customer service

Texas storage facility auctions off $14,000 of a customer’s belongings for $420 without notice after a software update silently suspends his autopay

Etai Eshet

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Guest discovers he missed his hotel booking by a full year, proceeds to blame hotel for his mistake and demand a room anyway: ‘That's not how anything works’

Bar Mor Hazut

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Guest demands explanation for hotel booking another guest in "her" room after she checked out 2 days earlier: ‘Really don’t know what to reply to such nonsense’

Bar Mor Hazut

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Storage facility drops Texas man's storage fee autopay during software update, auctions off $14,000 of his belongings for $420 without sending him a single notification—offers him a $200 gift card in compensation, citing a clause in the original lease

Brad Dickson

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Woman spends around $500 worth of decorations from store but is followed by employee, resulting in her returning everything she bought: ‘They said that this would look bad on the store for having a massive return. I reiterated that's the consequences’

Olivia Arocena

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Customer gets accused of stealing at a retail store after an employee stared at them for their whole visit, making them want to return their $500 purchase: ' They returned everything very begrudgingly, but I have yet to set foot in that store since'

María Cetra

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Entitled Customer Demands Fellow Customer Help Her, Mistaking Him for an Employee, Tells “His Manager" Who Power Trips and Threatens To Fire Him From a Job That Isn’t His for Not Being in Uniform: ‘I Didn’t Know I Needed a Uniform To Shop Here?'

Brad Dickson

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Barista demands an extra $7 tip for a coffee correction because she had to “re-craft” it by adding milk, even though the customer already paid and tipped for the original drink

Etai Eshet

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Overworked store supervisor deals with a customer attempting to buy cookies without cash by offering “the value of knowledge,” cancels the sale, and walks away to help paying customers

Etai Eshet

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Restaurant server maliciously complies with disrespectful people’s crazy demands, gives them exactly what they ask for, and they still complain: ‘She never gets in trouble’

Giuliana Tiscioni

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Logistics company worker gets back at condescending customer, forcing him to drive 2 hours after he demanded reimbursement for his own mistake

Etai Eshet

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‘[She said] I was lazy and acting tired’: Massage therapist enforces a no-overtime policy with an entitled client, she responds with a texting tantrum and gets herself blocked

Etai Eshet

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Is it an obligation to tip on percentage? People discuss tipping culture around the world, some people get it, others criticize it completely: 'Pretty soon someone's going to ask for a tip just for handing me a receipt.'

María Cetra

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Retail manager yells at employee in front of customers for trying to explain to her how to change a price in the system: ‘You completely threw me under the bus’

Bar Mor Hazut

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‘Accidentally gave better customer service than the actual employees’: Bookworm gets confused as staff at a busy bookstore, shows frazzled customer the power of kindness

Elna McHilderson

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‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

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