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 Hotel hotels hotel room hotel guest tales from the front desk front desk guests

'Guest demanded a room upgrade because "their aura didn't vibe" with the one they booked': 20+ Hotel receptionists who bit their tongues as guests asked for the most ridiculous requests

These hotel receptionists were giving guests the side-eye. Not everyone can act normal out in public, and these people are proof of that! Front desk workers do much more than just check-in guests. Many of them work long hours and supervise other workers and guests as well. If a guest needs a towel or a toothbrush, they're the one to provide it. Some guests will show up without a reservation and make it the receptionist's problem to solve. They're flipping out because they have a reservation in…
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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

What did the card machine ever do to you?
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'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

Now that we're somehow rapidly approaching the Thanksgiving holiday, it's time to brace ourselves for Thanksgiving Karens. Each year, entitled customers, family members, and total strangers emerge to throw temper tantrums about everything from turkey availability to family traditions. This hotel concierge had the unfortunate experience of being on the receiving end of the wrath of one of the hotel's Karen guests. She somehow assumed that she would be entitled to a free Thanksgiving meal despite…
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Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

You know those videos/articles titled '10 Hacks [This Business] Doesn't Want You to Know About'? On rare occasions, trying out those tips will actually save you some time or money. But 9/10 times, these 'hacks' don't actually work, and all they achieve is anger the worker you have to deal with, which is not something many would recommend. The woman in this Reddit story must have read or heard somewhere that even if a hotel clerk tells you that the hotel is fully booked, if you go ahead and book…
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Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

Just in time for Halloween!
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‘Totally made my night’: Hotel concierge gets a business call from another hotel's employee, quickly turns into relatable rant about entitled guests

‘Totally made my night’: Hotel concierge gets a business call from another hotel's employee, quickly turns into relatable rant about entitled guests

You better be a good hotel guest, or else all the hotels in the neighborhood will gossip about you.
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‘He didn’t even challenge [me]’: Entitled hotel guest makes one false move and gets kicked out before he can even make it to his room, still gets charged

‘He didn’t even challenge [me]’: Entitled hotel guest makes one false move and gets kicked out before he can even make it to his room, still gets charged

Don't mess with the employee checking you in a hotel. They hold the power!
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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

This hotel front desk worker is testing out their limits as an employee. It appears that a lot of hotel workers are allowed to turn away guests at their own discretion. For example, if a guest wants to check in, and they're clearly rowdy and disruptive after partying all night, the hotel worker is allowed to turn them away if they think that guest will be a disruption to others at the hotel. There are other times when guests treat the hotel staffers really poorly, shouting at them or berating t…
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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

We hear a lot about hotels being so noisy that guests can't sleep, but has a smell ever bothered you at a hotel ? Some hotels have pools with the strongest chlorine smell ever, and it wafts into the hallway even outside the swimming area. Other hotels offer complimentary breakfasts, but there's no way the smell can waft from the main lobby to the rooms in most cases, since there's usually a big space in between the two areas. If anything, the complaint that most unhappy hotel guests have is noi…
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‘I can still cancel your reservation’: Entitled guest mistreats hotel's front desk employee, winds up getting herself downgraded and flagged

"What is wrong with people? You are in my space, where I am in control, and you want to escalate knowing full well you were wrong..."
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‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

Anyone who worked in retail or any customer service job knows that the sentence – ‘The customer is always right’ could not have been further from the truth. Not only is the customer not always wrong, but the customer is often very very wrong. The real meaning behind this sentence is that you should make the customers feel like they are always right, so they will end up leaving the business happy, but that is not an easy task to do, especially when what the customer asks for is against policies…
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Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

People say that haggling is a skill that can be very beneficial to learn and master, but they don't say that there is a specific time and place one should use this skill. It is certainly not suitable for every business, and one should know when it is acceptable to try and haggle a lower price for something, and when they should accept the price they are given in the first place. A farmer's market, is the perfect place to haggle for a price, and you can sometimes get really great deals on produc…
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'[I] was locked out of my hotel in 110°+ Florence heat': 20+ Travel trials and tribulations from tourists who couldn't catch a break

When it rains, it pours, as a few ill-fated travelers know all too well. Sometimes you can do literally everything right while en route to your destination , and things will still go wrong. One dude found that out when they left early for the airpor t. First, they got stalled by a train that decided to park on the tracks for a full hour! That was followed up by a comedy of errors, leading to them missing their flight. There was just no way to get around that train, and how could they have ever…
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'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

'If you're reading this note, they didn't change the sheets': 25+ Hotel snafus that left guests steaming mad

Make sure to read those online reviews before you book a hotel . It might save you some time and money! Or, like these people below, it might spare you the myriad issues that can occur in a hotel, from bedbugs to awful breakfast menus. I feel for the staffers at the “pool room” hotel (see #2). As you can see in the photo, there's a pool table on top of what looks like a covered-up swimming pool. The staffers must constantly have angry guests yelling about the pool room not having a pool. They c…
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Update: '[This] gave me the perfect opportunity to strike back': Hotel front desk worker refuses to speak Spanish when work denies their language bonus

This person made a bold choice while on the job , and it's shocking that they weren't fired over it. If you've ever been at a job that's strung you along as you wait for a raise or a promotion, you know what an awkward situation it can become. Instead of just focusing on your job, you have to spend time trying to get HR or your boss to give you updates about your salary. You don't want to push so hard that you seem impolite or get fired, but you can't just let them push you around forever! This…
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Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Everyone wants to know what tricks they can use to try and rig the system, especially if it means they can save money. It doesn't matter who is on the other side of that exchange, as long as you come out better on the other side, right? Well, no. As fun as it can be to find little ways to “save” money, there is a clear line between using acceptable little tricks to spend less money or get better deals, and actually lying and cheating others. The hotel guest in this Reddit story tried to rig the…
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