Work in any customer-facing role, and at some point, you're bound to encounter someone demanding special treatment because they're friends with the owners or some upper manager. Nine times out of ten, these people are absolutely full of it, and mentioning their name to the owner or manager at a later date will be met with an eye roll, facepalm, or “Who?” No, this person isn't their friend; in some cases, they might be a mutual acquaintance, but what kind of friend would go into their friend's b…