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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

We hear a lot about hotels being so noisy that guests can't sleep, but has a smell ever bothered you at a hotel ? Some hotels have pools with the strongest chlorine smell ever, and it wafts into the hallway even outside the swimming area. Other hotels offer complimentary breakfasts, but there's no way the smell can waft from the main lobby to the rooms in most cases, since there's usually a big space in between the two areas. If anything, the complaint that most unhappy hotel guests have is noi…
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‘I can still cancel your reservation’: Entitled guest mistreats hotel's front desk employee, winds up getting herself downgraded and flagged

"What is wrong with people? You are in my space, where I am in control, and you want to escalate knowing full well you were wrong..."
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‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

Anyone who worked in retail or any customer service job knows that the sentence – ‘The customer is always right’ could not have been further from the truth. Not only is the customer not always wrong, but the customer is often very very wrong. The real meaning behind this sentence is that you should make the customers feel like they are always right, so they will end up leaving the business happy, but that is not an easy task to do, especially when what the customer asks for is against policies…
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Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

People say that haggling is a skill that can be very beneficial to learn and master, but they don't say that there is a specific time and place one should use this skill. It is certainly not suitable for every business, and one should know when it is acceptable to try and haggle a lower price for something, and when they should accept the price they are given in the first place. A farmer's market, is the perfect place to haggle for a price, and you can sometimes get really great deals on produc…
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'[I] was locked out of my hotel in 110°+ Florence heat': 20+ Travel trials and tribulations from tourists who couldn't catch a break

When it rains, it pours, as a few ill-fated travelers know all too well. Sometimes you can do literally everything right while en route to your destination , and things will still go wrong. One dude found that out when they left early for the airpor t. First, they got stalled by a train that decided to park on the tracks for a full hour! That was followed up by a comedy of errors, leading to them missing their flight. There was just no way to get around that train, and how could they have ever…
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'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

Make sure to read those online reviews before you book a hotel . It might save you some time and money! Or, like these people below, it might spare you the myriad issues that can occur in a hotel, from bedbugs to awful breakfast menus. I feel for the staffers at the “pool room” hotel (see #2). As you can see in the photo, there's a pool table on top of what looks like a covered-up swimming pool. The staffers must constantly have angry guests yelling about the pool room not having a pool. They c…
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Update: '[This] gave me the perfect opportunity to strike back': Hotel front desk worker refuses to speak Spanish when work denies their language bonus

This person made a bold choice while on the job , and it's shocking that they weren't fired over it. If you've ever been at a job that's strung you along as you wait for a raise or a promotion, you know what an awkward situation it can become. Instead of just focusing on your job, you have to spend time trying to get HR or your boss to give you updates about your salary. You don't want to push so hard that you seem impolite or get fired, but you can't just let them push you around forever! This…
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Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Everyone wants to know what tricks they can use to try and rig the system, especially if it means they can save money. It doesn't matter who is on the other side of that exchange, as long as you come out better on the other side, right? Well, no. As fun as it can be to find little ways to “save” money, there is a clear line between using acceptable little tricks to spend less money or get better deals, and actually lying and cheating others. The hotel guest in this Reddit story tried to rig the…
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Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

When you are a kid, you constantly get told by your parents that ‘patience is a virtue’. And even though you have no idea what that phrase means, you slowly learn what patience really is and how to use it. The problem is, that more often than not, the adults who constantly preach patience, have none of their own to show for. Like the hotel guest in this Reddit story, who could not patiently wait even 3 minutes for the clerk to return to their desk after assisting another guest. Why would you wa…
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‘You should’ve read the terms and conditions': Hotel clerk refuses to give guest their money back after they try to cancel a non-refundable room, guest demands compensation

‘You should’ve read the terms and conditions': Hotel clerk refuses to give guest their money back after they try to cancel a non-refundable room, guest demands compensation

The patience that front desk employees possess is truly admirable and is definitely not talked about enough. They have to deal with an unbelievable amount of people who simply cannot understand the smallest of things, and overlook everything for their own benefit, and they do that on a daily basis. I tried being a front desk employee in a local hotel in my town, and I managed to do it for about a month. I just couldn't handle the guests' endless complaints and demands, and after a month of non-…
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'I want to enjoy a campfire from my porch': Guest wants to light a campfire in the middle of a forest, hotel employee refuses to sell him firewood

'I want to enjoy a campfire from my porch': Guest wants to light a campfire in the middle of a forest, hotel employee refuses to sell him firewood

Rules are rules, and at hotels, they exist for a reason. One guest checked into a hotel in the middle of a forest, and a while later, came up to the front desk clerk to enquire about campfires. This guest thought it would be a brilliant idea to light a campfire right outside his cabin so that he could enjoy it from his porch. Dude… do you know anything about fire safety? The front desk clerk stared at him and informed him that 20 yards away, were a bunch of leaves, dry as the desert. He couldn'…
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'You can't stay here': Hotel guest demands to sleep in the lobby after she arrives a day early, front desk refuses and cancels her reservation

'You can't stay here': Hotel guest demands to sleep in the lobby after she arrives a day early, front desk refuses and cancels her reservation

Some people think that feigning ignorance and waving their entitlement around would get them far when in reality, it just makes them look bad, or even worse, it simply encourages people to write stories about them on Reddit. Much like this hotel guest, who tried getting her way even when she absolutely knew she was in the wrong. The hotel's front desk clerk was working a night shift when a woman approached and asked to check-in. When the clerk tried to do so, they saw that the woman's reservati…
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‘I’m just doing my job': Guest tries to get hotel employee fired during work trip, guest's boss finds out and fires them instead

‘I’m just doing my job': Guest tries to get hotel employee fired during work trip, guest's boss finds out and fires them instead

Working at the front desk, you get to see a lot of different guests in your lifetime. It's hard to keep up with the complaints that people have, it's ridiculous. Some people want a discount because the room wasn't the right temperature when they entered. Other people want a discount because you didn't smile enough. Then again, some people don't even want a discount, they just want to make you miserable. Honestly, I'm so glad my customer days are behind me… I don't know if I could put up with it…
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'It's too late now!': Mega-Kevin gets himself fired over a cup of free coffee

Have you ever been jonesing for a coffee so much that you lash out against hotel staff, risking your reputation, well-being, and your livelihood? Yeah, me neither. While coffee beans are delicious and revitalizing, they can also turn hotel guests into bitter Betty's, keen on taking their frustrations out on the staff.
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AirBnB host refuses to fix wifi, disgruntled guest changes settings and locks them out: 'I simply reset the router and changed everything'

There are few things less mildly infuriating when traveling than ending up with accommodation where the wifi doesn't work. For one thing, if you're traveling internationally you're going to be on one of various cellular data roaming plans, which are usually overly expensive for the limited amount of data they offer, leaving you dependent on reliable wifi to take care of data-intensive tasks—and for your daily TikTok doomscrolling session. With this in mind, it's wild how many top-tier hotels (a…
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‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

‘I will have you fired’: Demanding guest orders manager to fire employee after being put ‘on hold’ due to hotel being short-staffed

It's not that getting put on hold is fun, but it's also not the end of the world. Wait a few minutes, or ask the person on the other end to call you back, simple as that. But there are Kens and Karens in the world who would beg to differ. They think that others would worship the ground they stomp on. On that note… One demanding guest was absolutely furious after they were told by an employee to wait a moment. The reason the employee (OP) couldn't talk was because they were working a short-staff…
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