Leaving a review isn't always as simple as saying whatever you want about what happened. Case in point, this lying Karen getting decimated by an owner's response. Some business owners watch their reviews like a hawk, and they make time go into serious detail about what actually went down.
Sure, if the hill you're willing to die on costs four cents out of the charity bin, go ahead and die on that hill. Customers sometimes make demands with stupid implications, like this customer who wanted a pound of chicken wings and got less wings or this guy who demanded to ride in a go kart with no engine.
When it comes to entitled and mistaken customers, there can be a lot that gets in the way of everyone getting what they want. In this case, it was the few customers who made nuisance (about a deposit they were told in advance) that got them put directly down a chute of harsh consequences.
Translation fails inspire all kinds of hilarious confusion between two perfectly rational human beings. In this case, we have a customer unknowingly repeatedly pleading for nothing at all. If you're the bartender on the other side of that mishap, do you let the oblivious stupidity persist, or do you correct the translation fail as soon as possible? Could be a tough call if you end up wanting to have some fun with it.
Maybe you didn't hear me. I said the customer is never right!