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'You want the exact amount, you get the exact amount': Sweet shop regular insists on buying food by weight, employee complies by giving him less food

'You want the exact amount, you get the exact amount': Sweet shop regular insists on buying food by weight, employee complies by giving him less food

This teen spent a few months working at their uncle's sweet shop for a summer, and got to experience what happens when “tempers and temperatures” run high.
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 'The grin slid off his face and his mouth went agape': Employee foils the plans of customer who thought he found a loophole

'The grin slid off his face and his mouth went agape': Employee foils the plans of scam artist who thought he found a loophole

We all love a good loophole. Social media is full of people telling their favorite loopholes to get cash after a cancelled flight, return kids' clothing years after you bought it, or ‘hack’ a stores' return policy to your benefit. As a customer, finding a loophole can be great, but when too many people start to abuse the system, it results in a crackdown to stop customers from getting free stuff. Next up, this employee refused to do something his boss kept insisting on — but it was actually rea…
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Customer leaves surprising tip for his waiter

'I waited on the devil himself': Demanding customer leaves surprising tip for waiter

A waiter shared an odd day in their life: dealing with some of the silliest and most demanding customers . Servers of America, you have my sympathies. It seems like customers are crazier than ever — but at least these waiters know they aren't alone in the war against Karens. On r/Serverlife, u/serverforadecade shared an encounter with one couple who kept them running all over the restaurant to fetch them things and wait on them hand and foot. In the comments, people broke down the servers' bull…
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'CUT IT IN HALF!': Coffee shop Karen gets her wish after making rude demand

Fighting back the urge to laugh when an adult is having a full-blown meltdown right in front of you over basically nothing is one of the most challenging parts of working retail—but you only reach this level of reaction when you've put up with it enough times that you no longer have the ability to experience the trauma of being shouted at that you did when you first started. Not only that but—when they're making obscene demands—you have to fight every muscle in your body that wants to do precis…
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'It only takes 8 minutes': Barber considers barring customer who shows up to barber shop late, then repeatedly leaves

'It only takes 8 minutes': Barber considers banning entitled customer who shows up to barber shop late, then repeatedly flips out over hair style

On the list of people you want to annoy, your barber should be low on the list — your hair is in their hands. That didn't stop this entitled male Karen, who threw a fit at a barber shop for something that was his own fault. Having to put down a deposit in order to score a reservation somewhere is the best way to ensure I'm on time. These days, lots of places do this, from dentist's offices to salons to restaurants. It's extra annoying, sure, but who wants to lose money by being late somewhere?…
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'She straight up called a tow company to tow seven cars': Karen tries to tow other hotel guest's cars

What would you do to get your preferred parking space? Some might say that towing seven cars is a little extreme—whether or not those cars are technically supposed to be parked there. This is especially the case when you're just a guest staying at a hotel and in no way have a stake in said hotel. This Karen took issue with the fact that there were a bunch of non-electric cars parked in the electric car parking spaces, but parking at the location was extremely limited, so it was essential that a…
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'[I] hope you have the days you deserve': Barista shuts down angry customer online

Dealing with customers is probably the worst part of working retail or service jobs. It can be the best part too—but ten positive experiences can be overshadowed by one violent, screaming adult tantrum. If you've ever worked one of these jobs—you know exactly what I'm talking about. It may be no use crying over spilled milk, but that didn't stop this grown adult woman from throwing a complete tantrum over the temperature of it. After collecting a cup of “warm” milk from a location of a major co…
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'[Now] she can't check out anything until the fine is paid': Karen messes with the wrong librarian, who rediscovers $450 in old unpaid fines

It's always important to be polite to the customer service worker who is handling your request, even if that request involves negotiating a tricky situation, chances are you'll get a better result if you treat that person like an actual human being. Usually, the sheer bureaucratic inertia of a large corporation or a government entity will mean that if you're rude to the wrong worker, you're going to be stuck in bureaucratic purgatory for a frustratingly long period of time. Or, worse, they may…
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'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived to freeze the account for good

'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived

If you've ever worked in customer service, you know you have dealt with some dicey patrons. Not everyone has the guts to do what needs to be done with every customer confrontation and most folks lean on their one sassy manager who walks fast, talks loud, and shuts down every local Karen before they can get too ramped up. However, as a librarian, you can't necessarily strong-arm every bad patron with your big voice in the ‘Quiet Reading’ section.
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'They must have been crying at the computer': Customer frantically withdraws their complaint when worker gets fired because of it

The ability to admit fault and regret one's actions is, unfortunately, not one everyone possesses. Those people's ego eclipses their ability to feel remorse, and accepting fault would be accepting the possibility that they are fallible. For everything you can say about this customer, at least they were willing to feel immediate regret once their demands were met… There are a lot of instances of this same thing happening where the customer would be celebrating the fact that their complaint cause…
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'Your new total will be...': To save $2, penny-pinching Karen disrespects a retail employee, catching karma and losing money because of an expired coupon

Shoppers can all agree that getting a good deal on a purchase is the best feeling in the world, but some Karens take the coupon hoarding to the next level. Although it's fun to get a discount every now and then, extreme couponing is the bane of every retail workers existence, especially when the person wielding the magazine clippings that'll save them $.50 cents acts like a tyrannical maniac to every worker.
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'Does not even turn on': Confused buyer leaves 1-star review for a fake phone because it doesn't work

If you buy something that's specific purpose is to look like something else but not actually work, you shouldn't be surprised when it doesn't work. That's literally what it's for. I don't know what you'd actually want to buy one of these for—unless you were a retailer looking for a risk-free display dummy. Maybe as a prop for a film or stage set? Anyways—the point is that leaving this product a 1-star review for not working is mind-boggling. You should be leaving it a 1-star review if you were…
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Guy leaves bike shop 1-star review for helping him for free

This is precisely the type of thing you encounter while working in a bike shop. Of all the customer service roles you could ever work, working in a bike shop will confront you with some uniquely bewilderingly entitled experiences. The idea of “you haven't done enough for me for free” will somehow recur time and time again as 1-star reviews bombard you for going out of your way to help someone who doesn't understand how much they don't understand about their bike. Bonus points here for being bla…
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'I'm a big fan of Gatorade': Entitled dude buys every bottle of red Gatorade from a shop and refuses to relinquish a single ounce

Taking everything and leaving nothing—that's generally a good sign that you're in the wrong. Operating at extreme ends of social behavior and acting in ways that speak to these extremes is going to rub a lot of people the wrong way—regardless of your belief or justification. As has been said a hundred times: We're all the heroes of our own stories. Everyone has a justification for their actions in their mind for why they've done or said something, even if everyone else is telling them that they…
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'Did I stutter': Biker dude wants a coffee with no coffee, gets his wish

If you're going to be this confidently incorrect about something and then be rude when the person who knows what they're talking about tries to correct your mistake—you deserve whatever is coming to you. In this case, what's coming to you is a horrifically inconsumable sugary drink of the likes your tastebuds have never encountered before. When working in customer service, you end up dealing with these people quite often. Over time, instead of bending over backward to correct their mistakes (ge…
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'We've decided we can't meet your expectations': Dealership deals with an entitled customer

Dealing with a demanding customer can be a nightmare—ask anyone in customer service. It's not as straightforward as you might think either—the more you bend and break for them, giving in to their demands, the more they will ask for in return. It's like a lion attacking a herd of wildebeest; the hunter can sense the weakness, and showing any will make you a greater target. Plus, if you actually manage to close a sale with these people, there is an infinitely greater chance that they will become…
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