors with loud music, but let's start at the beginning. One hotel guest who we'll call OP, was staying at the 'Milton' for most of the festive season. He was tired and was not in the mood to party. But there were lots of parties going around, which makes sense, because we're halfway into Decem…

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…

One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen gue…