Play stupid games… Win stupid prizes. Every now and then, you run into someone who thinks they are above the rules of society. These individuals think they are so clever and have it all figured out when they are really just ignorant of the fact that some rules are there for a reason. A firefighter encountered one of these individuals at the local grocery store, where their friend was the general manager. The individual in question was a gentleman who felt that they were above any sort of specia…

This is precisely the type of thing you encounter while working in a bike shop. Of all the customer service roles you could ever work, working in a bike shop will confront you with some uniquely bewilderingly entitled experiences. The idea of “you haven't done enough for me for free” will somehow recur time and time again as 1-star reviews bombard you for going out of your way to help someone who doesn't understand how much they don't understand about their bike. Bonus points here for being bla…

Running a small business is not an easy task. It's takes diligent planning, constant budgeting, sacrifices, and many many ups and downs. It helps when you are working with someone you know you can survive anything with. In this particular case of a small plant shop, it was a mom and daughter. The mom owned the shop and the teenage daughter worked there with her. The mother-daughter-duo was working beautifully and some would even say it seemed to be a bonding experience. Especially when those ex…

Everyone should be required to work in the service industry at least once in their life. Then maybe everyone can gain a little empathy. Because the types of entitled customers that these servers, bartenders, hosts, etc. have to deal with is absolutely insane. The antiquated saying “the customer is always right” has been long gone tossed from work cultures once millennials entered the workforce—and Gen Z is only help keep it out. So why is it that every server still experiences some kind of inco…

If you have any experience working in the service industry then you already know it is a beacon for absolutely bonkers customers. You can't be a server, or bartender, or whatever without having several encounters with some of the most unbelievably rude people you have ever met. It's like, because you are serving them, you are now their jester. They don't understand that no, no it is absolutely not. In fact, all of us here at Failblog have our own horror stories from when we used to work in the…