'Enter my boss, who, for a University educated manager of a university group, had the personality of a mid-19th Century mill owner', are OP's exact words when describing their boss, who really stepped on the wrong person's toes when he lashed out at OP when he saw him reading a newspaper at work. What characteristics does such a personality entail? Well, entitled, rude, and arrogant to start. If you'd like me to use some more descriptive words, I'm afraid I cannot… so your imagination must suff…