Dealing with entitled customers is one of the most challenging parts of customer service jobs, especially when those entitled customers continue to come back despite insisting they're not going to. Handling their behavior just isn't worth it, no matter how much money they spend. That's why we love to see when a business owner stands up for themselves and sets the record straight—responding matter-of-factly to an unjust 1-star review from an entitled customer.

We've all heard about the drama around a particularly amped soft drink from a popular lunch franchise. With some folks comparing it to the original Four Loko, there has been some backlash surrounding the controversial drink that is confusing employees. Even amidst the controversy, workers are flabbergasted that the lemonade-nitrous is still being sold to customers– albeit with a severe warning sign on it, that apparently nobody reads.

There's always at least one person in every workplace who can't help but make everyone laugh. This is the kind of person that people say “lights up every room they walk into.” They just immediately begin cracking jokes and lightening the mood. This kind of person is especially appreciated in high-stress environments---like the back of house at a busy restaurant. Back-of-house, sometimes abbreviated as BOH, refers to all of the workers behind the scenes, like chefs, meal preppers, and dish washe…

Going to the bank is like going to the dentist. Nobody does it because they want to, but rather, because they don't have a choice. It always takes a tremendous amount of effort for me to make an appointment, and then it's an exertion for me to make it to the designated location. In this case, a customer obviously didn't appreciate going to the bank, nor did she appreciate the debit card she was given after initially having lost her own. She told the bank teller that the numbers looked funny and…

Some days at work will stick in your head more than others. If you're working hundreds of days each year, you probably won't recall what you were doing on some random Tuesday in April. What you'd definitely remember are the days that caught you off guard . Maybe you walked into the office and suddenly saw that the big boss chose that day for a surprise visit. Perhaps you'd recall the day that a customer made a giant deal with your company, leading to a huge celebration. When u/Voraxia had an un…

One thing's for sure: there's no greater relief than quitting a bad job, especially when you already have another one lined up and ready to go. Everyone, at one point or another, has dreamed of doing this—preferably in explosive fashion. One day, walking and just letting your honest feelings fly before walking out —never to be seen again—while everyone is still sitting there stunned and processing what has just occurred.

"You can't always get what you want..." Mick Jagger and the 'Stones famously taught us, before then going on to elaborate that “If you try sometimes, you'll find you get what you need.” While that's all well and good, and while this serves as a great message of inspiration about how one should never give up when the going gets tough… There are actually plenty of times in life when you might want something from someone else, and upon being told “No,” you should just take the “No” at face value a…

Some people want to be food critics with their reviews, but this person took it further by writing a very long message directly to a restaurant. When I worked retail, I always found it so delightful when customers would vow to never return to our restaurant. It was often that they'd come in during a rush, and then were shocked, stunned, and horrified, that they'd have to wait a whole 15 minutes for their meal. Bigger problems are going on in the world. But not to these people. Sometimes they'd…

Anyone who ever worked in retail knows how frustrating it is to have to explain to a customer the policy of the store and what they can or cannot do if they want to return an item. I once had a 30-minute conversation with a guy who wanted to return an item that was bought in a completely different store, and he simply did not accept ‘no’ for an answer. Being on the other side of the counter is no fun either. I can't tell you how much accumulated random stuff I have in my house simply because a…

Working in the service industry will put you within arm's reach of some of the most irrational people on the face of the planet, and after the initial grinding your teeth and crossing your eyes phase, you get used to dealing with them. A hostess told her story on u/entitledpeople, where she relayed a frustrating story with an even more frustrating outcome. She had an encounter with one of those Karens you always dread who are about to walk in the door and change the entire menu… You know the ty…

No matter how clear the rules of your business are, some customers just won't abide by them. Even when these rules are utterly crucial, some folks either won't understand, or they'll forget. Or, they might just choose to ignore them, like the guy in this malicious compliance story. It doesn't necessarily matter how strong you are when it comes to moving giant bulky items like couches or refrigerators. You certainly need to have some big muscles to move those things, but it's easier if you can u…

Here's hoping all late-night delivery drivers get a raise. You know they have to put up with more nonsense than most workers do. Let's start with the possibility of working during inclement weather. I'm the type of person who complains about having to commute to an office in those conditions, while delivery drivers are zig-zagging across town as part of their job. Next, there are the bizarre food requests and, even worse, the strange notes left by customers. This list, which was compiled from t…

The problem with working in a job where you're providing a professional service is that your clients will constantly tell you how to do your job even when they have no idea what they're talking about—no, especially when they have no idea what they're talking about. This intensifies when it comes to anything people regard themselves to be an expert in just because they've done it at the lowest level a few times in an everyday, unprofessional sense.

The best part of managing or owning a business is that you're the master of your own destiny; success or failure rests primarily on your shoulders. The worst part of managing or owning a business is that you're always going to be at the whim of petty delusional customers who, for some reason, any reason, may at some point perceive that you've wronged them in some way, even if the result they're upset about is directly a result of their own actions. Still, they'll leave reviews and maybe even ma…

When it comes to the world of fast food, nobody likes to push the boundaries of human decency quite like a Karen who believe's they're right. The customer may ‘always be right’ in the eyes of the manager, but in most circumstances, it's the employees that endure the most absurd consumer Karenisms when trying to live up to the customers corrections. Karens will go to any lengths to prove themselves, even when the teenage cashier is just trying to save them some money with an ordering loophole.

The IRS are not the ones to mess with. Every American has to bend to the IRS's will. They're the ones who require us to do taxes every single year. Sometimes they'll randomly audit you --this happened to me during one year where I made under $35k, which I honestly found hilarious. Surely they could've found a billionaire to audit and rake in that sweet sweet cash, but they really wanted a little more extra moolah from people like me. That's life in America , though. You may not enjoy it, but wh…