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‘We got a 2nd refund’: Third-party booking service and hotel screw guy out of $600 and makes his party sleep in the basement, ends up getting double the refund

Elna McHilderson

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'The best customers I've had in weeks were kids': Longtime servers share memorable moments of kids outshining the adults as ideal customers

Elna McHilderson

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'Take that unaware guy': Internet applauds customer of a local coffee shop who sneakily gets entitled customer on his phone to tip 25%

Elna McHilderson

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'Is this enough to compensate?': Woman gets free parking and a $150 steak dinner after getting stuck in a 5-star hotel bathroom for an hour, hospitality professionals say she should've gotten more

Elna McHilderson

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'The situation is ridiculous': Hotel bartender learns why everyone hates a certain nepo-baby coworker after a shift with them ends up in the HR office

Elna McHilderson

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'They proceeded to fire me': Server cards belligerent underaged kid in her section and kicks him out, is fired after he leaves 1-star review

Elna McHilderson

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‘I ended up working at that place’: Random chef on lunch break gets accosted by restaurant's notorious Karen customer, impresses their head chef and gets hired

Elna McHilderson

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'I professionally shutdown Karens & Kens': 21+ Servers share their most satisfying customer shutdown stories

Elna McHilderson

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'Server to server...': Off-duty waiter takes friends to brunch at the restaurant they work at, tips coworker 60% but still gets put down for 'not tipping well'

Elna McHilderson

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'Us servers scramble': 30+ Restaurant employees share the chaos that ensues when an inspector shows up unannounced

Elna McHilderson

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'I needed to clear my conscience': Server is miffed by 3% tip, gets a holiday miracle the next day when customer comes back to give additional 50% tip and an apology

Elna McHilderson

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'By god, he had me stressed on a Monday morning': Male-Karen throws a tantrum demanding a meal refund, turns out he's in the wrong restaurant

Elna McHilderson

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'And no tip, of course': Customer refuses to read entire menu description and demands item restaurant does not offer, incompetent manager leaves novice server in charge

Elna McHilderson

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'Table from H-E-Double-Hockey-Sticks': Double date turns into server's nightmare, saying it was his worst table in '10 years'

Elna McHilderson

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'That's just a right of passage [in the restaurant biz]': Servers share their most embarrassing workplace slip ups and fails

Elna McHilderson

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