Is it really so difficult to be kind to the customer service person trying to troubleshoot your problem over the phone? I get it, everything's falling to pieces on your end, but it doesn't make any logical sense to be unsavory to the one person who can actually help you.

Just doing what you told me to do, boss

No phones? Okay

It's no secret that a lot of employers in as many industries allocate more budget to hiring than they do to staff retention. This is a bit silly when you consider that large organizations will go on to spend tens of thousands of dollars on recruiting, onboarding, and training processes—in addition to value lost due to lost time and productivity of vacant roles. Though some of this cost is silent or not immediately apparent on the books and, in contrast, the idea of approving even half that mone…

Customer service blunders that'll cost you your sleep

When people use the term “not leadership material” they can mean a wide variety of things. It can mean that you're not suited to the organization's toxic expectations of complicity and your unwillingness to follow whatever directive is passed down to you blindly. It can also mean that your performance isn't up to standard or that you don't prioritize interpersonal relationships and kiss the appropriate rear ends often enough. “Doesn't do the things I want them to,”

You get a raise, you get a raise, you get a raise!

"wE cAnT AfFoRd iT"

Ruthless commands never inspire loyalty in an office environment

Check mate, Doctor!

Don't get upset, get even! You can do this in many areas of your life, workplace included. Sometimes, though, getting even means quitting your job or leaving your boss stranded at a critical moment… and it feels so good! You'll learn in life that there's a certain type of boss who is particularly helpless, yet they still need their employees for everything. They'll demand perfection while messing everything up themselves. They want their employees to work as much as humanly possible, while they…

It's called a 9-5 for a reason!

The interview process is a long and arduous one for both sides, really, and the last thing anyone wants is for their time to be wasted after such a long process. The relief that comes after simultaneously finally securing a role or finally having someone to fill an empty position on the team is understated, turning energies next towards developing and furthering the burgeoning relationship. While you can expect a lot of anxiety on the first day on the part of the candidate, the last thing you e…

If you say so...

Hanlon's razor is one of my favorite adages for maintaining sanity in this crazy world, and if you've read a few of these posts, you've probably seen it mentioned almost as many times. The philosophical razor states that one should “Never attribute to malice that which is adequately explained by stupidity.” This is all well and good and helps one to let go of the atrocious and selfish behaviors they witness from others while out and about in the world: they don't mean to be that way they're jus…

Practically begging to be fired